Lizelle Malgas
Kuilsriver, Cape Town
Summary
General Manager with 18 years of experience in the entertainment industry. Starting out as a nightclub hostess, I've been equipped with knowledge and skills which I've used during my roles as a floor manager and guest liaison in the restaurant industry, co-ordinating events and during day-to-day operations. My experience as a tour manager's assistant and as an account manager within the entertainment industry, assisted me in my current role, as General Manager at a nightclub. Methodical and thoughtful communicator of objectives driving long-term performance and customer loyalty.
Overview
24
24
years of professional experience
Work History
GENERAL MANAGER
1245 Lounge, Bar & Restaurant
Masaki
12.2023 - 05.2024
GENERAL MANAGER
Opera Bar Lounge
Rosebank
03.2023 - 12.2023
SENIOR FLOOR MANAGER
TANG Asian Fusion Restaurant And Bar
Sandton
02.2023 - 06.2023
EVENT CO-ORDINATOR (Temporary Duri
Monarch Restaurant
Sandton
10.2021 - 01.2023
- Point of contact for enquiries, table reservations and private event bookings
- Co-ordinating and overseeing events
- PA to director, Mike Pash
- Ensure high standard operating procedures of the restaurant are maintained
- Delegates duties to hostesses, waiters and cleaning crew
GUEST RELATIONS LIAISON (Temporary during COVID)
The Rock
Fourways
11.2020 - 10.2021
- Provide guest service experience for patrons, throughout their stay
- Monitor online bookings, attend to all telephonic bookings
- Co-ordinate private functions, co-ordinate bookings in private rooms
- Co-ordinate and manage communication between patrons and staff
GENERAL MANAGER
The Blackdoor Lounge
Sandton
06.2019 - 01.2020
- Reviewing, controlling and handling all processes related to stock control, cash handling (store cash up) and purchasing of stock and inventory
- Responsible for recruiting, training and arranging work schedules/shifts for staff, handle staff payroll and supplier payments
- Point of contact for enquiries, table and private event bookings
- Mediator in the event of any disputes, ensure high standard operating procedures of the club and brand are maintained
- Maintain a safe, secure and clean environment, complying with health and safety standards
- Delegates duties to floor and stock supervisors
FLOOR MANAGER
The Rock
Fourways
01.2018 - 10.2018
ASSISTANT TOUR MANAGER
Glen21 Entertainment
Bryanston
03.2017 - 07.2017
NIGHTCLUB FRONT OF HOUSE HOSTESS
Coco Nightclub
Cape Town
04.2015 - 11.2016
PA AND ADMIN ASSISTANT
Azara Team Marketing
Randburg
02.2014 - 08.2014
INBOUND CONTACT CENTRE CONSULTANT
Telesure group services
Dainfern
03.2012 - 01.2014
MANAGER
Montana (Previously Harem, previously Hush, initially Moloko)
Rosebank
08.2007 - 05.2010
MODEL
G3 Models
Newtown
01.2004 - 01.2010
- Model - Ramp, Photographic and TV Commercials
ASSISTANT MANAGER
Montana (Previously Harem, previously Hush, initially Moloko)
Rosebank
07.2006 - 08.2007
FRONT OF HOUSE HOSTESS
Montana (Previously Harem, previously Hush, initially Moloko)
Rosebank
06.2005 - 07.2006
SALES CONSULTANT
YDE
Rosebank
04.2005 - 06.2005
TICKETWEB CALL CENTRE CONSULTANT
Edgars
Cape Town
01.2000 - 01.2003
Education
OTHER QUALIFICATION - ACTING
MEISNER ACTING COURSE (ACT CAPE TOWN FILM ACTING ACADEMY)
Cape Town, Western Cape, South Africa01.2013
MATRICULATED -
Spes Bona Senior Secondary
Athlone, Western Cape, South Africa01.1999
Skills
- Team building and leadership
- Staff management
- Administrative duties
- Strategic planning
- Networking and collaboration
- Operations oversight
- Process improvements
- Employee training and development
- Staff hiring
- Improve performance
- Customer service
- Training and development
- Operations management
Languages
- English, Native
- Afrikaans, Fluent
- C2
- 1
References
- Michael Pashiou, Director, Amazon, previously BOA by Taboo group, +27 82 825 9427
- Zoran Pecelj, Operations Manager, The Rock, +27 82 555 7107
- Glen Netshipise, Director, Glen21 Entertainment, +27 72 340 0091
Languages
English
First Language
Afrikaans
Beginner
A1
Timeline
GENERAL MANAGER
1245 Lounge, Bar & Restaurant
12.2023 - 05.2024
GENERAL MANAGER
Opera Bar Lounge
03.2023 - 12.2023
SENIOR FLOOR MANAGER
TANG Asian Fusion Restaurant And Bar
02.2023 - 06.2023
EVENT CO-ORDINATOR (Temporary Duri
Monarch Restaurant
10.2021 - 01.2023
GUEST RELATIONS LIAISON (Temporary during COVID)
The Rock
11.2020 - 10.2021
GENERAL MANAGER
The Blackdoor Lounge
06.2019 - 01.2020
FLOOR MANAGER
The Rock
01.2018 - 10.2018
ASSISTANT TOUR MANAGER
Glen21 Entertainment
03.2017 - 07.2017
NIGHTCLUB FRONT OF HOUSE HOSTESS
Coco Nightclub
04.2015 - 11.2016
PA AND ADMIN ASSISTANT
Azara Team Marketing
02.2014 - 08.2014
INBOUND CONTACT CENTRE CONSULTANT
Telesure group services
03.2012 - 01.2014
MANAGER
Montana (Previously Harem, previously Hush, initially Moloko)
08.2007 - 05.2010
ASSISTANT MANAGER
Montana (Previously Harem, previously Hush, initially Moloko)
07.2006 - 08.2007
FRONT OF HOUSE HOSTESS
Montana (Previously Harem, previously Hush, initially Moloko)
06.2005 - 07.2006
SALES CONSULTANT
YDE
04.2005 - 06.2005
MODEL
G3 Models
01.2004 - 01.2010
TICKETWEB CALL CENTRE CONSULTANT
Edgars
01.2000 - 01.2003
OTHER QUALIFICATION - ACTING
MEISNER ACTING COURSE (ACT CAPE TOWN FILM ACTING ACADEMY)
MATRICULATED -
Spes Bona Senior Secondary
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