Lisa Nair
Operations Specialist
Johannesburg
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
14
14
years of professional experience
Work History
Operations Specialist
Rand Merchant Bank
Sandton, South Africa
01.2023 - Current
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Provided training for new hires, fostering a supportive learning environment conducive to success in their roles.
- Analyzed data to identify trends and make informed decisions, driving continuous improvement in operations.
- Collaborated across departments to identify opportunities for process improvements and increased efficiency.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Implemented necessary changes in response to shifting business needs, maintaining a proactive approach to problemsolving.
- Enhanced team productivity with effective communication strategies and regular performance reviews.
- Continuously sought opportunities for professional development in order to remain knowledgeable about industry best practices.
- Utilized advanced analytical skills in order to resolve complex operational issues effectively.
- Promoted a culture of accountability within the department by setting clear expectations for performance and holding team members responsible for achieving results.
Global Stock Manager / Salesforce Administrator
VATIT
Gauteng
10.2021 - 01.2023
- Stock Ingress and Testing
Team Leader Foreign Vat Reclaim & Compliance
VATIT
10.2019 - 10.2021
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
Foreign Vat Reclaim & Compliance Associate
VATIT
09.2018 - 10.2019
- Streamlined regulatory reporting processes for increased efficiency and accuracy in submissions.
Senior Consultant
NEDBANK
06.2011 - 09.2018
- Built strong relationships with clients through consistent communication and proactive problem-solving efforts.
- Exceeded customer requirements with accurate and deliverable solutions.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Education
Bachelor of Arts - Human Resources Management
UNISA
Johannesburg, South Africa 04.2001 -
Bachelor of Arts - Theology
Faith Bible College
Gauteng 04.2001 -
No Degree - RE1 And RE5
Moonstone Business School of Excellence
Gauteng 04.2001 -
Bachelor of Arts - FIRST AID
SA Emergence Care
Gauteng 04.2001 -
UNISA
GautengSkills
Operations coordination
Operational efficiency
Human relations
Planning and coordination
Cross-functional communication
Experience in leadership
Teamwork and collaboration
Adaptability and flexibility
Multitasking
Problem-solving abilities
Leadership Experience
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Communication Skills
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Timeline
Operations Specialist
Rand Merchant Bank
01.2023 - Current
Global Stock Manager / Salesforce Administrator
VATIT
10.2021 - 01.2023
Team Leader Foreign Vat Reclaim & Compliance
VATIT
10.2019 - 10.2021
Foreign Vat Reclaim & Compliance Associate
VATIT
09.2018 - 10.2019
Senior Consultant
NEDBANK
06.2011 - 09.2018
Bachelor of Arts - Human Resources Management
UNISA
04.2001 -
Bachelor of Arts - Theology
Faith Bible College
04.2001 -
No Degree - RE1 And RE5
Moonstone Business School of Excellence
04.2001 -
Bachelor of Arts - FIRST AID
SA Emergence Care
04.2001 -
UNISA