LIZL GRAY
Durbanville
Summary
Resourceful professional with 14 years of hands-on experience in the multicultural South African wine industry. Excited about changing careers to the information and knowledge management sector. Adept at working under pressure without compromising quality and accuracy. Excellent communication and interpersonal skills that were polished in a small team environment.
Overview
18
18
years of professional experience
1
1
Certification
Work History
General Manager: Manufacturing Metrics
Augos
Durbanville, South Africa
01.2024 - Current
- Developed and implemented strategic sales plans to drive sustainable business growth, creating 43 new deals with a total of R1.3 million within the first 8 months.
- Led a department from the lowest to the highest performing within 8 months, increasing deal approval rates from 9% to 70%.
- Cultivated strong customer relationships through personalized interactions and exceptional service, closing 90% of tickets within 2 days.
- Actively listened to customer concerns and provided tailored solutions to meet their specific requirements.
- Reported critical issues and challenges to upper management with meticulous detail and clarity.
- Served as a key member of the design and development team, contributing to the redesign of the product to include enhanced metrics and functionalities in its migration to a new platform.
Academic Reviewer and Online English Teacher
Core Capital Consulting
Durbanville (Remote)
03.2023 - 04.2023
- Provided online English services to international clients which included high school, college and university students.
- Provided English language teaching to primarily adults via remote video conferencing.
- Communicated effectively and successfully whilst operating appropriate software and hardware to perform tasks.
- Evaluated student progress and provided constructive feedback according to applicable pedagogy.
- Ensured optimum student engagement during each class which included 1 to 8 students.
- Maintained records on student progress/grades.
Laboratory Supervisor
Vinlab (Pty) Ltd
Stellenbosch
10.2006 - 12.2018
- Prioritized work assigned, maintained accurate records of analyses performed and initiated corrective action in case of non-conformance.
- Maintained equipment and facilities in good working order.
- Directed quality assurance standards to maximize results.
- Instructed junior employees on proper use and maintenance of equipment.
- Applied company laboratory management systems to record and interpret laboratory results to present to senior management as well as clients.
- Acted as SANAS accredited technical signatory on outgoing reports.
Education
Bachelor of Information Science -
University of South Africa
Pretoria10.2023
Bachelor of Science in Agriculture - Oenology
University of Stellenbosch
Stellenbosch04.2004
Skills
- Adaptability
- Attention to detail
- Communication
- Critical thinking
- Data entry
- Organisation
- Problem-solving
- Quality control
- Record keeping
- Self-motivated
- Staff management
- Working under pressure
Certification
- IBM - Data Science Methodology (01/2023)
- IBM - Tools for Data Science (04/2022)
- IBM - Python for Data Science, AI and Development (03/2022)
- IBM - Data Analysis and Vizualisation Foundations Specialization (02/2022)
Timeline
General Manager: Manufacturing Metrics
Augos
01.2024 - Current
Academic Reviewer and Online English Teacher
Core Capital Consulting
03.2023 - 04.2023
Laboratory Supervisor
Vinlab (Pty) Ltd
10.2006 - 12.2018
Bachelor of Information Science -
University of South Africa
Bachelor of Science in Agriculture - Oenology
University of Stellenbosch