Lisa Motsepe
Summary
Organized Customer relationship representative with experience completing projects by leveraging top-notch prioritization and multitasking skills. Resourceful and collaborative with extensive knowledge of maintaining customer relationships, keeping detailed records and promoting excellence in customer interactions. Dedicated customer relations professional, successful at transforming unhappy individuals into long-term customers by leveraging industry knowledge and exceptional service skills. Bringing top-notch sales, operational and leadership abilities along with strong computer skills and regulatory understanding. Centered on building customer satisfaction and loyalty with high-quality support. Personable Customer Relations leader driven to exceed customer expectations while promoting adherence to company standards and guidelines. Proven history of fostering quick and successful problem resolution, improving customer satisfaction ratings. Demonstrated success in utilizing current technologies to broaden access between customer and organization and improve response time. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Customer Relationship Officer
Peppadew International
Bryanston
07.2023 - 12.2023
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Assisted with conflict resolution during partnership negotiations and acquisitions.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Produced and implemented customer satisfaction guarantee program which directly resulted in customers promoting through word of mouth and their social media platforms.
- Communicated with customers to assess and address individual needs, providing timely and quality support social media, email and telephonic systems.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Educated customers about where to find the products and the different range options.
- Liaised between customers and organization with particular focus on working with sales department.
- Created customer support strategies to increase customer retention.
- Logged call information and solutions provided into internal database.
- Managed customer relations on ongoing basis to maximize customer retention.
- Developed and implemented standards for staff to provide consistent service to customers.
- Made customers aware of current and new programs and services.
- Worked with clients to address and respond to client and partnership management issues.
- Managed department call volume of all calls per day and coordinated department schedules to maximize coverage during peak hours.
- Maintained statistical database of customers using Excel for types of customer complaints, resolutions offered by organization and satisfaction rating by customer.
Receptionist Administrator
Babor Institute And Day Spa
Lonehill
02.2013 - 06.2015
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Handled complaints and questions, and re-directed calls to other team members.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Performed cash, card and check transactions to complete customer purchases.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Used POS system to enter orders, process payments and issue receipts.
- Handled cash with high accuracy and took care to check bills for fraud.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Education
High School Diploma -
Bishop Bavin St. Georges
Bedfordview, Johannesburg 01.2000 - 12.2009
High School Diploma -
Loreto Convent
Pretoria, Gauteng 01.1998 - 12.1999
High School Diploma -
Dominican Convent School
Jeppestown 01.1997 - 12.1998
Skills
Customer Relations
Complaint resolution
POS systems expert
Administrative support
Money handling abilities
Recordkeeping strengths
Professional telephone demeanor
Creative problem solving
Multi-line phone talent
CRM
Key stakeholder relationship building
Visitor access management
Document retrieval
Appointment scheduling
Database administration
Business administration
Bookkeeping
Staff Management
Credit and collections
Expense tracking
Report writing
Inter-office communications
Supply ordering
Database maintenance
Organization
Keyboarding skills
Digital File Management
Cross-functional communication
Business correspondence
Office administration
Account reconciliations knowledge
Customer Response
Clerical Support
Budgeting
Point of sale operation
Money handling
Currency counting
Additional Information
I Have two dependants
Son- 11 years old
Daughter- 5 years Old
Timeline
Customer Relationship Officer
Peppadew International
07.2023 - 12.2023
Receptionist Administrator
Babor Institute And Day Spa
02.2013 - 06.2015
High School Diploma -
Bishop Bavin St. Georges
01.2000 - 12.2009
High School Diploma -
Loreto Convent
01.1998 - 12.1999
High School Diploma -
Dominican Convent School
01.1997 - 12.1998