Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Livhuwani Muriel Khwekhwe

Service Consultant
Springs

Summary

Dynamic professional seeking growth opportunities and career development rather than merely filling a position. Possesses exceptional communication and interpersonal skills, with a strong ability to engage in face-to-face interactions. Committed to going the extra mile to ensure efficient task completion, whether working independently or collaboratively within a team. Experienced in service consulting, with a proven track record of building client relationships and delivering tailored solutions that enhance satisfaction and drive impactful results in evolving environments.

Overview

12
12
years of professional experience
5
5
Languages

Work History

SERVICE CONSULTANT -LEVEL 2

South African Revenue Service
07.2024 - Current
  • Rendering excellent service to taxpayers across all SARS service channels which includes over the counter, voice, e-mail, and video channels, in both physical and remote settings.
  • Facilitating query resolution
  • Taxpayer education
  • Maintaining taxpayer or trader profiles and account management
  • Registering and de-registering taxpayers and compliance activities such as debt collection and outstanding returns.

SALES CONSULTANT

ABSA
05.2017 - 09.2021
  • Achieve net profit growth for business
  • Deliver exceptional service that exceeds customers' expectations.
  • Manage existing clients and maintain relationships for internal and external clients.
  • Maintain and apply expert knowledge on specific products offered

TEAM LEADER

FNB
10.2015 - 12.2016
  • Achieve net profit growth for business
  • Manage average Rand value of differences.
  • Deliver exceptional service that exceeds customers' expectations. Authorize for tellers.
  • Cultivate and manage objective working relationships with the team.
  • Manage all escalated service requests within defined audit and compliance processes and procedures.
  • Monitor and action workflow queues.
  • Manage existing clients and maintain relationships for internal and corporate clients.
  • Maintain and apply expert knowledge on specific products offered.
  • Scrutinize the GL to check all processed entries and accounts. Act speedily to resolve problems, queries and complaints

MULTISKILLED CONSULTANT

FNB
03.2013 - 09.2016
  • Provide Advise on suitable financial products
  • Opening Accounts
  • Attending to customer Queries
  • Identifying Customer Needs
  • Prevent Fraud and Losses Provide service and support
  • Process customer deposits
  • Process customer withdrawals
  • Monitor and Balance cash
  • Prevent Fraud and Losses Provide service and support

Education

Grade 12 - English, Afrikaans, Accounting

Northern Academy
01.2003

Bcom - Economics

University of Venda
01.2009

RE certificate - undefined

Moonstone
01.2016

LLB - undefined

Unisa

Skills

Sales- Advanced level

Microsoft office- Advanced level

Administration- Intermediate

Banking- Expert

Client relationship building

Customer relations

Customer service

Handling customer complaints

References

Cleo, Hendrick, Customer Hosting manager, 011 817 9814

Bertha Theunissen Operations Manager: Boksburg  064 666 2057

Nombuyiselo Sadiq Branch Manager: Boksburg   082 468 0125

Timeline

SERVICE CONSULTANT -LEVEL 2

South African Revenue Service
07.2024 - Current

SALES CONSULTANT

ABSA
05.2017 - 09.2021

TEAM LEADER

FNB
10.2015 - 12.2016

MULTISKILLED CONSULTANT

FNB
03.2013 - 09.2016

Bcom - Economics

University of Venda

RE certificate - undefined

Moonstone

LLB - undefined

Unisa

Grade 12 - English, Afrikaans, Accounting

Northern Academy

Similar Profiles

CREATE PROFILE
Livhuwani Muriel KhwekhweService Consultant