Open To Work
Liyema Nopote
Gqeberha,Eastern Cape
Summary
Logistics and operations professional with a strong background in Sociology and Psychology, bringing a unique blend of analytical thinking, people insight, and process discipline to supply chain environments. Experienced in freight handling, shipment resolution, scanning and sorting operations, and coordinating communication across local and global FedEx branches to keep deliveries moving efficiently. Known for strong customer service, liaison, email etiquette, and health-and-safety awareness, with a proven ability to manage undeliverable shipments, support team coordination, and maintain service quality under pressure. Recognized for reliability, fast learning, and contributing to operational excellence through a practical, results-driven approach.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Operations - Handler
FedEx
Gqeberha, South Africa
03.2024 - Current
- Manage the Unable to Locate (UTL) department, handling shipments with incorrect delivery addresses, incomplete recipient contact information, damaged parcels, rejected deliveries, address changes, and returns to sender.
- Oversee freight transit by collecting shipments from trusted vendors, sorting them by destination, and handling freight securely and safely to ensure timely, damage-free delivery.
- Scan and sort freight accurately upon arrival at the warehouse, separating shipments that require special attention and prioritizing them for prompt handling.
- Communicate with FedEx branches worldwide and with shippers to gather shipment information and support smooth delivery resolution.
- Assist courier drivers with deliveries while following South African road regulations and maintaining health and safety standards.
Education
Bachelor of Arts Honours - Sociology
Nelson Mandela University
Gqeberha12-2022
Bachelor of Arts Degree - Psychology, Sociology
Nelson Mandela University
Gqeberha12-2021
National Senior Certificate/Matric -
Masiphathisane Senior Secondary School
Gqeberha11-2018
Skills
- Inventory Management - Responsible for managing the company's inventory, reporting any issues that may affect production, and providing suggestions to upgrade inventory to ensure operations are conducted safely and efficiently
- Excellent Customer Service Skills: The ability to effectively represent the company's practices and culture when interacting with clients
- Good Liaison Skills: The capacity to manage customer frustrations and conflicts professionally, resolving issues without incurring additional expenses or escalating matters further
- Excellent Email Etiquette: Maintaining professional communication with existing clients and ensuring safe and sound interactions with new clients
- Fast Learner: The ability to quickly grasp new information and convey it accurately to others
- Health and Safety Practices: Committed to wearing Personal Protective Equipment (PPE) as required, keeping my workspace organized at all times, eliminating potential risks, and consistently adhering to safety standards
Certification
- Basic Fire Fighting, Apply Fire-fighting techniques
- Counterbalanced Lift Truck with Side Shift, F1 License, 3000kg
Accomplishments
- Received recognition for exemplifying the FedEx Culture.
- Being recognized for excellence within my department.
- Being assigned the responsibility to facilitate induction training for new employees.
- Became an Employee of the Month within six months of employment.
- Being part of the Health and Safety team.
- Completed my Honours research project with distinction, producing an 11,000-word assignment for the first time.
- Acknowledged by the Golden Key International Honour Society in 2021 as one of the top 15% performing students in my faculty.
Personal Information
Nationality: South African
References
References available upon request.
Languages
- English
- IsiXhosa
- IsiZulu
Drivers License
Code 10 (C1) with a valid Prdp
Professional Driving Permit (Prdp): Passengers and Goods (Category P & G)
Affiliation
Golden Key International Honour Society, Member, Present
Timeline
Operations - Handler
FedEx
03.2024 - Current
Bachelor of Arts Honours - Sociology
Nelson Mandela University
Bachelor of Arts Degree - Psychology, Sociology
Nelson Mandela University
National Senior Certificate/Matric -
Masiphathisane Senior Secondary School