Liza Prosser
Krugersdorp
Summary
I am a dynamic, professional and dependable individual, committed to delivering excellent customer service. I am looking for a position where my skills and experience can be combined to be a valuable contributor to the business. I have been involved with customer service on different levels and enjoy working with people, always looking forward to acquiring new skills. Most recently I have been working within the commercial air conditioning industry as an agent for Trane UK and look forward to an opportunity to apply my experience of working in the United Kingdom to my new position.
Overview
17
17
years of professional experience
Work History
Office Manager
Climate Pro Ltd (Trane UK Agent)
09.2021 - 01.2024
- Maintained high levels of customer service, providing support and liaising with customers
- Received and processed quotation requests in a timely manner
- Produced quotations and supporting documentation
- Followed up on projects quoted to secure orders
- Efficiently managed incoming and outgoing emails
- Ensured the company database remained up to date
- Managed Invoicing
- Provided administrative support to management
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients
Legal Secretary - Wills and Probate Department
Fisher Jones Greenwood Solicitors
12.2016 - 10.2021
- Coordinated and scheduled meetings
- Dictaphone typing
- Provided professional customer service to clients both over the telephone and in person
- Worked well under pressure
- Proofed documents and submitted to attorneys for review
- Drafted letters and prepared legal correspondence for attorneys
- Opened new client files
Receptionist
Fisher Jones Greenwood Solicitors
09.2014 - 12.2015
- Provided professional and friendly customer service as first point of contact to clients
- Completed daily administrative tasks within a timely manner
- Efficiently managed and dealt with incoming and outgoing emails and correspondence received from clients
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Offered support to clients with queries and completion of documents.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
Home Maker
Stay at home mother
01.2009 - 01.2014
- Organisation
- Multitasking
- Managing finances
- Conflict management
- Problem solving
- Leadership
- Self motivated
Safari Camp Manager
Garonga Safari Lodge
Limpopo
01.2007 - 01.2008
- Effectively managed a team of 12 staff members
- Delivered high levels of customer service and hosted international guests
- Efficiently resolved customer queries and complaints
- Promoted a positive working environment and supervised daily activities in the Safari Camp
- Successfully completed all administrative duties, including cash and finance management
- Applied my skills and creativity in the preparation and setting up of a new exclusive safari camp
- Organized and coordinated local lodge activities
- Remained calm and professional in stressful circumstances
- Delegated work to staff, setting priorities and goals
- Trained and motivated staff members in computer literacy and mentored career progressions
- Managed food and beverage stock levels and weekly supplier accounts.
Education
Level 2 Certificate in Customer Service Principles (QCF) -
Somerset College
01.2013
Tour Operators Management -
UNISA
01.2010
Guest House Management Certificate -
UNISA
01.2009
Diploma in Skincare and Body Therapy -
Madge Wallace International College of Skincare And Body Therapy (ITEC & CIDESCO)
Pretoria, South Africa11-2006
High School Diploma -
Jeugland High School
Kempton Park, South Africa01.2003
Skills
- Strong written and verbal communication skills
- Administrative Support
- Confident and professional phone manner
- Staff supervision and Managerial experience
- Customer Service
- Microsoft Office Suite
- Spreadsheet Management
- Able to work well unsupervised - as an individual and as part of a team
- Self motivated
- Hard working
- Supportive to colleagues
Languages
Afrikaans
First Language
English
Proficient (C2)
C2
References
References available upon request.
Timeline
Office Manager
Climate Pro Ltd (Trane UK Agent)
09.2021 - 01.2024
Legal Secretary - Wills and Probate Department
Fisher Jones Greenwood Solicitors
12.2016 - 10.2021
Receptionist
Fisher Jones Greenwood Solicitors
09.2014 - 12.2015
Home Maker
Stay at home mother
01.2009 - 01.2014
Safari Camp Manager
Garonga Safari Lodge
01.2007 - 01.2008
Level 2 Certificate in Customer Service Principles (QCF) -
Somerset College
Tour Operators Management -
UNISA
Guest House Management Certificate -
UNISA
Diploma in Skincare and Body Therapy -
Madge Wallace International College of Skincare And Body Therapy (ITEC & CIDESCO)
High School Diploma -
Jeugland High School
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