Summary
Overview
Work History
Education
Skills
Leadership Experience
Communication Skills
Timeline
Generic
Lisa Nair

Lisa Nair

Operations Specialist
Johannesburg

Summary


Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.

Overview

14
14
years of professional experience

Work History

Operations Specialist

Rand Merchant Bank
01.2023 - Current
  • Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
  • Provided training for new hires, fostering a supportive learning environment conducive to success in their roles.
  • Analyzed data to identify trends and make informed decisions, driving continuous improvement in operations.
  • Collaborated across departments to identify opportunities for process improvements and increased efficiency.
  • Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
  • Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
  • Implemented necessary changes in response to shifting business needs, maintaining a proactive approach to problemsolving.
  • Enhanced team productivity with effective communication strategies and regular performance reviews.
  • Continuously sought opportunities for professional development in order to remain knowledgeable about industry best practices.
  • Utilized advanced analytical skills in order to resolve complex operational issues effectively.
  • Promoted a culture of accountability within the department by setting clear expectations for performance and holding team members responsible for achieving results.

Global Stock Manager / Salesforce Administrator

VATIT
10.2021 - 01.2023
  • Stock Ingress and Testing

Team Leader Foreign Vat Reclaim & Compliance

VATIT
10.2019 - 10.2021
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
  • Coordinated resources effectively to meet project deadlines and achieve desired results.
  • Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.

Foreign Vat Reclaim & Compliance Associate

VATIT
09.2018 - 10.2019
  • Streamlined regulatory reporting processes for increased efficiency and accuracy in submissions.

Senior Consultant

NEDBANK
06.2011 - 09.2018
  • Built strong relationships with clients through consistent communication and proactive problem-solving efforts.
  • Exceeded customer requirements with accurate and deliverable solutions.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Education

Bachelor of Arts - Human Resources Management

UNISA
Johannesburg, South Africa
04.2001 -

Bachelor of Arts - Theology

Faith Bible College
Gauteng
04.2001 -

No Degree - RE1 And RE5

Moonstone Business School of Excellence
Gauteng
04.2001 -

Bachelor of Arts - FIRST AID

SA Emergence Care
Gauteng
04.2001 -

UNISA
Gauteng

Skills

Operations coordination

Leadership Experience

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Communication Skills

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Timeline

Operations Specialist

Rand Merchant Bank
01.2023 - Current

Global Stock Manager / Salesforce Administrator

VATIT
10.2021 - 01.2023

Team Leader Foreign Vat Reclaim & Compliance

VATIT
10.2019 - 10.2021

Foreign Vat Reclaim & Compliance Associate

VATIT
09.2018 - 10.2019

Senior Consultant

NEDBANK
06.2011 - 09.2018

Bachelor of Arts - Human Resources Management

UNISA
04.2001 -

Bachelor of Arts - Theology

Faith Bible College
04.2001 -

No Degree - RE1 And RE5

Moonstone Business School of Excellence
04.2001 -

Bachelor of Arts - FIRST AID

SA Emergence Care
04.2001 -

UNISA

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Lisa NairOperations Specialist