Litha Vuyo Madama

IT Technician

pretoria

Summary

Information Technology professional prepared for this role. Skilled in network troubleshooting, hardware installation, and software maintenance. Strong focus on team collaboration and achieving results. Reliable and adaptable with keen ability to manage changing needs.

Overview

years of professional experience

Work History

I.T Technician (secondment)

Rural development and land reform (OCRD)

06.2026 - Current

Install, update and configure end user devices including support applications
Investigate, resolve, or escalate and monitor logged calls
Document and update end-user device inventory and support tickets
Assist end-users with LAN connectivity
Configuration of LAN (including switches, VLANs, or IP settings as required)
Report on availability and performance of network
Install and configure OS & MS applications
Assist with configuring MS Office (e.g., Outlook, Teams, and other business applications)
Perform software updates (Patch Management)
Reset passwords and unlock user accounts
Manage user permissions and group memberships
Check that users are registered on the domain
Check Antivirus is installed, updated, and running
Remove all unauthorized applications and software

I.T Technician(secondment)

Rural development and land reform (deeds Qonce)

04.2026 - 05.2026

Provide support to deeds registration system (DRS)
Email support& monitor LAN networks
Provide technical; support on mobile
Install all networks, hardware & software.
Install updates & support business applications
Investigate, resolve or escalate and monitor logged Calls Monitor availability & performance of network.
Monitor server room environment & take remedial action. Monitor compliance with server room maintenance contract deliverables, monitor access to sever room, check users are registered on domain, check antivirus is installed, updated & running, remove all unauthorized applications & software, create & maintain an IT asset register or database

I.T Technician

Rural development and land reform (deeds CPT)

01.2019 - 12.2022

Provide support to deeds registration system (DRS)
Email support& monitor LAN networks
Provide technical; support on mobile
Install all networks, hardware & software.
Install updates & support business applications
Investigate, resolve or escalate and monitor logged Calls Monitor availability & performance of network.
Monitor server room environment & take remedial action. Monitor compliance with server room maintenance contract deliverables, monitor access toserver room, check users are registered on domain, check antivirus is installed, updated & running, remove all unauthorized applications & software, create & maintain an IT asset register or database

Education

Diploma - Information Technology

Damelin College

01.2019

Grade 12 (Matric) - IsiXhosa, English, Mathematics, Physical Science, Life Science, Life Orientation

D R Mandela high school

01.2010

Skills

Institution: Bridge for Hope

Course Completed: Computer Literacy

Year Completed: March 2012 till May 2012