Liverson Mdongo
Business Performance Optimisation Specialist
Johannesburg,GP
Summary
Dedicated consulting, project management and change management professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
27
27
years of professional experience
10
10
years of post-secondary education
Work History
Business Process Optimisation Manager
Absa Group
Johannesburg, Gauteng
08.2021 - Current
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Maintained energy and enthusiasm in fast-paced environment.
- Facilitated process redesign to support technology re-platforming across 7 business units
- Demonstrated respect, friendliness and willingness to help wherever
- Delivered measurable business benefits to clients including increased leads, process efficiency and team productivity
- Managed key projects and optimization initiatives
- Provided strong leadership of change thorough successful and consistent engagement of stakeholders
- Leading in onboarding technology deployment and solutions in line with Fintech developments
Business Process Engineer (Contract Position)
Absa Group
Johannesburg, Gauteng
02.2019 - 08.2022
- Drove operational improvements which resulted in savings and improved profit margins.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Led stakeholder engagements in process of co-creating solutions to business pain paints
- Participated in business process redesign, requirement during the implementation of Salesforce
- Led optimization projects that resulted increased business performance
- Participated in change management activities and was at the forefront of engaging stakeholders
Business Process Improvement Specialist
Independent Contractor to Absa Group
Johannesburg , Gauteng
01.2017 - 12.2018
- Coordinated with varying business areas across organizational levels to determine process ownership and develop standardized documentation of corporate actions, policies and procedures.
- Built advantageous and productive relationships with stakeholders, establishing trust and collaboration with outside organizations.
- Identified, developed and implemented necessary process improvements for key initiatives.
- Supported development, prioritization and execution of performance improvement projects, employing LEAN, Six Sigma and similar methodologies for process improvements.
- Engaged stakeholders successful as part fo the change management process
Business Performance Coach
Xybanetex Consulting (contracted to Absa Group)
Joahnnesburg, Gauteng
01.2016 - 12.2016
- Developed and implemented performance improvement strategies and plans to promote business performance of Financial Advisor practices across the Eastern cape province
- Attained a growth of over 25% in business performance (turnaround) in practices coached
- Oversaw daily operations to ensure high levels of productivity.
- Trained advisors on use of sales funnel, lead processing and client engagement skills to improve hit rate
Senior Project Manager
IHI School of Management
Gaborone, Botswana
12.2010 - 12.2015
- Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Maintained schedules to meet key milestones at every project phase.
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
- Provide leadership to consulting teams
- Conducted sales presentations to potential clients
- Managed client relations to ensure satisfaction with the quality fo consulting work delivered by our teams
Project Manager(Business Transformation)
Government of Botswana
Gaberone, Botswana
01.2008 - 12.2010
- Developed the strategy blueprint and roadmap for transformation
- Led the transformation fo the Botswana Institute of Admin and Commerce to become the Botswana Public Service College
- Undertook global best benchmarking in Singapore and New Zealand
- Established business processes for the new college
- Restructured the institute by designa leaner and more fit for purpose organogram
- Achieved the full transformation in 2 years (the project could not be completed over 5 years previously)
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Resolved problems, improved operations and provided exceptional guidance to a number of project teams
Project Manager (conuslting)
Xyabenetx Consulting
Johannesburg, Gauteng, South Africa
01.2004 - 12.2007
- Resolved problems, improved operations and provided exceptional service.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Exceeded goals through effective task prioritization and great work ethic.
Implementation Consultant
Alexander Proudfoot Consulting
Johannesburg, South Africa
01.1995 - 12.2002
- Reduced process lags and improved productivity by supervising implementation managers.
- Collaborated with internal departments to confirm timely and accurate delivery and implementation of customer orders.
- Assisted account executives with strengthening client relationships through targeted solutions.
- Focused solutions on industry-specific workflow, client base and protocols, tailoring implementations to client needs.
Education
Cambridge Advanced Level -
Thekwane High School
Plumtree, Zimbabwe 01.1982 - 11.1987
Bachelor of Science - Sociology
University of Zimbabwe
Zimbabwe 03.1988 - 11.1990
Masters Certificate - Masters Certificate in Social Research
University of Johannesburg
South Africa 02.2006 - 12.2006
Professional Development Programme - Professional Development Programme
Victoria University of Wellington
New Zealand 04.2009 - 06.2009
Executive Development Programme - Strategic Change Leadership
Michigan State University
USA 02.2014 - 11.2014
Skills
Business Process Workflow
Business Process Design
Business process optimization
Business process improvement
Business process reengineering
Business Process Analysis
Project Management
Change Management
Timeline
Business Process Optimisation Manager
Absa Group
08.2021 - Current
Business Process Engineer (Contract Position)
Absa Group
02.2019 - 08.2022
Business Process Improvement Specialist
Independent Contractor to Absa Group
01.2017 - 12.2018
Business Performance Coach
Xybanetex Consulting (contracted to Absa Group)
01.2016 - 12.2016
Executive Development Programme - Strategic Change Leadership
Michigan State University
02.2014 - 11.2014
Senior Project Manager
IHI School of Management
12.2010 - 12.2015
Professional Development Programme - Professional Development Programme
Victoria University of Wellington
04.2009 - 06.2009
Project Manager(Business Transformation)
Government of Botswana
01.2008 - 12.2010
Masters Certificate - Masters Certificate in Social Research
University of Johannesburg
02.2006 - 12.2006
Project Manager (conuslting)
Xyabenetx Consulting
01.2004 - 12.2007
Implementation Consultant
Alexander Proudfoot Consulting
01.1995 - 12.2002
Bachelor of Science - Sociology
University of Zimbabwe
03.1988 - 11.1990
Cambridge Advanced Level -
Thekwane High School
01.1982 - 11.1987