Pastel
Lizette Carelsen
Bethlehem
Summary
Experienced receptionist dedicated to delivering exceptional customer service and administrative excellence. Skilled in providing clerical support and engaging with the public. Excel in calendar management, scheduling, data-entry, and database administration. Anticipate professional needs and proactively resolve problems as an enthusiastic Administrative Assistant. Develop effective schedules to promote organization and availability. Possess excellent customer service and conflict management skills. Also a friendly manicurist proficient in both manicures and pedicures. Known for hardworking nature, reliability, and dedication to customer service. Willing to take on any task to support business and team needs. Collaborative and responsible team player with 17 years of experience, bringing energy and enthusiasm to every role.
Overview
17
17
years of professional experience
5
5
Certifications
Work History
HR Administrator and Parts Clerk
Karoo Mechanical Services
10.2015 - 02.2022
- Updated HR database with new employee information, changes in benefits, and other details.
- Prepared new hire letters, employee contracts, and corporate policies.
- Ensured accurate record-keeping by conducting regular audits of personnel files and HR databases.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Maintained up-to-date knowledge of HR best practices, applying this expertise when advising managers on employee matters.
- Oversaw hiring, staffing, and labor law compliance.
- Served as a knowledgeable resource for all staff members regarding company policies, procedures, benefits, and other HR-related matters.
- Conducted thorough recruitment processes to attract top talent in the industry.
- Enhanced employee retention by developing and implementing comprehensive onboarding programs.
- Assisted employees with benefits enrollment, ensuring accuracy of information and timely processing of forms.
- Reduced time spent on administrative tasks by automating key processes.
- Created an inclusive work culture by promoting diversity and inclusion initiatives.
- Coordinated employee events and recognition programs to promote a positive work culture and strengthen team relationships.
- Managed benefits enrollment by answering questions and aiding employees with login details.
- Partnered with department managers to identify staffing needs and develop effective recruiting strategies.
- Provided guidance on employment law compliance, reducing the risk of litigation and penalties for the organization.
- Organized parts storage and stocked inventory according to established guidelines.
- Researched vehicles and parts via physical catalogs and electronic means.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Maintained clean and neat parts counter and sales floor.
- Adhered to company guidelines for performance and compliance.
- Participated in continuous improvement initiatives within the department, sharing ideas on how to enhance efficiency through process optimization.
- Developed an effective system for organizing returned parts according to manufacturer guidelines, reducing processing times significantly.
- Handled shipping and receiving duties efficiently, ensuring that parts arrived on time and in good condition for customers'' needs.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Maintained optimal supply levels by ordering new parts from catalogs and vendor websites.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
- Achieved exceptional reputation for quality parts and service by proactively identifying defects and returning rejected items to suppliers.
Short Insurance Secretary
JM Insurance Brokers
01.2009 - 08.2015
- Managed over 20 clients calls per day.
- Onboarded new temps by entering employee information into systems.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Successfully maintained clean, valid driver's license and access to reliable transportation.
- Carried out day-to-day duties accurately and efficiently.
- Delivered services to customer locations within specific timeframes.
- Exceeded goals through effective task prioritization and great work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Participated in team-building activities to enhance working relationships.
- Led projects and analyzed data to identify opportunities for improvement.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Used coordination and planning skills to achieve results according to schedule.
- Resolved problems, improved operations and provided exceptional service.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Secretary
Direct Air Paarl
04.2007 - 03.2008
- Managed over 50 customers calls per day.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Offered technical support and troubleshot issues to enhance office productivity.
- Answered multi-line phone system and enthusiastically greeted callers.
- Composed inter-office correspondence and provided product and service information to customers.
- Created and updated records and files to maintain document compliance.
- Handled daily scheduling tasks and provided administrative support for entire department.
Personal Assistant
Vac Air Technology
06.2005 - 04.2007
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Documented and distributed meeting notes to identify, analyze and improve workflows.
- Attended meetings, took notes and tracked action items.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Maintained and organized all shared drives, documents and spreadsheets in Google Workspace.
- Served as point of contact between clients and managerial staff.
- Provided multifaceted services to professionals by managing mail, scheduling appointments and other administrative tasks.
- Organized and attended meetings and compiled related documents and reports.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Used discretion when handling confidential information.
- Sourced and ordered office equipment and supplies.
- Maintained appropriate filing of personal and professional documentation.
- Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Increased sales by 20%.
Education
Matrix - Gr 12
Goudveld High Schoo
01.1991 - 11.1995
Diploma - Typing
Hermes Academy Durban Business College
01.1993 - 11.1993
Diploma - Human Resources Management
Oxford College
United Kingdom 04.2001 -
Skills
Clerical Support
Human Resources Information Systems
Health and Safety Regulations
Payroll Processing
HR policies development
- Computer Literacy Pastel
- Analytical and Critical Thinking
- Good Telephone Etiquette
- Attention to Detail
Sanitation procedures
- Business correspondence
- Office administration
Microsoft Office
Certification
Behind the Mask
Software
Microsoft Office
Additional Information
Reference
Mr J Kirsten 0824138669
Timeline
Beauty Industry Approval
09-2020
Behind the Mask
06-2020
Barbicede
05-2020
The Creative Beauty Group
05-2020
Milady
04-2020
HR Administrator and Parts Clerk
Karoo Mechanical Services
10.2015 - 02.2022
Short Insurance Secretary
JM Insurance Brokers
01.2009 - 08.2015
Secretary
Direct Air Paarl
04.2007 - 03.2008
Personal Assistant
Vac Air Technology
06.2005 - 04.2007
Diploma - Human Resources Management
Oxford College
04.2001 -
Diploma - Typing
Hermes Academy Durban Business College
01.1993 - 11.1993
Matrix - Gr 12
Goudveld High Schoo
01.1991 - 11.1995
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