Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lizel Dempers

Transcriptionest
Vredendal, Western Cape

Summary

Eager Receptionist Administrator maintains consistently amiable interactions with colleagues and clients. Constantly evangelizes for internal policy execution and positive client interactions. Represents business interests to promote internal goal achievement and external business outreach. Professional and knowledgeable senior receptionist versed in administrative support and customer service. Offering 15 years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Organized and efficien supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service. Organized simultaneous office functions and direct administrative personnel to meet needs of professionals. Performance-oriented and driven with in-depth understanding of budgets, payroll and office organization needs. Skillfully coordinate resources and administrative support to keep operations smooth and boost team productivity. Outgoing with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance. Precise Office Administrator with 20 years of experience. Expert in word excell sage and protocols with training in . Distinguished history of decreasing office spending while increasing functionality. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

27
27
years of professional experience
16
16
years of post-secondary education

Work History

Receptionist Administrator

Stofpan Boerdery
Vredendal, Western Cape
01.2015 - Current
  • Promoted maintenance of professional and courteous customer interactions across reception personnel.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Fulfilled customer requests such as [Type] and [Type].
  • Scheduled initial and return appointments for [Type] clients, adhering to internal policies while accommodating individual customer needs.
  • Oversaw office equipment maintenance to support continuous and uninterrupted operations.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Acted as first point of contact and set appointments for prospective clients.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Monitored visitor access and maintained situational awareness to promote on-site security and safety.
  • Utilized [Software] to retrieve and deliver [Type] messages.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Conducted ongoing reviews of program financial systems to assess cost control measures.
  • Interceded between employees during arguments and diffused tense situations.
  • Trained team members on new hotel services and products to support promotional efforts.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Kept high average of performance evaluations.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Monitored front areas so that questions could be promptly addressed.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Completed bi-weekly payroll for [Number] employees.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

Manager of Accounts and Finance

JG Motors
Moorreesburg
06.1996 - 11.2011
  • Oversaw employee expense tracking with associated expense verification and credit card reconciliation.
  • Administered expenses in line with forecasted business demands and available income.
  • Maintained policy, procedure and regulatory compliance business-wide.
  • Processed payroll for employees and reported payroll taxes for organization.
  • Supported year-end audits by preparing physical and digital records for review.
  • Analyzed monthly balance sheets, income statements and cash flow information and wrote up reports.
  • Processed vendor payments, invoices and account statements.
  • Reconciled balance sheets and income statements each month.
  • Developed annual and multi-year budgets to meet organizational needs.
  • Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
  • Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
  • Analyzed business processes to identify cost savings and operational efficiencies.
  • Evaluated and negotiated contracts to procure favorable financial terms.
  • Designed and maintained financial models to identify and measure risks.
  • Collaborated with C-level executives and stakeholders to develop long-term financial plans.
  • Prepared internal and regulatory financial reports, balance sheets and income statements.
  • Conducted financial due diligence on potential investments and acquisitions.
  • Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
  • Established and checked coding procedures, monitored reports and updated internal files.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Established internal audit procedures to validate and improve accuracy of financial reporting.
  • Improved overall financial reporting by streamlining control processes and reporting structures.
  • Created and managed financial models to evaluate corporate investments and acquisitions.
  • Developed strategic plans for day-to-day financial operations.
  • Created financial dashboards to provide insights into key performance indicators.
  • Supported financial director with special projects and additional job duties.
  • Utilized financial software to prepare consolidated financial statements.
  • Complied with established internal controls and policies.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.

Education

Batchelor's - LLB

Unisa
Cape Town
01.2007 - Current

Skills

Document retrieval

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Timeline

Receptionist Administrator

Stofpan Boerdery
01.2015 - Current

Batchelor's - LLB

Unisa
01.2007 - Current

Manager of Accounts and Finance

JG Motors
06.1996 - 11.2011
Lizel DempersTranscriptionest