Hi, I’m
Llewellyn Henriques
Business Executive
Redhill
Summary
Dynamic and accomplished executive with over 28 years of leadership experience in the technology and security sectors, specializing in business development, project management, and operational leadership. Proven track record of delivering value by aligning business operations with stakeholder needs and market demands while driving operational efficiency and identifying new market opportunities. Expertise in leading cross-functional teams ensures organizations are equipped with the necessary tools, processes, and knowledge to thrive in competitive environments. Committed to fostering strong stakeholder relationships and consistently exceeding expectations, whether overseeing large-scale projects or steering organizations toward sustainable growth.
Skilled with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.
Successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Experienced with managing branch operations and driving team performance to achieve business goals. Utilizes strategic planning and effective leadership to enhance operational efficiency. Track record of fostering strong client relationships and implementing successful financial strategies.
Professional with strong background in branch management. Skilled in enhancing operational efficiency, driving growth, and fostering team collaboration. Known for adaptability to changing needs and effective problem-solving. Expertise in strategic planning, customer service, and financial oversight. Reliable leader focused on achieving results and empowering teams.
Overview
30
years of professional experience
Work History
REDITRON
Branch Manager
01.2025 - Current
Job overview
- Budget forecasting and mitigation
- Business development
- Health and Safety
- Branch administration
- Vendor engagement
- Technical support
- HR Policy
- Currently running the Day-to-day operations within the greater Kwazulu Natal area. Developing business strategies to maximize the market.
- Led a team of professionals in implementing operational strategies that enhanced branch efficiency and customer satisfaction.
- Developed and executed training programs for staff, resulting in improved service delivery and employee performance.
- Managed branch operations by utilizing data analytics to drive decision-making and optimize resource allocation.
- Oversaw financial performance by analyzing budgets, ensuring compliance with regulations, and identifying cost-saving opportunities.
- Increased revenue streams
- Fostered a collaborative work environment, enhancing team dynamics and achieving departmental goals through effective communication.
- Initiated community outreach programs that strengthened customer relationships and increased brand visibility in the local market.
- Championed the adoption of new technologies, streamlining processes and enhancing the overall customer experience at the branch.
- Mentored junior staff, providing guidance in professional development and contributing to a culture of continuous improvement.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Increased customer satisfaction with personalized banking solutions, tailoring services to meet individual financial goals.
- Created financial dashboards to provide insights into key performance indicators.
- Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
- Fostered culture of excellence and accountability, resulting in branch consistently exceeding performance targets.
- Elevated staff morale and productivity by introducing system of rewards and recognition for outstanding performance.
- Implemented rigorous risk management protocols, safeguarding against potential financial threats.
- Created and executed marketing strategies, increasing brand awareness and attracting new customers.
- Boosted branch revenue by strategically analyzing market trends and aligning financial products to customer needs.
- Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.
- Coordinated marketing campaigns tailored towards target audience segments resulting in increased brand awareness within the local community.
MUSTEK
Business Development Manager, Security, Renewable Energy and Networking
02.2024 - 11.2024
Job overview
- Budget forecasting and mitigation
- Business development
- Developed and executed strategic partnerships in the renewable energy sector, enhancing market penetration and customer engagement.
- Led cross-functional teams to identify and implement innovative security solutions, resulting in improved operational efficiency and service delivery.
- Spearheaded initiatives to expand networking solutions, significantly increasing customer satisfaction and loyalty in competitive markets.
- Analyzed market trends and competitive landscape to inform business strategies, driving revenue growth and positioning in key sectors.
ADI GLOBAL DISTRIBUTIONDurban
Branch Manager
06.2022 - 12.2023
Job overview
- Budget forecasting and mitigation
- Business development
- Health and Safety
- Branch administration
- Vendor engagement
- Technical support
- Led the branch through the Company’s business turnaround plan, strategically contributing to its future sustainable long-term direction. Within the region of KWAZULU NATAL, by developing a business strategy, to maximize vendor and client engagement exposure, maximizing and financial strategy with vendor discount structures, thus maximizing future shareholder value within the region.
- Annual budgeting process by developing strategic financial model, for KPI revenues set by the shareholders, which lead to increasing the profitability of the Durban branch by 38% YOY growth.
- Strengthened business development within the region, with vendor engagement to assist emerging clients to have a sustainable interest in the region, creating partnerships with vendors. Strong stakeholder engagement with client databases to build confidence in the market and product offering from vendors.
- Effective strategic and operational management of the Durban branch, by client engagement, vendor engagement. Structuring strategic pricing and supply chain to increase turnover of the branch. Category manager consultation to give a value-added offering to clients, thus increasing revenue due to correct product, which directly led to the increase of 287% YOY growth in the intrusion category. Skilling staff on product lines, to increase confidence and revenue.
SMALLWORX PAINT AND MAINTENANCEDurban
Director
01.2004 - 06.2022
Job overview
- Supervision of staff.
