LISA NG'AMBI
Kitwe
Summary
Experienced Service Planner and Logistics Professional with over seven years of experience in optimizing supply chain operations within the mining and manufacturing sectors. Skilled in strategic planning, supplier negotiation, and inventory management. Award-winning leader recognized for improving logistics workflows and driving cost efficiencies. Committed to delivering exceptional service and operational success
Overview
8
8
years of professional experience
Work History
Logistics, Supply & Procurement Supervisor
Atlas Copco Zambia
11.2021 - Current
- Successfully managed procurement operations under Atlas Copco intercompany terms, ensuring full compliance and efficiency.
- Maintained optimal stock levels through proactive inventory planning and real-time monitoring.
- Conducted regular cycle counts with zero discrepancies recorded, demonstrating exceptional accuracy and control.
- Oversaw the efficient movement, storage, and handling of goods across the supply chain.
- Coordinated transportation and delivery schedules to ensure timely, cost-effective logistics.
- Ensured full compliance with logistics regulations, company policies, and industry standards.
- Managed the end-to-end supply chain process, from sourcing to final delivery.
- Built and maintained strong relationships with suppliers, manufacturers, and distributors.
- Forecasted demand accurately to align procurement with operational needs.
- Negotiated favorable terms with suppliers, achieving cost savings while maintaining product quality.
- Monitored supplier performance, and implemented corrective actions when necessary.
- Developed and implemented strategies to optimize procurement and logistics operations.
- Utilized data analysis to identify inefficiencies and drive continuous improvement.
- Created and maintained standard operating procedures (SOPs) for procurement and logistics functions.
- Supervised and trained procurement and logistics staff, fostering a high-performance team culture.
- Conducted regular performance evaluations, and provided constructive feedback to team members.
- Maintained accurate and up-to-date records of all procurement and logistics activities.
- Prepared and presented regular reports on supply chain performance to senior management.
- Ensured all procurement documentation complied with internal policies and external regulations.
Service Planner / Pricing Specialist
Atlas Copco Zambia
11.2021 - 06.2024
- Achieved positive service variance and financial recovery through strategic planning, accurate job allocation, and efficient resource utilization.
- Ensured optimal technician productivity by allocating jobs in MAM2 based on the COPS planning dashboard, aligning with service schedules.
- Successfully planned and executed all workshop rebuilds, ensuring accurate technician time booking and timely invoicing.
- Maintained high customer satisfaction by coordinating with the Service Manager to meet rebuild deadlines and proactively communicating with clients.
- Ensured audit readiness by attaching all required documentation to service jobs and maintaining a well-organized, traceable filing system.
- Streamlined service planning by booking all service orders in advance and managing contract-based services to ensure timely invoicing.
- Delivered rapid customer response by generating and sending service quotes within 4 hours of receiving draft estimates.
- Maintained financial accuracy by closing and invoicing jobs based on signed MAM2 service reports and reconciling cost of goods sold with finance.
- Managed and updated labor codes monthly, ensuring alignment with current exchange rates and accurate cost tracking.
- Introduced and onboarded new service engineers in the system, allocating hours to ensure each technician met their monthly chargeable targets.
- Collaborated with the logistics coordinator to ensure timely booking of SRM and index orders, supporting seamless service delivery.
- Accurately calculated APP pricing files using the ARP model for every company-wide price change.
- Monitored and analyzed monthly service variance and operations, using insights to drive continuous improvement and cost control.
Stores and Planning Officer
Dangote Cement Zambia
Ndola
01.2021 - 10.2021
- Successfully oversaw the efficient storage and movement of goods, ensuring smooth warehouse operations and minimal handling delays.
- Maintained 100% inventory accuracy through regular stock audits and meticulous record-keeping.
- Developed and implemented robust inventory planning strategies, resulting in improved stock availability and reduced overstocking.
- Coordinated seamlessly with procurement and logistics teams to ensure timely stock replenishment and uninterrupted supply chain flow.
- Processed incoming and outgoing orders with a high degree of accuracy and efficiency, minimizing errors and delays.
- Built strong relationships with suppliers to ensure on-time delivery of goods and materials.
- Analyzed inventory data to identify usage trends, optimize stock levels, and uncover areas for operational improvement.
- Supervised and trained warehouse staff, fostering a skilled and efficient team capable of meeting performance targets.
Logistics Officer
Dangote Cement Zambia
Ndola
08.2018 - 01.2021
- Consistently performed daily material reconciliations, ensuring accurate tracking and accountability of all inventory movements.
- Effectively monitored and coordinated the supply chain for raw materials, maintaining uninterrupted production flow and minimizing delays.
- Prepared and reconciled dispatch reports with the packing plant, ensuring alignment between production output and logistics documentation.
- Ensured full compliance with health, safety, and environmental regulations on-site, contributing to a safe and legally compliant working environment.
Accounts Receivable Intern
Dangote Cement Zambia
Ndola
11.2017 - 07.2018
- Efficiently managed and processed all incoming payments, ensuring timely and accurate financial transactions.
- Prepared and issued client invoices with precision, contributing to consistent cash flow and client satisfaction.
- Reconciled the accounts receivable ledger, ensuring all payments were accurately recorded and discrepancies promptly resolved.
- Maintained strong client relationships by proactively resolving billing issues, enhancing trust and reducing payment delays.
- Generated detailed financial statements and accounts receivable reports, providing clear insights into outstanding balances and payment trends.
Education
MBA - General
The Copperbelt University
Kitwe10-2025
BA - Economics
The Zambia Catholic University
01.2017
Certificate of Training - IT
The Info-net Systems
01.2012
Skills
- Cross-Functional Leadership
- Data Analysis
- Supplier Negotiation
- Strategic Planning
- Inventory Management
References
Available upon request.
Awards
- COURAGEOUS PENGUIN AWARD, 2024
- PLANNER OF THE YEAR FOR AFRICA AND THE MIDDLE EAST, 2023
Leadership Experience
Boest Champion - Oversee and ensure operational excellence across the organization by making sure employees achieve their key performance indicators (KPIs).
Languages
English
First Language
Accomplishments
Streamlined logistics operations by coordinating effective transportation and delivery schedules, ensuring timely and cost-conscious logistics.
Utilized data analysis to identify inefficiencies in procurement processes, driving continuous improvements and cost reductions.
Developed and maintained standard operating procedures (SOPs) for logistics functions, enhancing operational consistency and compliance.
Trained and supervised procurement staff, fostering a high-performance team culture and improving overall team productivity.
Achieved positive financial recovery by accurately allocating resources and ensuring efficient service delivery.
Certification
Certificate from Zambia institute of purchasing and supply (Member )
Work Preference
Work Type
Full TimeContract WorkImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsPaid sick leaveStock Options / Equity / Profit SharingInterests
Music
Tennis
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- Zambia institue of purchasing and supply
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Software
SAP
Timeline
Logistics, Supply & Procurement Supervisor
Atlas Copco Zambia
11.2021 - Current
Service Planner / Pricing Specialist
Atlas Copco Zambia
11.2021 - 06.2024
Stores and Planning Officer
Dangote Cement Zambia
01.2021 - 10.2021
Logistics Officer
Dangote Cement Zambia
08.2018 - 01.2021
Accounts Receivable Intern
Dangote Cement Zambia
11.2017 - 07.2018
MBA - General
The Copperbelt University
BA - Economics
The Zambia Catholic University
Certificate of Training - IT
The Info-net Systems
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