Lisa Anne van Wyk

• Managed executive calendars and scheduled over 50+ meetings annually, ensuring zero conflicts.
• Coordinated 30+ international and domestic trips per year, meeting budget and preference requirements.
• Processed 30+ visa applications, ensuring 100% compliance with embassy requirements.
• Assisted with passport renewals, ID documents, and driving licence processing, managed certification and authentication of documents.
• Organised and confirmed client meetings, ensuring alignment with executive availability and venue arrangements.
• Welcomed and assisted guests during meetings and events.
• Screened calls for Board of Directors and Chairman, took accurate messages, and relayed communications effectively.
• Maintained organised physical and electronic filing systems for accurate categorisation and retrieval.
• Compiled and processed expense claims for executives and clients; followed up on payments to ensure timely settlements.
• Provided typing services for reports, correspondence, and meeting documents; assisted in preparing governance-related materials.
• Attended to various personal tasks as requested by executives.
• Managed and hosted events and conferences, including logistics, venues, and catering; coordinated teambuilding activities in-house and offsite, including after-hours and overnight arrangements.
• Relayed relevant information to the Board of Directors and Chairman, ensuring timely updates on matters requiring attention.
• Fulfilled various additional requests from the Board of Directors and Chairman.

Key Achievements:

• Reduced travel costs by 15% through vendor negotiations and optimised itineraries.
• Oversaw personal and professional calendars and coordinated appointments for future events.
• Accomplished project deadlines by assisting with task completion whenever required.
• Supported executive in achieving goals by proactively anticipating needs and addressing concerns promptly.
• Streamlined document application process, cutting turnaround time by 30%.
• Successfully managed logistics for high-profile events, enhancing company visibility.
• Won multiple Employee of the Month awards and Employee of the Month runner-up over the course of my career at Metson, recognising consistent excellence and dedication.

• Processed 500+ leave requests annually and maintained accurate attendance records for 100+ employees.
• Conducted monthly leave audits, reducing discrepancies by 20%.
• Coordinated 40+ training sessions per year, improving employee development and compliance.
• Managed timesheets and overtime reports, ensuring payroll accuracy for monthly salaries.
• Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
• Assisted managers in decision-making processes based on thorough research and analysis of available data.

Key Achievements:

• Implemented leave tracking system, reducing errors by 20%.
• Increased training preparation and participation by 35% through improved communication and scheduling.
• 
  

• Managed client bookings, reservations, and cancellations; greeted guests and provided information.
• Scheduled therapists and coordinated daily service delivery.
• Oversaw phone calls, emails, and correspondence; maintained accurate records and databases.
• Built relationships with guests, responded to feedback, and promoted services and loyalty programmes.
• Coordinated with teams to ensure smooth service delivery; monitored inventory and supplies.
• Completed opening and closing procedures to ensure spa readiness.
• Planned and coordinated unique events (e.g., birthday parties, corporate functions).
• Managed daily cash-up procedures and allocated payments accurately.
• Assisted manager with ad hoc requests and tasks.
• Key Achievements:
• Achieved 95% customer satisfaction rating through exceptional service delivery.
• Increased repeat bookings by 20% via loyalty programme promotion.

• Engaged with customers to increase alcohol sales through upselling and cross-selling techniques.
• Managed bar operations prepared and served drinks and managed cash transactions.
• Participated in product launches, promoting new products and providing detailed product knowledge.
• Worked at events including tastings, promotions, and sports events, ensuring excellent customer service.
• Hosted private VIP events, serving meals and cocktails in VIP boxes at sports events.
• Assisted in inventory control and restocking of bar supplies to maintain continuous service.
• Key Achievements:
• Increased event revenue by 20% through upselling and client engagement.
• Delivered premium service at high-profile VIP events, strengthening brand reputation.