NTOMBI-ZAMASWAZI NONDUMISO MNQANDI
Durban
Summary
Detail-oriented Receptionist with over five years of experience in a banking environment. Expertise in welcoming visitors, managing calls, scheduling appointments, and utilising Microsoft Office applications. Strong organisational and time management skills ensure accuracy while prioritising tasks. Committed to enhancing customer service and supporting efficient team operations.
Overview
1
1
Language
1
1
Certification
11
11
years of professional experience
Work History
Project Manager
WIZZIT International
Johannesburg
02.2014 - 09.2018
- Developed comprehensive project plans, outlining scopes, timelines, and resources, facilitating smooth execution.
- Coordinated with clients to define project objectives and requirements, ensuring alignment with business goals.
- Facilitated regular team meetings and stakeholder updates, fostering open communication and collaborative problem-solving.
- Cultivated strong relationships with clients, stakeholders, and team members, building a culture of trust and cooperation.
- Directed the resolution of project issues and conflicts, ensuring minimal impact on project progress and outcomes.
- Utilised project management software tools to track progress, assign tasks, and manage timelines efficiently.
- Analysed project outcomes, conducting post-implementation reviews to identify lessons learned and best practices.
Receptionist
WIZZIT Bank
01.2008 - 01.2014
- Greeted and welcomed guests, creating a positive first impression
- Answered and directed calls, ensuring efficient communication within the organisation
- Scheduling and confirming appointments and meetings
- Responding to emails and general enquiries
- Handled customer complaints to ensure satisfaction and enquiries professionally
- Received and sorted mail and courier deliveries, facilitating timely distribution of correspondence
- Ordering and monitoring office supplies
- Reported faults to management team for resolution
Education
Certificate of Higher Education - Higher Certificate in Healthcare Management
Mancosa
Durban, South Africa01-2027
National Senior Certificate - Matric
Sacred Heart Secondary School
Verulam, South Africa01-1999
Skills
- Project management
- Stakeholder management
- Stakeholder engagement
- Risk assessment
- Time management
- Organisational skills
- Attention to detail
- Client relations
- Customer service
- Team leadership
- Verbal communication
Certification
- ITIL CERTIFICATE
- RE 5 (Regulatory Examination 5)
Custom
Dirk Bruynse, WIZZIT International, 083 209 1484
Languages
English
Advanced
C1
Timeline
Project Manager
WIZZIT International
02.2014 - 09.2018
Receptionist
WIZZIT Bank
01.2008 - 01.2014
Certificate of Higher Education - Higher Certificate in Healthcare Management
Mancosa
National Senior Certificate - Matric
Sacred Heart Secondary School