Lise Du Preez
Home Baker
Postmasburg
Summary
Hardworking, trustworthy and focused. Punctual. Enjoy working with people. Offering several years of administrative support and customer service. Problem-solving.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Silver Fox Pub And Grill And Pmg Butchery
Postmasburg
01.2009 - 05.2015
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Developed strong working relationships with staff, fostering positive work environment.
- Increased sales through effective strategies and targeted promotions.
- Maintain clean, safe environment to enhance customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Implemented staff training that improved service.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout establishment.
- Maintained detailed records of all transactions, ensuring accuracy in accounting reports required for tax purposes or audits.
- Analyzed sales data to identify trends and opportunities for menu expansion or modification based on customer preferences.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Increased customer satisfaction by addressing and resolving concerns in timely manner
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Assisted in recruitment, hiring, and onboarding process for new employees to build skilled workforce committed to excellence in service delivery.
- Managed financial aspects of business, including budgeting, forecasting, and cost control for optimal profitability.
- Handled cash accurately and prepared deposits.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Resolved problems promptly to elevate customer approval.
- Mentored and motivated team members to achieve challenging business goals.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Motivated, trained, and disciplined employees.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
Guest House Assistant Manager
Casa Caballero
Postmasburg
03.2006 - 10.2009
- Coordinated maintenance tasks for timely repairs and minimal disruption to guests'' stay.
- Trained staff members on best practices in customer service, resulting in improved guest feedback scores.
- Maintained high levels of cleanliness and hygiene throughout property, adhering to industry standards.
- Conducted regular performance evaluations for staff members, promoting professional growth and development within team.
- Fostered inclusive work environment that encouraged teamwork among staff members, contributing to higher morale and improved guest services.
- Ensured compliance with local regulations and safety requirements for secure environment for guests and staff alike.
- Optimized room allocations, maximizing occupancy rate and overall revenue generation potential.
- Managed daily operations for smooth-running guest house, ensuring exceptional guest experiences.
- Coordinated with staff to regularly clean buffet areas and refill hot and cold items quickly.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Booked groups for weddings,, conferences, and other events, providing best available room rates.
- Provided exceptional service and assistance to guests upon check-in.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Oversaw day-to-day operations of 21 rooms with staff of 4 employees and kitchen/restaurant of 5 employees.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Fostered safe lodging environment with reliable and effective security services.
- Resolved guest complaints promptly, maintaining positive relationships and fostering repeat business opportunities.
Receptionist
Postmasburg Hotel
Postmasburg
10.2008 - 01.2009
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Problem-solving.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Played instrumental role in maintaining clean work environment by coordinating office maintenance and cleaning schedules.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Facilitated clear communication between staff members by distributing memos and announcements in timely manner.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Maintained well-organized reception area with updated materials, contributing to welcoming environment for visitors.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone.
- Maintained confidentiality of information regarding clients and company.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Kept reception area clean and neat to give visitors positive first impression.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Handled assignments independently with good judgement and critical thinking skills.
Education
No Degree - Law
Blink Klip High School
Postmasburg 04.2001 -
Skills
Employee Scheduling
undefinedDrawing, Horse riding, Camping, Fishing
I enjoy drawing animals and have a great love for them. Horses are intelligent animals, it's like they can read your emotions and always make me feel better when I'm around them.
Camping not only brings you closer to nature. It teaches you to appreciate the little things in life and teamwork. You can get time to relax and clear your head or spend time with your family without the hustle and bustle of life.
My favorite fish to catch is bass and there are several reasons. It is not just relaxing or just another way to connect with nature and enjoy the outdoors. It also provides a sense of challenge and achievement. It teaches you to be patient and skill to be successful. It is exciting and the satisfaction of a successful catch.
Timeline
Assistant Manager
Silver Fox Pub And Grill And Pmg Butchery
01.2009 - 05.2015
Receptionist
Postmasburg Hotel
10.2008 - 01.2009
Guest House Assistant Manager
Casa Caballero
03.2006 - 10.2009
No Degree - Law
Blink Klip High School
04.2001 -
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