Lizelle Human
Personal Assistant
Port Elizabeth,EC
Summary
Dedicated Personal assistant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
14
14
years of professional experience
Work History
Personal Assistant
Telesure Investment Holdings
10.2018 - 04.2024
- Coordinated events and functions with attention to detail ensuring successful execution.
- Enhanced executive''s productivity by managing schedules, organizing meetings, and overseeing correspondence.
- Increased efficiency in administrative processes by implementing new organizational systems and tools.
- Collaborated with other support staff in coordinating joint projects or covering workload during absences.
- Ensured a well-maintained professional image both internally and externally through diligent representation of executives.
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Facilitated smooth office operations by managing supplies inventory and overseeing maintenance requests.
- Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
- Monitored expenses closely, maintaining an organized filing system for easy access to financial records.
- Streamlined communication for better efficiency between executive and team members by acting as a liaison.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.
- Attended meetings, took notes and tracked action items.
Switch Consultant
Telesure Investment Holdings
06.2015 - 09.2018
- Established trusted partnerships with key industry influencers, expanding the company''s network of resources and contacts.
- Mentored junior consultants, fostering professional growth and building strong team dynamics.
- Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
- Assisted partnerships with industry influencers to switch existing clients from one insurance to the next, specifically short term insurance for buildings cover.
Service Coordinator
Telesure Investment Holdings
01.2014 - 05.2015
- Drove continuous improvement initiatives within the TIH Group, fostering a culture of excellence and consistently exceeding expectations.
- Boosted overall team performance by delivering ongoing training sessions on Regulatory Exams by coordinating a facilitator and complying to DOFA dates of all appointed candidates working under supervision within the TIH group.
- Reduced debarment cases by implementing an effective system for prioritizing urgent or time-sensitive representatives.
- Served as a primary point of contact for representatives, the FPI and any and all training assistance.
- Addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
Customer Service Solutions Consultant
Telesure Investment Holdings
12.2012 - 12.2013
- Provided expert guidance and support throughout the implementation process, actively listening to sales calls and resolving any complaints promptly and efficiently.
- Optimized sales pipeline management by streamlining processes and implementing best practices for quote tracking and followup.
- Enhanced customer experience by gathering feedback on complaints, identifying areas for improvement, and collaborating with product teams to address concerns promptly.
- Contributed to company growth by paying attention to customers who only wanted a quote and focused on exceeding sales targets through effective prospecting, negotiation, and closing techniques.
- Created detailed feedback for each sales consultant and manager, ensuring seamless coaching and support for better client communication when selling short term insurance products.
Customer Service Representative
Telesure Investment Holdings
06.2010 - 11.2012
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Conducted regular quality assurance checks on interactions with customers to ensure I was meeting established guidelines and standards for service excellence.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
Education
FETC: Short Term Insurance NQF L4
Inseta
2019
First Level Regulatory Examination: Representative
Regulatory Exam
FPI Examination Body2011
Conference, Exhibition And Event Management
Damelin West Rand
Krugersdorp2009
High School Diploma -
Hoerskool Riebeeckrand
Randfontein 04.2001 -
Skills
Expense Management
undefinedTimeline
Personal Assistant
Telesure Investment Holdings
10.2018 - 04.2024
Switch Consultant
Telesure Investment Holdings
06.2015 - 09.2018
Service Coordinator
Telesure Investment Holdings
01.2014 - 05.2015
Customer Service Solutions Consultant
Telesure Investment Holdings
12.2012 - 12.2013
Customer Service Representative
Telesure Investment Holdings
06.2010 - 11.2012
High School Diploma -
Hoerskool Riebeeckrand
04.2001 -
FETC: Short Term Insurance NQF L4
Inseta
First Level Regulatory Examination: Representative
Regulatory Exam
Conference, Exhibition And Event Management
Damelin West Rand
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