Lisa Mkatshane
Midrand
Summary
Dynamic professional with a strong work ethic and proven client relationship building skills, honed at COMMED. Recognized for enhancing customer satisfaction through effective communication and problem resolution. Adept at time management and organizational skills, consistently delivering exceptional service and fostering positive client interactions.
Overview
5
5
years of professional experience
Work History
General Worker
Revlon South Africa
03.2023 - 05.2025
- Promoted a positive company image by consistently delivering excellent customer experiences that led to repeat business.
- Maintained a clean and organized workspace, ensuring a safe and efficient work environment.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked closely with supervisors to identify areas of improvement in daily operations, resulting in more efficient workflows.
- Received positive feedback from supervisors for consistent high performance in job duties.
Administration Clerk
Sunshine Primary School
08.2019 - 08.2020
- Mentored new employees for seamless integration into the team and faster acclimatization to company culture.
- Enhanced team productivity by streamlining processes and improving communication channels.
- Collaborated with team members on projects, leading to successful completion within deadlines.
- Exceeded performance targets in key metrics, earning recognition from management for outstanding contributions to the team''s success.
- Ensured compliance with company policies and industry regulations through meticulous attention to detail in all aspects of work.
- Reduced waste by implementing effective cost-saving measures throughout the workplace.
- Facilitated smooth handover between shifts through clear communication and documentation practices, ensuring continuity of operations without disruptions.
- Prepared products following restaurant, health, and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions.
- Assisted other team members to achieve goals.
- Prepared meeting materials and took clear notes to distribute to stakeholders.
- Scheduled appointments and managed calendars for staff members.
- Improved customer satisfaction rates with prompt responses to inquiries and effective resolution of issues.
- Typed, formatted and edited professional correspondence.
- Managed incoming correspondence, prioritizing items requiring immediate attention from executives or other team members.
- Handled incoming phone calls and answered questions from callers.
Client Support Worker
Community Medical Aid Scheme
02.2015 - 02.2017
- Contributed to the growth of the company by identifying opportunities for improvement and suggesting innovative solutions.
- Improved client satisfaction by addressing and resolving concerns with a professional, empathetic approach.
- Maintained accurate records of client interactions, enabling better tracking of issues and resolution times.
- Ensured timely responses to client inquiries, prioritizing urgent requests for faster resolution times.
- Supported continuous improvement initiatives by providing constructive feedback during regular performance evaluations.
- Educated clients on product features and benefits, helping them make informed decisions based on their specific requirements.
- Assisted in the development of client support strategies for optimal service delivery.
- Promoted a positive work environment through active listening, empathy, and open communication with colleagues.
- Established trust with clients by maintaining confidentiality and ensuring data privacy.
- Developed strong relationships with clients through consistent follow-ups on outstanding issues or concerns.
- Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
Education
No Degree - Course in The Introduction To Human Resource Manag
Skills
Client relationship building
Strong work ethic
Interpersonal and written communication
Client service excellence
Customer-facing communication
Verbal and writing communication
Support inquiry assistance
Time management
Organizational skills
Adaptability and flexibility
Time management abilities
Behavior management
Reliability
Adaptability
Task prioritization
Languages
English
Advanced (C1)
Xhosa
Bilingual or Proficient (C2)
Tswana
Advanced (C1)
Zulu
Bilingual or Proficient (C2)
Timeline
General Worker - Revlon South Africa
03.2023 - 05.2025
Administration Clerk - Sunshine Primary School
08.2019 - 08.2020
Client Support Worker - Community Medical Aid Scheme
02.2015 - 02.2017
University of South Africa - No Degree, Course in The Introduction To Human Resource Manag