Lizeka Christina Mbokazi
Universal Banker
Western Cape
Summary
Hardworking Banker familiar with setting up new accounts for customers, maintaining security and supporting audits. Excellent organizational, relationship-building and documentation skills. Prepared to offer 10 years of related experience to a challenging position with room for advancement.
Overview
23
23
years of professional experience
Work History
Universal Banker
Standard Bank
07.2021 - 05.2022
- Contributed to a high-performing team culture by actively participating in training sessions, staff meetings, and ongoing professional development opportunities.
- Ensured a consistent and positive customer experience by upholding high standards of professionalism, courtesy, and responsiveness in all interactions.
- Managed risk effectively by adhering to established security protocols and diligently monitoring suspicious activities or transactions.
- Resolved complex customer issues efficiently, collaborating with relevant departments when necessary for prompt resolution of problems encountered during banking transactions.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Educated customers on various banking products and services, empowering them to make informed financial decisions aligned with their personal goals.
- Provided exceptional service through accurate and efficient management of teller line duties while maintaining strict confidentiality standards.
- Delivered comprehensive financial guidance through regular consultations with clients, cultivating trust and loyalty over time.
Customer Service Consultant
Standard Bank
08.2012 - 07.2021
- Conducted thorough research on complex issues when required, ensuring accurate information was provided to customers at all times.
- Assisted management in implementing new policies and procedures, leading to improved service quality across the department.
- Provided feedback on potential areas for improvement within the department based on personal experiences and observations.
- Managed customer escalations to senior staff or management when necessary, ensuring the appropriate level of attention was provided for a resolution.
- Improved customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Maintained comprehensive knowledge of product offerings and company policies through continuous learning initiatives such as workshops or webinars.
Foreign Exchange Team Leader
Standard Bank
08.2010 - 07.2012
- Conducted risk assessments for each project phase, proactively identifying potential obstacles before they became significant challenges.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Facilitated effective decision-making processes within the group through open dialogue, active listening, and consensus-building techniques.
Senior Bank Teller
Standard Bank
07.2004 - 07.2010
- Streamlined daily operations for increased productivity by implementing improved cash handling procedures.
- Performed end-of-day reconciliation tasks accurately, contributing to smooth daily closeout procedures within the branch.
- Cultivated lasting client relationships through exceptional interpersonal skills and personalized service.
- Collaborated with team members to continually improve processes and enhance overall branch performance.
- Supported customers in navigating online banking platforms and mobile applications, promoting digital services adoption among clients.
- Maintained a thorough understanding of bank products, services, and regulations, ensuring the ability to provide knowledgeable guidance to customers.
Front Line Support
Standard Bank
09.1999 - 02.2004
- Contributed to loss prevention efforts through vigilant monitoring of potentially suspicious behavior or incidents.
- Processed various forms of payment securely, including cash, credit cards, and gift cards.
- Performed price checks promptly to maintain an efficient checkout process while verifying accuracy in pricing data entry system.
- Collaborated with team members to optimize overall store efficiency and productivity.
Education
High School Diploma -
Lukhanyo Intermediate School
Western Cape 04.2001 -
Skills
- Financial Planning
- Loan Processing
- Credit analysis
- Deposit processing
- Investment strategies
- Branch operations
- Insurance Products
- Document Preparation
- Loan Origination
- Financial Advising
- Financial product knowledge
- Transaction Processing
- Payment Processing
- Electronic Funds Transfer
- Banking software navigation
- Cash handling proficiency
Gym
I am a health conscious person and like excersizing during my spare time
Timeline
Universal Banker
Standard Bank
07.2021 - 05.2022
Customer Service Consultant
Standard Bank
08.2012 - 07.2021
Foreign Exchange Team Leader
Standard Bank
08.2010 - 07.2012
Senior Bank Teller
Standard Bank
07.2004 - 07.2010
High School Diploma -
Lukhanyo Intermediate School
04.2001 -
Front Line Support
Standard Bank
09.1999 - 02.2004
Similar Profiles
MALEBO TSHEGOFATSO MOLEBATSIMALEBO TSHEGOFATSO MOLEBATSI
Head: Product Economics at Standard BankHead: Product Economics at Standard Bank
Relebogile SeetsiRelebogile Seetsi
Universal Banker at Standard BankUniversal Banker at Standard Bank
Ncamisile Gloria HlelaNcamisile Gloria Hlela
Sales Support Officer at Standard BankSales Support Officer at Standard Bank
Tebogo MufandelaneTebogo Mufandelane
Digital Banker at Standard BankDigital Banker at Standard Bank
Ashleigh FrankAshleigh Frank
Demand Generation Manager at Industrial GrowthDemand Generation Manager at Industrial Growth