Lizette Rorich
Executive People Development Coach
Cape Town
Summary
Lizette has more than 20 years of experience in Management and People Development including Team Capacity Building, Personal Development and Empowerment. She has held senior positions over the years in various corporate industries, for example, hospitality, retail, pharmaceutical and people development, coaching and training. During Lizette's tenure in the retail and pharmaceutical industries, Lizette has gained extensive experience, managing teams and training individuals on financial and sales systems.
Results-driven Coach dedicated to building focused, high-achieving teams through goal-oriented training and mentorship. Skilled at recruiting reliable staff and assistants for unified team culture and purpose-driven squad support. Proponent of detailed finance and resource management to maintain positive perception of program and expand competitive opportunities.
Accomplished HR Executive with successful background in recruiting and evaluating talent.
Engaging individual offers strong communication and task prioritization skills.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Detail-oriented team player with strong organizational skills.
Ability to handle multiple projects simultaneously with a high degree of accuracy.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Associate Coach and Facilitator Associate Coach and Facilitator
Kieswetter Coaching Consultancy
07.2022 - Current
- Coordinated special events such as pre-season try-outs, training camps and special workshops to support team goals
- Developed and delivered presentations to educate clients on topics related to coaching
- Encouraged clients to find creative solutions to problems and maintain motivation
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries
- Established clear benchmarks for performance and monitored individual and team progress
- Analysed client feedback to adjust coaching sessions accordingly
- Provided guidance to clients in overcoming challenges and identifying opportunities
- Offered constructive feedback to clients to help reach goals
- Facilitated team building activities and workshops to improve communication, collaboration and productivity
- Assisted clients in setting and achieving personal and professional goals
- Facilitated group coaching sessions and provided individual coaching support
- Utilized various coaching models and techniques to maximize client success
- Developed and delivered effective and engaging coaching sessions to improve performance
- Developed relationships with clients to provide ongoing support and encouragement
- Created and implemented innovative strategies to engage clients in coaching journey
- Assisted clients with developing strategies to manage stress and increase productivity
- Researched latest industry trends and developments to keep abreast of best practices
- Developed and maintained network of professional resources to refer clients to
Personal Development Coach & Neurofeedback Trainer
LR Coaching Consultancy
08.2019 - Current
- Lizette formalised her coaching practitioner journey in August 2019 joining Brain Gain as a neurofeedback practitioner
- In this coaching approach, we used an innovative technique to harness the brain's natural abilities to enhance the cognitive performance of the coachee
- Through this coaching intervention, the coachee's performance increases by 15-20% as a result of confidence gained and coherence in the brain patterns
- At LR Coaching the focus is on connecting with clients on an intrinsic level to help them overcome, being stuck, and negative emotions
- Which impacts their relationships and well-being
- During the process, clients develop an increased level of self-awareness which empowers them to embrace who they are and to find meaning in self-actualisation
- Clients are experiencing more positive emotions, practising gratitude and having a growth mindset
- As a result of the shift in mind, body and spirit clients develop a more healthy and loving relationship with themselves, relate better to others and can focus on being present and experiencing healthy environments.
Customer Relations Manager
Naomi's Place
06.2015 - 07.2019
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution
- Collaborated with finance department on invoicing accuracy for applicable products, services, software and logistics
- Created activities and engagements to enhance customer experience, knowledge and patronage
- Managed customer relations on ongoing basis to maximize customer retention
- Scheduled and attended meetings with clients and prospective clients as requested
- Created customer support strategies to increase customer retention
- Performed duties and provided service in accordance with established operating procedures and company policies
- Developed new employees and on-going performance assessment of current employees
- Conducted training and mentored team members to promote productivity and commitment to friendly service
- Established performance and service goals and held associates accountable for individual performance
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues
- Liaised between customers and organization with particular focus on working with sales department
- Organized daily workflow and assessed appropriate staffing to provide optimal service
- Developed and implemented standards for staff to provide consistent service to customers
- Partnered with business leaders to deliver services that support company objectives and consistent with corporate values
- Maintained statistical database of customers using Nightsbridge for types of customer complaints, resolutions offered by organization and satisfaction rating by customer
- Certified in Human Resources for conflict resolution
- Maintained client files with sales contracts, records of client interactions, client notes, and other information
- Assisted with conflict resolution during partnership negotiations and acquisitions
- Monitored metrics and developed actionable insights to improve efficiency and performance
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients
- Produced and implemented customer satisfaction guarantee program which directly resulted in 25% increase in sales
Human Resources Executive
Pepper Club Hotel & Spa
06.2013 - 05.2015
- In this role, Lizette was responsible for all people-related practices
- Resourcing and budget to maintain operational excellence
- Employee benefits
- Employee and industrial relationship management
- Conduct effective training programmes that improved operating teams’ performances
- Key Achievements:
- Directed/registered organisation for BBBEE and introduced the first equity and skills development plan
- Upgraded VIP Payroll system to correctly calculate correct earnings and deductions
- Increased company savings by 10% after conducting a needs analysis and shifting staff on the basis of expertise
- Shifted organisational culture by introducing one on one coaching for senior operations team earnings and deductions
- Increased company savings by 10% after conducting a needs analysis and shifting staff on the basis of expertise., Traders Warehouse Retail & Fashion Wholesale Enterprises
- Pharmavalu Retail Pharmaceuticals.
Guest House Owner
Eagles Nest Guest House
Cape Town, South Africa
06.2012 - 06.2014
- Gained strong leadership skills by managing projects from start to finish.
- Developed and maintained courteous and effective working relationships.
