Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful organizational setting. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
-Data processing and capturing
-Providing excellent customer service as first contact between business and customer
-Schedule and manage bookings
-Daily cash up
-Marketing and advertising of salon services and promotions
-Assist team to increase monthly retail targets
-Hosting weekly team meetings and taking minutes
-Responsible for month end reports
-Managing staff activities
-Retail stock taking
Front Office Support