Lisa Ketile
Marketing N5
7 Dinder Crescent Leiden Delft
Summary
Developed valuable communication and problem-solving skills in fast-paced customer service environment, seeking to transition into new field. Excel in managing customer interactions and utilizing CRM systems to enhance service delivery. Looking to leverage these skills to contribute meaningfully in different professional capacity.
Overview
3
3
years of professional experience
Work History
Customer Service Consultant (Telkom Campaign)
W.N.S Call Centre
02.2019 - 11.2019
- Utilized CRM software to accurately track customer interactions, enabling quick access to relevant information during future calls.
- Assisting customers to connect with the network coverage on desinated areas and providing dsdd information for telkom.
- Handled high call volumes while maintaining a courteous and professional demeanor.
- Adapted communication style according to individual customer needs while remaining empathetic toward their concerns.
Advert Editor ( DSTV Channel Learnership)
Media Host
01.2018 - 12.2018
- problem solving on ad streams errors, by comparing with the original ad stream.
- merging broken ad stream into a complete advert.
- applying sound on adverts on mute, while on play.
- cutting long ad streams for allocated time when advertising.
Debt Collector
A.R.A Anthony Richards and Associates (Call Centre)
05.2017 - 01.2018
- Maintained consistently high success rate of collecting on overdue accounts.
- Developed rapport with debtors by demonstrating understanding of their situations while clearly outlining available solutions for resolving debts owed.
- Improved debt recovery rates by implementing effective negotiation strategies and maintaining professionalism in challenging situations.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
Education
Marketing N5
Northlink College (tygerburg Campus)
Panorama Parrow 05.2001 -
High School Diploma -
Langa High School
Cape Town, South Africa 05.2001 -
Skills
Complaint handling
Microsoft Office Suite
Product and service solution
Brand representation
reading and music
"hungry minds are forever greedy to learn"
Timeline
Customer Service Consultant (Telkom Campaign)
W.N.S Call Centre
02.2019 - 11.2019
Advert Editor ( DSTV Channel Learnership)
Media Host
01.2018 - 12.2018
Debt Collector
A.R.A Anthony Richards and Associates (Call Centre)
05.2017 - 01.2018
Marketing N5
Northlink College (tygerburg Campus)
05.2001 -
High School Diploma -
Langa High School
05.2001 -