Computer repaires
Livhuwani Proslight Musina
Information Technology
Johannesburg
Summary
Dynamic, results-driven professional with a proven track record in team leadership and organizational development. Expertise in fostering positive relationships, inspiring trust, and guiding teams to achieve strategic objectives. Skilled facilitator with a strong ability to collaborate across departments and engage effectively with co-management and senior leadership. Committed to excellence in training and mentoring, empowering individuals to reach their full potential while driving overall team success.
Overview
6
6
years of professional experience
Work History
Team Lead IT Technical Support | Field Technician
Sureswipe Pty ltd
03.2020 - 03.2022
- Allocating technicians to do manual migrations on merchant’s onsite around Gauteng.
- Maintain a healthy relationship with existing customers and build trust with potential customers.
- Assisting in first and 2nd line support.
- Sales Force updating and closing off cases for successful Migration.
- Sending a batch of clients with the merchant’s terminal id to the cut over team to do migration on all swiping machines.
- Hyper care after a successful Migration.
- Controlling stock (Swiping Machines) from the Johannesburg warehouse
- Receiving Stock (Swiping Machines) from other regions of Sureswipe and closing cases for the work order.
- Collection of Stock from Merchants that cancelled the contract via Courier and Book back to the Warehouse.
- Drive to site for new installations, and Software upgrade.
- Taking full ownership of the Stock and making sure that every device is tested and banked to avoid settlements issues when device goes to merchants.
- Assist with client billing queries via email and telephonically.
- Assist in Software and hardware repairs.
- Creating Dashboards using Power BI for the Migration Project.
Learnership Program
Standard Bank SA
01.2018 - 01.2019
- Designing Power BI Dashboards.
- Qlickview Dashboards
- Office 365 Packages
- Assigning users to get Qlickview license
- Microsoft 365 Suit
- Created a power app that is currently being used by the bank, using Microsoft power Apps, Microsoft flow and Microsoft SharePoint.
Work integrated Learning
Jumpco Software Labs
01.2016 - 01.2017
- Creating web Applications using these programing languages | Java | HTML| SQL| CSS| JavaScript|
- Writing java Assignments
- Creating databases
- Helping at the Networking department running cables and connecting network cables.
- Doing presentation for the finished web application to the facilitators and the board of Jumpco Software Labs.
Education
ICT Work Readiness Program - System Support
SETA
Gauteng, Johannesburg01.2018
Diploma - Information Technology
Richfield Graduate Institute of Technology
Gauteng, Pretoria04.2017
Matric - Grade 12
Kgomotso High School
Gauteng, Pretoria01.2013
Skills
Initiative-oriented individual
SharePoint administration
Strong attention to detail
Experienced with digital tools
Adaptable to solo and team environments
Computer repair expertise
Attention to detail
Client communication
Project workflow enhancement
Team supervision
Interests
Team Sports
Music
Travel
Affiliations
1. Mr. Quinton Fourie
Cell Number 066 088-8443
Duties Manager
Company Sureswipe Pty Ltd
2. Mr. Collins Bogopa
Cell Number 079 515 1379
Duties Manager
Company Standard Bank
3. Mr. Marcus Tema
Cell Numbers 084 360-1899
Duties Facilitator
Company Jumpco Software Lab
4. Mr. A Machitela
Cell Number 084 874 1505
Duties Pastor
Company Reconciliation Gospel Fellowship
Timeline
Team Lead IT Technical Support | Field Technician
Sureswipe Pty ltd
03.2020 - 03.2022
Learnership Program
Standard Bank SA
01.2018 - 01.2019
Work integrated Learning
Jumpco Software Labs
01.2016 - 01.2017
Diploma - Information Technology
Richfield Graduate Institute of Technology
Matric - Grade 12
Kgomotso High School
ICT Work Readiness Program - System Support
SETA