Liviwe Finca
Kraaifontein
Summary
Strategic Onboarding Specialist with well-established background in HR and recruitment processes. Adept in coordinating onboarding activities with excellent communication skills to interact with new hires and managers. Reliable and dedicated to utilizing industry's best practices.
Diligent worker with strong background in managing and enhancing onboarding processes. Expertise in creating seamless onboarding experiences that foster team integration and organizational understanding. Proven ability to utilize communication and organizational skills to ensure new hires are well-prepared and supported.
Overview
10
10
years of professional experience
Work History
Onboarding Specialist
5 Stream CC
01.2025 - Current
- Worked closely with team leaders, answering questions from clients who may have concerns during onboarding process.
- Coordinated pre-suitability screenings, and assessments as per compliance requirements to expedite financial vulnerability and reduce potential financial harm in bringing a first time deposit (FTD) when onboarding a client.
- Led professional calls in providing thorough orientation sessions, introducing new clients to the online trading platform which lead to a FTD.
- Helped new hires complete and submit required paperwork, while offering benefits built into their specific accounts, and initiate direct deposits.
Client Relations Officer
Banxso
04.2024 - 01.2025
Onboarding Specialist
Banxso
04.2023 - 03.2024
- Worked closely with team leaders, answering questions from clients who may have concerns during onboarding process.
- Coordinated pre-suitability screenings, and assessments as per compliance requirements to expedite financial vulnerability and reduce potential financial harm in bringing a first time deposit (FTD) when onboarding a client.
- Led professional calls in providing thorough orientation sessions, introducing new clients to the online trading platform which lead to a FTD.
- Helped new hires complete and submit required paperwork, while offering benefits built into their specific accounts, and initiate direct deposits.
Senior Consultant
National Debt Advisors
04.2021 - 03.2023
- Debt review management for newly signed clients.
- I proceed to cancel their debit orders, within the creditor's turn around period.
- I maintain their queries by requesting their refunds when they have been double debited.
- I maintain their customer queries by giving internal support with regards to their documentation about further communication between creditors and the company.
- I meet daily to monthly targets by having an average of 2:3 when it comes to signing up clients.
- This means for every 2 applications issued out, 3 have to return as confirmation of approval.
- I oversee the payments on each and every client that I have signed up as I make sure to secure the salary by overriding existing debit orders.
- Create interest and collect policy numbers for Financing Wealth Capital.
- Capture ID, payslip and budget of client including bank statements.
Lead Generator
National Debt Advisors
10.2020 - 04.2021
- Cold calling - explaining the benefits of debt review to consumers as well as checking ITC data on behalf of the client.
- Creating interest for debt review- transparency on the nature of the accounts of customers as well as transfer the information to senior consultants.
Intern
RX Radio
07.2019 - 09.2019
- Sound Editing.
- Article writing.
- Show segment compilation.
- Social media posts (editing the copies).
- Editing pre-recorded shows.
- Editing headlines and weather updates.
Radio Intern
Bush Radio
08.2018 - 12.2018
- Sound editing - editing the original script and sound of a bulletin before it is aired.
- Bulletins headline editing (Reading it out on air).
- Traffic and weather updates (compiling and reading them on air).
- Editing social media articles/ posts- writing the content and posts as well as grammar check.
- Vox pops and sound packages.
Sales Representative
Living Water CC
07.2015 - 12.2015
- Cold calling - explaining the process of water coolers as well as sharing insight on how purified water is a good idea.
- Managing water delivery - ensure clients get their water on time.
- Enthusing interest in upgrading current water coolers for the clients.
- Payment management - reaching monthly targets on the sales of water coolers.
- Water delivery queries and bills.
Education
National Diploma - Journalism: Qualified Journalist
Cape Peninsula University of Technology
Skills
Intense feature writing and editing
Newspaper article writing
Healthcare coverage
Video editing
Sound editing
Creating headlines for articles
Incorporating copyright with sales
Media studies
Political reporting
Project Management Skills
Computer Skills
Proficient in MS Outlook
Performance tracking
Software knowledge
Trade policy
Cross-functional coordination
Multitasking
Time management abilities
Decision-making
Attention to detail
Biological Name
Liviwe
Personal Information
ID Number: 9606160793086
Timeline
Onboarding Specialist
5 Stream CC
01.2025 - Current
Client Relations Officer
Banxso
04.2024 - 01.2025
Onboarding Specialist
Banxso
04.2023 - 03.2024
Senior Consultant
National Debt Advisors
04.2021 - 03.2023
Lead Generator
National Debt Advisors
10.2020 - 04.2021
Intern
RX Radio
07.2019 - 09.2019
Radio Intern
Bush Radio
08.2018 - 12.2018
Sales Representative
Living Water CC
07.2015 - 12.2015
National Diploma - Journalism: Qualified Journalist
Cape Peninsula University of Technology