Summary
Overview
Work History
Education
Skills
Interests
Affiliations
Timeline
Generic

Livhuwani Proslight Musina

Information Technology
Johannesburg

Summary

Dynamic, results-driven professional with a proven track record in team leadership and organizational development. Expertise in fostering positive relationships, inspiring trust, and guiding teams to achieve strategic objectives. Skilled facilitator with a strong ability to collaborate across departments and engage effectively with co-management and senior leadership. Committed to excellence in training and mentoring, empowering individuals to reach their full potential while driving overall team success.

Overview

6
6
years of professional experience

Work History

Team Lead IT Technical Support | Field Technician

Sureswipe Pty ltd
03.2020 - 03.2022
  • Allocating technicians to do manual migrations on merchant’s onsite around Gauteng.
  • Maintain a healthy relationship with existing customers and build trust with potential customers.
  • Assisting in first and 2nd line support.
  • Sales Force updating and closing off cases for successful Migration.
  • Sending a batch of clients with the merchant’s terminal id to the cut over team to do migration on all swiping machines.
  • Hyper care after a successful Migration.
  • Controlling stock (Swiping Machines) from the Johannesburg warehouse
  • Receiving Stock (Swiping Machines) from other regions of Sureswipe and closing cases for the work order.
  • Collection of Stock from Merchants that cancelled the contract via Courier and Book back to the Warehouse.
  • Drive to site for new installations, and Software upgrade.
  • Taking full ownership of the Stock and making sure that every device is tested and banked to avoid settlements issues when device goes to merchants.
  • Assist with client billing queries via email and telephonically.
  • Assist in Software and hardware repairs.
  • Creating Dashboards using Power BI for the Migration Project.

Learnership Program

Standard Bank SA
01.2018 - 01.2019
  • Designing Power BI Dashboards.
  • Qlickview Dashboards
  • Office 365 Packages
  • Assigning users to get Qlickview license
  • Microsoft 365 Suit
  • Created a power app that is currently being used by the bank, using Microsoft power Apps, Microsoft flow and Microsoft SharePoint.

Work integrated Learning

Jumpco Software Labs
01.2016 - 01.2017
  • Creating web Applications using these programing languages | Java | HTML| SQL| CSS| JavaScript|
  • Writing java Assignments
  • Creating databases
  • Helping at the Networking department running cables and connecting network cables.
  • Doing presentation for the finished web application to the facilitators and the board of Jumpco Software Labs.

Education

ICT Work Readiness Program - System Support

SETA
Gauteng, Johannesburg
01.2018

Diploma - Information Technology

Richfield Graduate Institute of Technology
Gauteng, Pretoria
04.2017

Matric - Grade 12

Kgomotso High School
Gauteng, Pretoria
01.2013

Skills

Initiative-oriented individual

Interests

Computer repaires

Team Sports

Music

Travel

Affiliations

1. Mr. Quinton Fourie
Cell Number 066 088-8443
Duties Manager
Company Sureswipe Pty Ltd


2. Mr. Collins Bogopa
Cell Number 079 515 1379
Duties Manager
Company Standard Bank


3. Mr. Marcus Tema
Cell Numbers 084 360-1899
Duties Facilitator
Company Jumpco Software Lab


4. Mr. A Machitela
Cell Number 084 874 1505
Duties Pastor
Company Reconciliation Gospel Fellowship

Timeline

Team Lead IT Technical Support | Field Technician

Sureswipe Pty ltd
03.2020 - 03.2022

Learnership Program

Standard Bank SA
01.2018 - 01.2019

Work integrated Learning

Jumpco Software Labs
01.2016 - 01.2017

Diploma - Information Technology

Richfield Graduate Institute of Technology

Matric - Grade 12

Kgomotso High School

ICT Work Readiness Program - System Support

SETA

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Livhuwani Proslight MusinaInformation Technology