LISA NDAZARWE

-Prepare mission orders for expats and business missions to HQ.
-Flight booking, transportation to and from the airport.
-Prepare site visits, book accommodation, and organize access forms.

-Manage the expense claims known as BEC and MEC forms (Business and Mission expense claims) and initiation to follow up with finance department.

-Arrangements for new entrees which includes; badge acquisition, seat allocation, IT tools of trade and IGG
request.
-Follow up on office queries, liaise with general services, make requisitions for office stationery.

-Comply and follow HSE instructions as floor warden.
-Follow up on timesheet completion for
everyone directly under my line manager.

-Liaise with the HR expatriate team in regards to the rotational schedules of all departments, monitor and record flight prices.

• Receiving, acknowledging and bar-coding TIN applications of both individual and Non- individual to ensure timely submission of TIN numbers to new taxpayers
• Educate and interpret tax law to tax payers
• This includes guiding them on URA processes, systems and platforms
• Generating payment registrations for income tax, presumptive tax, Pay as you earn, advance income tax for motor vehicle, rental income tax, Value added Tax etc
• And other Non-tax revenue
• Review tax payer profiles to ensure that they declared the right sources of income and are paying the taxes they ought to be paying
• Support the preparation of periodical reports which has helped management understand what taxpayers want and also helped management find ways on how we can improve taxpayer education and enhance taxpayer compliance
• Attending to over 100 clients a day, handling incoming calls / walk ins offering solutions to customer complaints/queries while maintaining set department quantitative and qualitative standards
• Use appropriate problem solving skills to handle unsatisfied customers
• Continuously identify areas of work process improvements and share with the team and management

• Prepared and maintained important financial documents
• Prepared tax returns and ensured that taxes were paid properly and on time
• Analyzed client portfolios and was able to identify the lower performing accounts and shared solutions to management to increase client revenue
• Built client relationships by ensuring they supported by relevant teams depending on clients needs