Lionel Maunze

. Ensured the compliance on operational procedures by franchisees.

. Recruitment and training of new teams for new franchisees.

. Refresher training for old teams.

. Identifying team weaknesses and rectifying them.

. Assisting franchisees on financial practices.

• Developed strong relationships with vendors, resulting in better pricing and improved service quality.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
• Optimized supply chain operations through strategic vendor partnerships and efficient logistics planning.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Implemented quality control systems that boosted overall product consistency and reliability.

• Managed daily store operations for smooth functioning and achieving sales targets.
• Maintained an aesthetically pleasing store layout through strategic merchandise placement and visual displays, driving customer interest in products.
• Developed staff scheduling plans that ensured adequate coverage during peak hours without compromising on service quality.
• Implemented loss prevention measures to minimize shrinkage, safeguarding the store''s profitability.

. Running day to day operations of the business

. Improving GP through stock take and proper stock procedures.

. Managing resources efficiently from, staff, inventory to petty cash and cash ups.

. Ordering of stock efficiently.

. Ensuring staff/team discipline.

. Resolving customer complaints

. Resolving staff/team conflicts

. Rostering staff/team members efficiently to keep labor cost at minimum

. Implementing marketing strategies.

. Ensuring maximum sales.

. Maintaining great quality and customer service.

Certificate in Operations Management.