Liyema Ntini
Barista, Cook, Waiter
Johannesburg
Summary
Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Believes in safe food handling. Motivated Service Worker with communication abilities and customer service background. Pursues every opportunity to support team members and proactively address issues. Dependable candidate successful at managing priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Barista
Joons Art Bar
12.2023 - Current
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Learnt on the job, sort of apprentice.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Cleaned counters, machines, utensils, and seating areas daily.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Optimized beverage presentation through creative garnishing techniques, elevating the visual appeal of each drink served.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Chef
Balbek Cafe
03.2023 - 07.2023
- Assisted with menu development and planning.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Implemented rigorous quality control measures to ensure consistent taste and presentation of dishes.
- Boosted employee morale through constructive feedback sessions and recognition of exceptional performance.
Host/Creative Direction
Social Experiment Event
04.2021 - 09.2022
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Used cash registers and credit card machines to cash out customers.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Answered customer questions about hours, seating, and menu information.
Line Cook
Steers
08.2019 - 01.2020
- Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Education
High School Diploma -
Alexander Road High School
Gqeberha 04.2001 -
Skills
Adaptability
undefinedTimeline
Barista
Joons Art Bar
12.2023 - Current
Chef
Balbek Cafe
03.2023 - 07.2023
Host/Creative Direction
Social Experiment Event
04.2021 - 09.2022
Line Cook
Steers
08.2019 - 01.2020
High School Diploma -
Alexander Road High School
04.2001 -
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