Lizwelihle Moledi
Client Liaison Officer
Moroka North
Summary
A competent and assertive client liaison officer with remarkable experience of imparting Call center and customer service experience . Lizwelihle boasts vast knowledge and a good understanding. Remarkable ability to interpret business decisions and strategies, drive assigned projects and reach the pre-set objectives. Lizwelihle possesses strong verbal and written communication skills, Lizwelihle is currently looking to join an Organization that offers excellent opportunities for progression and development.
Overview
19
19
years of professional experience
Work History
Client relations officer- (Private Security Sector Provident Fund)
Salt Employee Benefits
08.2018 - Current
- Attend to requests from other stakeholders like Member Unions, Employer Unions and PSIRA as and when the requests come in.
- Check companies on CIPC and Psira if they are still registered and their status.
- Attend to requests from other stakeholders like Member Unions, Employer Unions and PSIRA as and when the requests come in.
- Contact employers via email or telephone for outstanding schedules and proof of payments for the PSSPF.
- Visit the company to discuss the Provident fund (new updates etc.)
Client relations officer- (National Bargaining Council for the Private Security Sector)
Salt Employee Benefits
08.2018 - Current
- Handling and investigating complaints
- Loading complaints on the system
- Inbound and Outbound calls to complainant
- Issuing of compliance order
- Responding to email queries
- Conducting Arbitrations
- Compiling the monthly complaints report
- Delegating work to other agents
- Presenting my report at the monthly Exco
Walk-in Centre agent (Braamfontein)
Transport Sector retirement Fund
08.2018 - Current
- Assisting members with their queries on their claims
- Providing members with benefit statements
- Submitting outstanding documents requested by the administrators
- Escalating unpaid claims for members
Inbound Call Centre Agents
Transport Sector retirement Fund
08.2018 - Current
- Attend to all walk-in visitors.
- Escalate urgent requests by completing the claim escalation sheet daily.
- Investigate and resolve all member benefit statement related enquiries.
- Attend and work on emails within 24 - 48 hours with the appropriate response.
- Answer inbound calls
- Listen to voice notes and then contact the member back.
Inbound Call Centre Agent-Services
IChoices outsourcing company- DSB
09.2016 - 08.2018
- Subscription management
- Inbound customer service
- Email handling
- Retention (Sales and Saves)
- New subscriptions
- Enquiries
- Data entry
2nd in charge to the line manager
IChoices Outsourcing Company-DSB
09.2016 - 08.2018
- Assisting the line manager
- Assisting with manager calls
- Assisting with Enquires
- Assist with managing the team when the Line manager is not at work or in a meeting
- Handling escalations via Telephone or email
Outbound call center consultant
TUI –Aegis SA
10.2015 - 09.2016
- Making outbound calls to upgrade a customer’s flight and land extras
- Assisting customers with sales queries and upgrades
- Capturing customers upgrades onto a memo and system
- Working under pressure to meet a daily target on sales and dials
Customer service consultant
Telkom Fixed line –Aegis SA
01.2015 - 10.2015
- Inbound call Centre
- Assisting the customer with reconfiguring their routers
- Assisting the customer with their usernames and passwords
- Assisting customers with their Telkom query’s
- Logging Telkom telephone line faults
- Logging ADSL router faults
- Logging email faults
- Logging internet connect faults
- Assisting with setting up emails accounts, resetting passwords for emails
Acting Team Leader
British Gas –Aegis SA
01.2015 - 01.2015
- Managing the Team
- Sending daily stats to the team
- Checking daily performance and daily LBB’s
- Taking manger calls
- Reporting on the team’s performance
- Motivating the team to do better
Customer service consultant
British Gas – Aegis SA
04.2014 - 01.2015
- Managing workload effectively to resolve customer’s complaints
- Provide technical support with energy supply being gas and electricity
- Transferring customers to different departments
- Assist customers with their queries
- Answering incoming calls
- Making effective decision about the best solution for the customer
- And business, and working closely with the customer to build
- Understanding and agreement
- Working closely with customer relations teams
- Collecting missing data in customer records and updating them.
- Responsible for actively collecting debt whilst following business rules
- Adhering to quality and compliance policies at all time in order to protect Customer’s data.
Website consultant
E-toll
03.2013 - 04.2014
- Respond to enquiries primarily through email and telephony
- Manage and resolve complaints
- Provide product and service information
- Process registrations through web applications
- Identify and escalate customer issues
- Route calls and emails to the appropriate business area
- Perform call centre operator functions as required by business areas
- Perform tasks with adherence to standard procedures and KPIs
Customer service consultant
E-Toll
01.2013 - 02.2013
- Registering Road User
- Giving client’s further information
- Logging cases for unhappy road users
- Solving client’s queries
Debt Collector for Vodacom Accounts
TS Legal
07.2012 - 12.2012
- Inbound and Outbound
- Issuing letters (Paid up) via fax or email
- Calculating the Balance of Contract
- Deal with payments and payment arrangements
- Monitor accounts
- Pre – Legal Accounts
- Collect debt and initiate follow-up procedures for unpaid accounts.
- Administration
Administrator
Memories florist
03.2007 - 06.2012
- Taking orders from the clients
- Writing of invoices and statements for the month
- Delivered flowers to nearby businesses
- Dealt with clients complaints
- Responsible for the reception area
- Calculating cash flow
- Balancing the books
- Depositing cheques and cash at the bank
Education
Call Centre certificate - undefined
Cornerstone College
01.2007
Information Technology (IT)
College Campus
01.2006
Matriculated - undefined
Ferndale High School
01.2004
Skills
Written and Oral Communication Skills
References
Althia O'Reilly - 084 343 0038
Client liaison officer manager
Salt Employee Benefits
Timeline
Client relations officer- (Private Security Sector Provident Fund)
Salt Employee Benefits
08.2018 - Current
Client relations officer- (National Bargaining Council for the Private Security Sector)
Salt Employee Benefits
08.2018 - Current
Walk-in Centre agent (Braamfontein)
Transport Sector retirement Fund
08.2018 - Current
Inbound Call Centre Agents
Transport Sector retirement Fund
08.2018 - Current
Inbound Call Centre Agent-Services
IChoices outsourcing company- DSB
09.2016 - 08.2018
2nd in charge to the line manager
IChoices Outsourcing Company-DSB
09.2016 - 08.2018
Outbound call center consultant
TUI –Aegis SA
10.2015 - 09.2016
Customer service consultant
Telkom Fixed line –Aegis SA
01.2015 - 10.2015
Acting Team Leader
British Gas –Aegis SA
01.2015 - 01.2015
Customer service consultant
British Gas – Aegis SA
04.2014 - 01.2015
Website consultant
E-toll
03.2013 - 04.2014
Customer service consultant
E-Toll
01.2013 - 02.2013
Debt Collector for Vodacom Accounts
TS Legal
07.2012 - 12.2012
Administrator
Memories florist
03.2007 - 06.2012
Call Centre certificate - undefined
Cornerstone College
Information Technology (IT)
College Campus
Matriculated - undefined
Ferndale High School
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