Litha Lugwali
Sandton
Summary
Skilled Waiter adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work. Analytical call centre specialist with experience in high-volume and fast-paced environments. Demonstrates strong system navigation and resolution rates. Well-versed in complaint handling and complex customer requests.
Overview
3
3
years of professional experience
2
2
Certifications
Work History
Bartender/ Waiter
Pepa Events Staffing
Cape Town, ZA
02.2023 - 08.2023
- Contributed innovative ideas for seasonal cocktail menus that attracted new clientele while retaining regulars.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
- Demonstrated knowledge of diverse menu offerings, guiding guests towards optimal meal choices based on preferences or dietary requirements.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
Call Centre Agent
WNS
02.2023 - 08.2023
- Topping up UK customer meters,
- Resolving any queries they have,
- Set up appointments with Engineers if need be,
- Answering incoming calls, Making outbound calls,
- Identifying Customer needs, Resolving Customer Issues, and Processing orders and payments.
Waiter
Spur Steak Ranches
Cape Town
09.2023 - 02.2024
- Regularly checked on tables, catering to requests and actioning feedback for maximum guest satisfaction.
- Conducted stock counts of drink, ingredients and other restaurant supplies, promptly ordering low stock items.
- Communicated daily promotions, side dishes and deals to increase customer orders and maximise sales.
- Examined tables before service, ensuring tables held sufficient supplies of condiments, menus, salt and pepper.
- Delivered exceptional, friendly and fast service to process high volume of food and drink orders at peak times.
Coordinator
Guidepost
03.2022 - 11.2022
- Ensure that you contact and welcome the required number of patients onto the program per day/week/month in order to achieve your targets, Ensure that you contact all the leads you are required each day in order to achieve lead coverage targets as set by the business from time to time, Ensure that you achieve excellent conversion of those leads to welcomes by achieving the lead to welcome targets as set by the business from time to time, Ensure that of the patients you welcome, an excellent ratio of those patients arrive at IDC and that targets as set by the business from time to time are achieved, Ensure that a patient who is booked for an IDC, attends their IDC within a reasonable amount of time after their welcome and that you achieve the targets as set by the business from time to time, Ensure that you achieve the minimum required quality scores, Follow all procedures, scripts and instructions of the business in the completion of your work, Capture and complete quality notes in the system and communicate effectively and fully with coaches and other stakeholders in the business, Attend quality review sessions, understand your requirements of and strive for continuous improvements, Take note of, act on, and improve on any complaints and/or CAPAs, Complete all training as required, Ensure that you manage yourself towards the achievement of your daily goals and targets, Ensure effective communication with your team and manager, Attend all meetings and training sessions on time and as required
Data Capture
Wits RHI
03.2021 - 01.2022
- Travels to field sites to collect and record data and/or samples as appropriate to the study's specific objectives, As appropriate to the specified position, codes and verifies data in accordance with specified research protocol and coding procedures, and enters data into a computer database and/or spreadsheet application for subsequent analysis, Develops or assists in developing interview schedules; contacts potential subjects to introduce and explain study objectives and protocol, and arranges interviews, either in person or by telephone, Identifies and compiles lists of potential research subjects in accordance with study objectives and parameters, as appropriate to the individual position, Conducts and records face-to-face and/or telephone interviews with subjects, in accordance with predetermined interview protocol, data collection procedures, and documentation standards, Reviews and edits data to ensure completeness and accuracy of information; follows up with subjects to resolve problems or clarify data collected, May set up, calibrate, and maintain laboratory and/or field research equipment, as specified by the requirements of the study, May lead or guide the work of student employees, Performs miscellaneous job-related duties as assigned
Education
Diploma - Sports Management
Nelson Mandela University
Port ElisabethMatric -
Phoenix College
Johannesburg, GPSkills
Athletic
Ability to maintain quality, safety, and/or infection control standards
Knowledge of planning and scheduling techniques
Skill in identifying and recruiting research subjects
Interviewing and data collection skills
Ability to understand and apply specified field and/or laboratory research procedures and protocols
Skill in the use of computer spreadsheets and database applications in the compilation of research data
Highly responsible and reliable
Customer Service
Table service
Certification
Best Athlete of the Year- Madibaz AC 2022
References
Spur | Ms Faneleka Swartbooi| Floor Supervisor | 081 856 1739
PepaEventsStaffing |Ms Lee | 27 68 542 2700
Wits RHI | Siyanda Tenza | Associate Researcher | 0647537439
Timeline
Waiter
Spur Steak Ranches
09.2023 - 02.2024
Bartender/ Waiter
Pepa Events Staffing
02.2023 - 08.2023
Call Centre Agent
WNS
02.2023 - 08.2023
Coordinator
Guidepost
03.2022 - 11.2022
Data Capture
Wits RHI
03.2021 - 01.2022
Diploma - Sports Management
Nelson Mandela University
Matric -
Phoenix College