LITHALETHU GOBODO
Summary
Dedicated Customer Service professional with a Psychology and Archives & Records Management academic background and knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
12
12
years of professional experience
21
21
years of post-secondary education
Work History
CUSTOMER SERVICE REP
CallZilla BPO
10.2022 - Current
- As a remote customer service representative my main role is handling all customer queries and communication via phone, email and live chat according to organizational guidelines and values
- This role has afforded me the opportunity to not only work with colleagues from across the globe, it has also acclimatized me to international corporate standards
- I truly enjoy the flexibility of working independently while also having a supportive team to work with and guide me
- The remote nature of this role as well as the time difference have also helped greatly enhance my time management and professionalism
RECEPTIONIST ADMINISTRATOR
VT Radue Optometrists
01.2018 - 08.2022
- As a receptionist my duties include all frontline tasks such as answering phones, booking appointments, communication with medical aids regarding benefits and claims as well as attending to patient's queries
- I am also responsible for all administrative tasks, pre-screening of patients and daily banking reconciliation
CUSTOMER SERVICE AGENT
Diversit-E Smart Trade
07.2016 - 11.2016
- As a customer service agent my duties included handling telephonic queries from customers as well as following up on sales leads and booking consultations for agents and clients also ensuring that all the relevant information is ready for agents
JUNIOR RENTALS COORDINATOR
Team Waterfront Properties
02.2015 - 05.2016
- As a junior rental coordinator my duties included, but were not limited to discussing housing needs with clients looking to rent a home, communicating with all parties with regard to all contractual obligations, assisting the rental teams with administration tasks and ensuring that all documents are handled professionally for future use
DATA CAPTURER
Appen Online
04.2013 - 12.2014
- As a data capturer my duties included sorting through incoming data and sorting, changing or discarding where necessary
- It was also my duty to ensure that all data that I processed was handled properly and cataloged in a way which is easy to use and find for future reference by others
Education
BACHELOR OF ARTS - COUNSELING PSYCHOLOGY
UNISA
04-2026
Higher Certificate - Archives & Records Management
UNISA
04.2001 -
Skills
Self-starter
Team player
Attention to detail
Adaptability and flexibility
Problem-solving
Customer service
Active listening
Timeline
CUSTOMER SERVICE REP
CallZilla BPO
10.2022 - Current
RECEPTIONIST ADMINISTRATOR
VT Radue Optometrists
01.2018 - 08.2022
CUSTOMER SERVICE AGENT
Diversit-E Smart Trade
07.2016 - 11.2016
JUNIOR RENTALS COORDINATOR
Team Waterfront Properties
02.2015 - 05.2016
DATA CAPTURER
Appen Online
04.2013 - 12.2014
Higher Certificate - Archives & Records Management
UNISA
04.2001 -
BACHELOR OF ARTS - COUNSELING PSYCHOLOGY
UNISA
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