LIVE MAXINYANE

-Perform account reconciliations.

-Effective query handling and reporting.

-Rotation between sections within debtors.

-Attend meetings, workshops and training as required.

-Perform telephonic collections.

-Assisting with ad hoc functions when required.

-Escalating with ad hoc functions when required.

-Escalating of non- conformance to next level of authority.

-Ensuring completion of 360 cycles.

-Completion of daily work reports.

-Processing of account transactions.

-Handling and processing of correspondence (internal & External)

-Telephonic communication with customers (Internal & External)

- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.

- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.

- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.

- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

- Responded to customer requests for products, services, and company information.