LIZZY MEYER
ADMINISTRATION
Polokwane
Summary
Experienced with park management and staff supervision, ensuring efficient operations and visitor satisfaction. Utilizes team collaboration and safety protocols to maintain high standards in park maintenance. Track record of creating and implementing programs that enhance community engagement and park usage.
Overview
18
18
years of professional experience
2005
2005
years of post-secondary education
Work History
Family Park Supervisor
Wildthingz Meropa
12.2022 - Current
- Leading front-of-house and back-of-house teams
- Staff management in terms of scheduling, positioning and execution of Customer Service
- Oversight of all operational functions related to the safe, efficient and effective operation of Culinary Services, Retail, Attractions and Snake house department
- Verify sales report, cash audit, cash handling, payroll accounting reports for store revenues directly accountable
- Knowledge of merchandising techniques
- Monitoring product distribution between all location
- Identify opportunities for Cost Savings and Added Value Opportunities to enhance service delivery to customer
- Review and Manage staff performance and SOP's
- Monitoring of Health and Safety around the park
- Knowledge of inventory reporting systems and POS systems
- Handling team conflicts
- Streamlining operations
- Hiring and onboarding new employees
- Ensuring and measuring guest satisfaction
Wholesale Sales and Administration
Timbercity Hardware
03.2021 - 09.2022
- Supplying other small and big hardware's
- Supplier of Lasher Tools and Board (PG Bison and Sonae)
- Creating a Tax invoice and delivery note for deliveries
- Weekly report on outstanding debtors and payment
- COD and Account purchases
- Passing payments on IQ system for all payments received
- Calling and Responding to all customer related queries from customers regarding stock and balance updates
- Reconcile purchase order to invoices
- Following up on outstanding balances and payment plans Ensuring statements are sent for month end
Service Desk Analyst and First line Engineer
Altron Bytes Solution
04.2011 - 06.2016
- First point of Customer Service
- Receiving emails, calls and queries from inbound and outbound customers
- Usage of Active Directory for client information
- Resolving of calls on first line contact using Team Viewer to log in remotely
- Reconnecting of LAN on Laptops or Desktop
- Assisting with activation for VPN
- Printer connection and Internet services
- Resolving Laptop, Desktop, Printers and Mobile Issues for customers
- Recovering of Lost files and product key for windows operation
Floor Supervisor
Foschini Retail Group
11.2006 - 10.2008
- Organizing and planning of shift roster for casuals and permanent staff
- Merchandising the wall and store according to Foschini Floor Standards
- Authorizing returns, discounts and stock transfers
- Locking and Opening of the store
- Banking and Stock taking
- Receiving of stock, Jewellery and Cell phones
- Assisting on the floor to maintain customer service
Education
Grade 12 -
Maneledzi Sec. School
PC Training and Business - Business Management
01.2005 - 01.2006
Moral and Ethics in the Work Environment - undefined
Certificate Advanced Interpersonal Communications - undefined
Customer Services Certificate - undefined
First Aid Performance Certificate - undefined
Skills
Proficient in Microsoft Office
Internet
Administrative background
Management background
Excellent interpersonal skills
Problem-solving skills
Communication skills
Team Work
Task and Deadline oriented
Ability to work independently
Ability to work under supervision
Attentive to details
Ability to work under pressure
Customer Service
Additional Information
Advance First Aid Training
Timeline
Family Park Supervisor
Wildthingz Meropa
12.2022 - Current
Wholesale Sales and Administration
Timbercity Hardware
03.2021 - 09.2022
Service Desk Analyst and First line Engineer
Altron Bytes Solution
04.2011 - 06.2016
Floor Supervisor
Foschini Retail Group
11.2006 - 10.2008
PC Training and Business - Business Management
01.2005 - 01.2006
Moral and Ethics in the Work Environment - undefined
Certificate Advanced Interpersonal Communications - undefined
Customer Services Certificate - undefined
First Aid Performance Certificate - undefined
Grade 12 -
Maneledzi Sec. School