Linique Martin
Lecturer
Bethlehem
Overview
14
14
years of professional experience
Work History
Head of the Department
University of the Free State
12.2021 - Current
- Mentored department staff members, fostering a culture of continuous learning and professional development.
- Established key performance indicators and monitored progress towards meeting departmental objectives consistently.
- Promoted a positive work environment by fostering open communication channels between team members at all levels within the organization.
- Drove process improvement efforts by identifying inefficiencies, developing solutions, and monitoring results over time.
- Developed and executed strategic plans for achieving departmental goals, leading to significant business growth.
- Facilitated knowledge sharing among staff members through regular training sessions on best practices relevant to their roles within the organization.
- Maintained a high level of employee engagement by recognizing individual and team accomplishments, celebrating success stories, and addressing performance gaps constructively.
- Delivered impactful presentations to senior leadership on key accomplishments, challenges faced by the department, and proposed action plans for addressing concerns proactively.
- Increased customer satisfaction by streamlining service delivery processes and implementing quality control measures.
- Managed budgets, resources, and timelines effectively to ensure the successful completion of all projects.
- Improved employee morale and productivity through effective leadership and communication strategies.
- Championed change initiatives that resulted in improved workflow processes, increased productivity, and cost savings.
- Negotiated contracts with vendors, securing favorable terms while maintaining strong working relationships.
- Collaborated with cross-functional teams to drive innovation and maximize overall organizational performance.
- Launched new initiatives that contributed to the expansion of the organization''s market share within the industry.
- Oversaw talent acquisition efforts for the department, ensuring the recruitment of top-tier professionals who contributed significantly to organizational success.
- Implemented data-driven decision-making processes to enhance operational efficiency and optimize resource allocation.
- Streamlined department operations by implementing efficient management processes and systems.
- Developed comprehensive policies and procedures for managing risks associated with departmental activities efficiently while adhering to regulatory requirements as applicable.
- Evaluated the effectiveness of departmental programs and initiatives regularly, making adjustments as necessary to optimize outcomes in line with organizational goals and objectives.
- Developed detailed plans based on broad guidance and direction.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Launched quality assurance practices for each phase of development
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
Masters In Linguistics - Applied Linguistics
04.2017
Skills
Goals and performance
Timeline
Head of the Department - University of the Free State
12.2021 - Current
University of The Western Cape - Masters In Linguistics , Applied Linguistics
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