- Learned and adapted quickly to new technology and software applications.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Applied effective time management techniques to meet tight deadlines.
- Self-motivated, with a strong sense of personal responsibility.
- Passionate about learning and committed to continual improvement.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Resolved problems, improved operations and provided exceptional service.
- Delivered services to customer locations within specific timeframes.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Cultivated interpersonal skills by building positive relationships with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Paid attention to detail while completing assignments.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Group General Manager
PharmaValu
06.2009 - 05.2012
- In the last year, my role was expanded from HR executive to Group general manager
- Focusing on the strategic direction for the future sustainability of resources, people practices, processes and mitigating risks in alignment with company values
- Revisit the organisation's vision and mission with senior partners
- Investigate and proposed growth opportunities
- Project-managed brand and image, marketing and communications to improve positioning
- Key Achievements:
- Reduced section 189's by 50% due to building employee loyalty and shifting the culture to being more collaborative.
Management Accountant
Curators of Ovation Global Investments
07.2007 - 05.2009
- Produced Management accounts
- Bank reconciliations
- Supervising creditors and debtor's function
- Auditing and validation of accounting entries and cash
- Approval of client investment payments
- Key Achievements:
- Met all deadlines of curators
- Eliminated 12-month backlog.
Financial and Human Resource Manager
Traders Warehouse Enterprises
09.1994 - 06.2007
- Management of the finance department
- Remuneration and benefits
- Employment and industrial relations
- National branch management
- Conducted feasibility studies for the opening of new stores
- Prepare financial statements for the auditors
- Launched new stores and operational excellence
- Facilitate annual training plan for employees
- Staff counselling and disciplinary
- Key Achievements:
- Change the behaviour of negative and demotivated employees
- Contributed to computer literacy and reduced point-of-sale errors by 75%.
Accounts Administrator
Plastamid (Pty) Ltd
03.1991 - 08.1994
- Duties included the full creditor's function, general ledger reconciliations, cash book controller and debtors control including collections
- Key Achievements
- Started with a debtor's outstanding book, which was in 120+ days outstanding, and managed to improve it to 30 days and current outstanding balances in less than 3 months.
Creditors Clerk
Morkels Furniture
02.1982 - 07.1990
- Duties included the full creditor’s function, reconciliations, queries and payments
- Key Achievements
- A promotion in less than a year from inter-branch creditors clerk to creditors clerk
- Key client exposure:
- Brain Gain Neurofeedback Training
- Kieswetter Coaching Consultancy
Education
B. Com Hon - Business Management
University of Western Cape
Diploma - undefined
Karen Wells
Microsoft Office Diploma -
Damelin South AfricaPersonnel Management Diploma - undefined
Damelin College
Financial Management Diploma - undefined
Centre for Business Management
Neurofeedback Facilitator Training - Brain Gain NeuroFeedback. A+ Certificate and Computer course - undefined
W S & L College
Skills
Coaching and onboarding
undefinedAdditional Information
- Awards & Affiliations: , Received the Golden Key Membership Award issued by the Golden Key International Honours Society in association with the University of the Western Cape for academic excellence in November 2007.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Each problem that I solved became a rule, which served afterwards to solve other problems.
Rene Descartes
Timeline
Associate Coach and Facilitator Associate Coach and Facilitator
Kieswetter Coaching Consultancy
07.2022 - Current
Personal Development Coach & Neurofeedback Trainer
LR Coaching Consultancy
08.2019 - Current
Customer Relations Manager
Naomi's Place
06.2015 - 07.2019
Human Resources Executive
Pepper Club Hotel & Spa
06.2013 - 05.2015
Guest House Owner
Eagles Nest Guest House
06.2012 - 06.2014
Group General Manager
PharmaValu
06.2009 - 05.2012
Management Accountant
Curators of Ovation Global Investments
07.2007 - 05.2009
Financial and Human Resource Manager
Traders Warehouse Enterprises
09.1994 - 06.2007
Accounts Administrator
Plastamid (Pty) Ltd
03.1991 - 08.1994
Creditors Clerk
Morkels Furniture
02.1982 - 07.1990
B. Com Hon - Business Management
University of Western Cape
Diploma - undefined
Karen Wells
Microsoft Office Diploma -
Personnel Management Diploma - undefined
Damelin College
Financial Management Diploma - undefined
Centre for Business Management
Neurofeedback Facilitator Training - Brain Gain NeuroFeedback. A+ Certificate and Computer course - undefined
W S & L College
Similar Profiles
Pınar Aydemir BasaranPınar Aydemir Basaran
EXECUTIVE COACH-TRAINER-MENTOR at The Coaching Company - Istanbul, Turkey/ Pınar Aydemir Coaching, Consultancy and Training- Istanbul, Turkey/CA, USEXECUTIVE COACH-TRAINER-MENTOR at The Coaching Company - Istanbul, Turkey/ Pınar Aydemir Coaching, Consultancy and Training- Istanbul, Turkey/CA, US
C. Muhammad KasprowiczC. Muhammad Kasprowicz
Psychological Consultant and Coach at MindWise Coaching & Consultancy FZCOPsychological Consultant and Coach at MindWise Coaching & Consultancy FZCO
Lisa LarwoodLisa Larwood
Self Employed Consultant at Elle Coaching And ConsultancySelf Employed Consultant at Elle Coaching And Consultancy
Wiedaad SamaaiWiedaad Samaai
Product Consultant at SamsungProduct Consultant at Samsung
Zakeer KhanZakeer Khan
Project Manager Services & Repairs at Damen Shipyards CTProject Manager Services & Repairs at Damen Shipyards CT