- Administration of the Business.
- Stock control and forecasting.
- Health and safety requirements.
- Project management.
- Consulting.
- Risk management.
- Preparation of surfaces for painting.
- Roof repairs including guttering and fascia boards.
- Fabrication of cabinetry and office furniture.
- Fabrication of metal work both stainless and mild steel.
- Installation of ceilings and repairs.
- Waterproofing.
- Skimming of walls and ceilings.
- Drywalling construction.
- General construction and renovations.
- Flooring (tile and laminate).
- Painting contracting.
- Plumbing (subcontracted).
- Tolksdorf Optometrists (R120 000,00) Drywall construction, Skimming and painting of walls, Fabrication of office furniture.
- Cultivated strong relationships with stakeholders to align project goals with organizational objectives, fostering collaboration and driving project success.
- Analyzed market trends and competitor strategies to inform decision-making, resulting in innovative solutions that elevated service offerings.
- Established performance metrics and KPIs to monitor operational effectiveness, ensuring adherence to industry standards and continuous improvement.
- Championed change management initiatives, preparing teams for transitions and minimizing disruption during organizational shifts.
Advanced Electronic Solutions
Director
01.2000 - 06.2022
Job overview
- Installation of CCTV equipment and infrastructure.
- Repairs and testing of CCTV equipment.
- Installation of Access Control equipment and infrastructure.
- Repairs and testing of Access Control equipment.
- Installation of IT infrastructure and equipment.
- Network repairs and diagnostics.
- Supervision of staff.
- Administration of the Business.
- Stock control and forecasting.
- Health and safety requirements implementation and execution.
- IT infrastructure and transmission design.
- Project Management.
- Consulting and training.
- Risk Management.
- Implantation of business model from inception, built and expanded the company`s portfolio over several years from security technologies, to include renewable energy and IT Infrastructure.
- Strategic growth model to diversify product and technology in keeping with the market and stakeholder requirements.
- Strengthening business development within the region within various sectors (petroleum and IOT).
- Budgeting and developing strategic financial models to create viable working capital and increase market share.
- Projects and Achievements
- Lexis Nexis (R5 000 000 ,00) Redesign and implementation of new IT infrastructure from copper to fibre. Cisco switching and wireless, and replication to offsite datacenter (Durban and Gauteng)
- Musgrave Centre (R280 000 ,00) Installation 78 network cameras, cat6 infrastructure
- Spearheaded strategic initiatives to enhance operational efficiency, resulting in streamlined processes and improved team performance.
- Developed and implemented comprehensive training programs that increased staff competency and reduced onboarding time significantly.
- Led cross-functional teams in the execution of technology upgrades, ensuring seamless integration with existing systems and enhancing user experience.
United Nations (International Labor Organization)
Project Officer
10.2015 - 04.2016
Job overview
- General Administration of the project.
- Budget Management and administration of Donor funding ($50,000,000.00) for Project.
- Project training facilitator and trainer.
- Monitoring and results measurement for project.
- Design and rollout of training manuals.
- Budgeting and administration and strategic planning of funding with SA PORTS AUTHORITY and Transnet.
- Business development with stakeholders to increase revenue within the sector in line with budgeting from investing donors.
- Implementation of safety action plan within the sector specifically health and safety.
- Measurement of KPI against strategic development plan as per the donor stakeholders.
- Design and implementation of programs (Coping with complexity, change management).
- Led cross-functional teams to implement sustainable labor practices, resulting in enhanced compliance with international labor standards.
- Coordinated project initiatives aimed at improving worker rights, facilitating community engagement, and fostering stakeholder collaboration.
- Developed and implemented training modules on labor rights and workplace safety, increasing awareness among target populations.
- Analyzed project data and trends to inform strategic decision-making, enhancing the effectiveness of labor initiatives across regions.
- Engaged with governmental and non-governmental organizations to promote labor policies, strengthening partnerships and resource sharing.
- Oversaw project budgets and resource allocation, ensuring efficient use of funds to maximize program impact.
- Worked closely with organizations, individual businesses and government agencies to foster welcoming climate for business.
- Improved stakeholder satisfaction by conducting thorough project needs assessments and delivering customized solutions.
- Collaborated closely with clients to clarify project requirements, goals, budgets, timelines, ensuring alignment with organizational objectives.
- Monitored project progress, identified risks and took corrective action as needed.
Natal Video (Panasonic Business Systems)
Technical Support
01.1996 - 12.1998
Job overview
- Installation and maintenance of CCTV Equipment.
- Installation and maintenance of Audio-Visual Equipment.
- Repairs to CCTV and Audio-Visual equipment PC Board level.
- Administration of the Technical Department.
- Implementation of stock control measures and ordering.
- Liaising with stakeholders.
- Management of technical staff.
- Key achievements: Promoted to Technical Manager.
- Provided comprehensive technical support for clients, resolving issues swiftly and enhancing overall user satisfaction.
