Lizelle Malgas
Kuilsriver, Cape Town
Summary
General Manager with 18 years of experience in the entertainment industry. Starting out as a nightclub hostess, I've been equipped with knowledge and skills which I've used during my roles as a floor manager and guest liaison in the restaurant industry, co-ordinating events and during day-to-day operations. My experience as a tour manager's assistant and as an account manager within the entertainment industry, assisted me in my current role, as General Manager at a nightclub. Methodical and thoughtful communicator of objectives driving long-term performance and customer loyalty.
Overview
24
24
years of professional experience
Work History
GENERAL MANAGER
1245 Lounge, Bar & Restaurant
Masaki
2023.12 - 2024.05
GENERAL MANAGER
Opera Bar Lounge
Rosebank
2023.03 - 2023.12
SENIOR FLOOR MANAGER
TANG Asian Fusion Restaurant And Bar
Sandton
2023.02 - 2023.06
EVENT CO-ORDINATOR (Temporary Duri
Monarch Restaurant
Sandton
2021.10 - 2023.01
- Point of contact for enquiries, table reservations and private event bookings
- Co-ordinating and overseeing events
- PA to director, Mike Pash
- Ensure high standard operating procedures of the restaurant are maintained
- Delegates duties to hostesses, waiters and cleaning crew
GUEST RELATIONS LIAISON (Temporary during COVID)
The Rock
Fourways
2020.11 - 2021.10
- Provide guest service experience for patrons, throughout their stay
- Monitor online bookings, attend to all telephonic bookings
- Co-ordinate private functions, co-ordinate bookings in private rooms
- Co-ordinate and manage communication between patrons and staff
GENERAL MANAGER
The Blackdoor Lounge
Sandton
2019.06 - 2020.01
- Reviewing, controlling and handling all processes related to stock control, cash handling (store cash up) and purchasing of stock and inventory
- Responsible for recruiting, training and arranging work schedules/shifts for staff, handle staff payroll and supplier payments
- Point of contact for enquiries, table and private event bookings
- Mediator in the event of any disputes, ensure high standard operating procedures of the club and brand are maintained
- Maintain a safe, secure and clean environment, complying with health and safety standards
- Delegates duties to floor and stock supervisors
FLOOR MANAGER
The Rock
Fourways
2018.01 - 2018.10
ASSISTANT TOUR MANAGER
Glen21 Entertainment
Bryanston
2017.03 - 2017.07
NIGHTCLUB FRONT OF HOUSE HOSTESS
Coco Nightclub
Cape Town
2015.04 - 2016.11
PA AND ADMIN ASSISTANT
Azara Team Marketing
Randburg
2014.02 - 2014.08
INBOUND CONTACT CENTRE CONSULTANT
Telesure group services
Dainfern
2012.03 - 2014.01
MANAGER
Montana (Previously Harem, previously Hush, initially Moloko)
Rosebank
2007.08 - 2010.05
MODEL
G3 Models
Newtown
2004.01 - 2010.01
- Model - Ramp, Photographic and TV Commercials
ASSISTANT MANAGER
Montana (Previously Harem, previously Hush, initially Moloko)
Rosebank
2006.07 - 2007.08
FRONT OF HOUSE HOSTESS
Montana (Previously Harem, previously Hush, initially Moloko)
Rosebank
2005.06 - 2006.07
SALES CONSULTANT
YDE
Rosebank
2005.04 - 2005.06
TICKETWEB CALL CENTRE CONSULTANT
Edgars
Cape Town
2000.01 - 2003.01
Education
OTHER QUALIFICATION - ACTING
MEISNER ACTING COURSE (ACT CAPE TOWN FILM ACTING ACADEMY)
Cape Town, Western Cape, South Africa01.2013
MATRICULATED -
Spes Bona Senior Secondary
Athlone, Western Cape, South Africa01.1999
Skills
- Team building and leadership
- Staff management
- Administrative duties
- Strategic planning
- Networking and collaboration
- Operations oversight
- Process improvements
- Employee training and development
- Staff hiring
- Improve performance
- Customer service
- Training and development
- Operations management
Languages
- English, Native
- Afrikaans, Fluent
- C2
- 1
References
- Michael Pashiou, Director, Amazon, previously BOA by Taboo group, +27 82 825 9427
- Zoran Pecelj, Operations Manager, The Rock, +27 82 555 7107
- Glen Netshipise, Director, Glen21 Entertainment, +27 72 340 0091
Languages
English
First Language
Afrikaans
Beginner
A1
Timeline
GENERAL MANAGER
1245 Lounge, Bar & Restaurant
2023.12 - 2024.05
GENERAL MANAGER
Opera Bar Lounge
2023.03 - 2023.12
SENIOR FLOOR MANAGER
TANG Asian Fusion Restaurant And Bar
2023.02 - 2023.06
EVENT CO-ORDINATOR (Temporary Duri
Monarch Restaurant
2021.10 - 2023.01
GUEST RELATIONS LIAISON (Temporary during COVID)
The Rock
2020.11 - 2021.10
GENERAL MANAGER
The Blackdoor Lounge
2019.06 - 2020.01
FLOOR MANAGER
The Rock
2018.01 - 2018.10
ASSISTANT TOUR MANAGER
Glen21 Entertainment
2017.03 - 2017.07
NIGHTCLUB FRONT OF HOUSE HOSTESS
Coco Nightclub
2015.04 - 2016.11
PA AND ADMIN ASSISTANT
Azara Team Marketing
2014.02 - 2014.08
INBOUND CONTACT CENTRE CONSULTANT
Telesure group services
2012.03 - 2014.01
MANAGER
Montana (Previously Harem, previously Hush, initially Moloko)
2007.08 - 2010.05
ASSISTANT MANAGER
Montana (Previously Harem, previously Hush, initially Moloko)
2006.07 - 2007.08
FRONT OF HOUSE HOSTESS
Montana (Previously Harem, previously Hush, initially Moloko)
2005.06 - 2006.07
SALES CONSULTANT
YDE
2005.04 - 2005.06
MODEL
G3 Models
2004.01 - 2010.01
TICKETWEB CALL CENTRE CONSULTANT
Edgars
2000.01 - 2003.01
OTHER QUALIFICATION - ACTING
MEISNER ACTING COURSE (ACT CAPE TOWN FILM ACTING ACADEMY)
MATRICULATED -
Spes Bona Senior Secondary