Lisa Van Wyk
Branch Manager
Summary
Experienced branch Manager with over 10 years of experience in retail. Excellent reputation for resolving problems and improving customer satisfaction. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Branch Manager
OK Furniture
Mpumalanga
07.2016 - Current
- Assessed employee performance and developed improvement plans.
- Consulted customers to boost product sales and services.
- Maintained friendly and professional customer interactions.
- Generated financial and operational reports to assist management with business strategy.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
- Engaged employees in business processes with positive motivational techniques.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
Administrative Clerk
OK Furniture
Nigel
03.2012 - 06.2016
- Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
- Controlled inventory stock levels, reordering as necessary within budget.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Enforced company policies and procedures.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Input data and processed system change to generate accurate reports.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Updated pricing, signage and displays to deliver accurate product information.
- Sorted, opened and routed mail and deliveries to meet business requirements.
- Entered data into system and updated customer contacts with information to keep records current.
Education
Matric Certificate (NSC) -
Alra Park Secondary School
01.2006 - 12.2009
Certificate - Banks in Action
Junior Achievement South Africa
12.2011 - 12.2011
Data Entry- Introduction Course -
EduCourse South Africa
Online 01.2023 - 01.2023
Skills
Human resources knowledge
Sales professional
Cash handling expertise
Relationship building and management
Proficient in MS Office
Product training
Collections
Banking
Staff Management
Staff Training
Revenue Generation
Strong team-builder
Customer service awareness
Verbal/written communication
Goals and performance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Data Entry- Introduction Course -
EduCourse South Africa
01.2023 - 01.2023
Branch Manager
OK Furniture
07.2016 - Current
Administrative Clerk
OK Furniture
03.2012 - 06.2016
Certificate - Banks in Action
Junior Achievement South Africa
12.2011 - 12.2011
Matric Certificate (NSC) -
Alra Park Secondary School
01.2006 - 12.2009