- Diagnosed and troubleshot hardware and software malfunctions, ensuring minimal downtime and efficient operations.
- Conducted training sessions for end-users, improving their understanding of product features and functionalities.
- Collaborated with cross-functional teams to identify recurring technical issues, leading to improved product updates and user feedback mechanisms.
- Maintained detailed records of customer interactions, facilitating better service delivery and streamlined communication among team members.
Woolworths
Food Market Shift Controller
03.1996 - 04.1998
Job overview
- Merchandising of stock and team leader.
- Key Holder.
- Junior Manager Pilot Program.
- Key Achievements: Promoted to End of day controller staffing of 10 people.
- Food Market Shift Controller at Woolworths, focusing on operational responsibilities:
- Oversaw daily operations, ensuring effective stock management and compliance with food safety standards.
- Coordinated team activities to maintain adequate inventory levels, enhancing product availability for customers.
- Trained and mentored staff on proper food handling techniques, contributing to improved safety practices.
- Monitored product quality and freshness, leading to reduced waste and enhanced customer satisfaction.
- Implemented efficient restocking processes, optimizing shelf space and increasing product visibility for shoppers.
- Collaborated with management to address operational challenges, streamlining workflows and improving team performance.
- Conducted regular safety inspections, fostering a culture of safety and compliance within the workplace.
Education
Regent Business SchoolDurban , South Africa
Post graduate Diploma from Project Management
10-2025
University of Cape TownCape Town , South Africa
Project Management from Project management
12.2019
ITC (International Labour Organization)Turin , Italy
Monitoring and Results measurement from Monitoring and Results measurement in private sector development, Result chains development, Developing indicators, Measuring change, Adaptive management, Systemic change
12.2015
Tavcom Distance LearningCape Town, Durban
Bachelor of Technology (Security) from CCTV Foundation, CCTV Diagnostics, Access control Systems, Intruder Alarm Systems
01.2011
Durban Institute of TechnologyBerea, Durban
Bachelor of Technology from Mathematics, Electronics, Digital Electronics, Projects 1 - 2
01.1998
Durban Technical CollegeCongella, Durban
Electronic Engineering from Mathematics, Electronics, Digital Electronics, Electro technics
01.1997
Skills
Key Competencies
- Strategy & Sustainability, A strategic visionary leader with several years of experience, business savvy and strong stakeholder and people management skills.
- Ethical and Inspirational, A highly networked, and a values-led inclusive leader with a growth mindset.
- Business Performance and Delivery, Experience within management includes directing and Reporting, Budgeting, Risk, Supply Chain and procurement and IT functions.
- Relationship Management, Work collaboratively across various stakeholder groups and able to persuade and influence successfully.
- Personal Mastery, Strive to continuously improve myself and others and have been on the cutting edge of introducing best practices.
Key Strengths
- Identifying and capitalizing on new market opportunities to drive growth and innovation.
- Implementing control systems and performance measurement frameworks that ensure alignment with business objectives.
- Leading teams through complex projects, ensuring timely delivery, stakeholder satisfaction, and adherence to regulatory standards.
- Ensuring businesses are equipped with the latest tools and knowledge to meet both strategic and operational goals.
Personal Information
- ID Number: 7709055069081
- Gender: Male
- Nationality: Colored
- Driving License: Code B
- Marital Status: Single
References
- Mrs. Charmaine Daniel, Director, Sensor Security, 031-2630305, +27 (0)82 780 5965
- Mr. Riaan Olivier, ADI Global, 066 371 5996
- Prof. Robert Taylor, Retired, 082 825 1634
Timeline
Branch Manager
REDITRON
01.2025 - Current
Business Development Manager, Security, Renewable Energy and Networking
MUSTEK
02.2024 - 11.2024
Branch Manager
ADI GLOBAL DISTRIBUTION
06.2022 - 12.2023
Project Officer
United Nations (International Labor Organization)
10.2015 - 04.2016
Director
SMALLWORX PAINT AND MAINTENANCE
01.2004 - 06.2022
Director
Advanced Electronic Solutions
01.2000 - 06.2022
Food Market Shift Controller
Woolworths
03.1996 - 04.1998
Technical Support
Natal Video (Panasonic Business Systems)
01.1996 - 12.1998
Tavcom Distance Learning
Bachelor of Technology (Security) from CCTV Foundation, CCTV Diagnostics, Access control Systems, Intruder Alarm Systems
Durban Institute of Technology
Bachelor of Technology from Mathematics, Electronics, Digital Electronics, Projects 1 - 2
Regent Business School
Post graduate Diploma from Project Management
University of Cape Town
Project Management from Project management
ITC (International Labour Organization)
Monitoring and Results measurement from Monitoring and Results measurement in private sector development, Result chains development, Developing indicators, Measuring change, Adaptive management, Systemic change
Durban Technical College
Electronic Engineering from Mathematics, Electronics, Digital Electronics, Electro technics