Lionel (Riyadh) May
Mahikeng
Summary
Dynamic IT professional with a proven track record at Resolve IT Systems, adept in network maintenance and troubleshooting, alongside exceptional leadership skills. Spearheaded major application deployments and optimized system performance, achieving significant productivity gains. Skilled in providing comprehensive technical support and user training, ensuring robust IT infrastructure and customer satisfaction.
Supplied intermediary support between vendors and clients with organizations such as MTN, local BMW, Ford Suzuki and Mazda dealerships as well as fulltime support to Victoria Clinix Pvt Hospital, Point of Sale softwares for supermarkets and retailers both onsite and remote.
Overview
15
15
years of professional experience
Work History
IT Technician
Resolve IT Systems (PTY) LTD
Mafikeng
01.2013 - Current
- Configured routers, switches and wireless access points for LANs and WANs.
- Assisted with the deployment of new applications and updates to existing applications.
- Performed daily backups using Symantec Backup Exec and other backup solutions.
- Supervised and directed workers engaged in installation of data communication equipment and software.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Responded to or escalated tickets based on severity and internal policies governing responses.
Operations Manager
AE Software Solutions
Mafikeng
01.2010 - 12.2012
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Addressed customer concerns with suitable solutions.
Education
Some College (No Degree) - Computer And Information Systems
CTI
JohannesburgSome College (No Degree) - Computer Networking
Duxbury Networking
JohannesburgSome College (No Degree) - Krone Certified Networking
Krone Premisnet
Skills
- Security patching
- System performance optimization
- Application installations
- Debugging
- Incident management
- Troubleshooting and Diagnostics
- AV equipment management
- Network maintenance
- Server maintenance
- Helpdesk services
- Data recovery
- Technical support
- Wireless networking
- Network troubleshooting
- Desktop technical support
- Remote support
- Application support
- Disaster recovery
- User training
Timeline
IT Technician
Resolve IT Systems (PTY) LTD
01.2013 - Current
Operations Manager
AE Software Solutions
01.2010 - 12.2012
Some College (No Degree) - Computer And Information Systems
CTI
Some College (No Degree) - Computer Networking
Duxbury Networking
Some College (No Degree) - Krone Certified Networking
Krone Premisnet
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