LINEO MPOBOLE
BUSINESS BANKER
Maseru
Summary
Experienced with building client relationships to drive business growth. Utilizes financial analysis and strategic planning to support client needs. Track record of delivering tailored financial solutions with strong understanding of business banking principles.
Overview
6
6
years of professional experience
2019
2019
years of post-secondary education
2
2
Languages
Work History
Business Banker
First National Bank Lesotho
05.2025 - Current
- Building & Maintaining Relationships: Establish and nurture long-term relationships with business clients, ensuring that they receive excellent service and personalized attention.
- Client Onboarding: Assist new business clients in setting up their banking accounts and systems, explaining services, and offering advice tailored to their specific industry or needs
- Financial Advice: Provide professional advice on various financial products, such as loans, business accounts, investments, and credit solutions.
- Cash Flow Management: Help clients manage cash flow efficiently, advising on the best banking practices, including payments, collections, and financing options.
- Loan & Credit Products: Guide clients through the process of applying for business loans or overdrafts, ensuring they understand terms, interest rates, and repayment schedules.
- Credit Analysis: Assess the financial health of businesses applying for loans, ensuring they meet FNB’s lending criteria.
- Loan Packaging: Package loan proposals, working closely with credit committees to ensure that they meet regulatory and bank requirements.
- Risk Management: Evaluate potential risks associated with lending and ensure that lending decisions align with the bank's risk appetite.
- Promoting Business Banking Products: Encourage businesses to use various bank services such as merchant services, savings products, business credit cards, and trade finance products.
- Cross-Selling: Identify opportunities for cross-selling additional products such as insurance or investment solutions that benefit clients' businesses.
- Account Maintenance: Ensure business accounts are well-maintained, offering troubleshooting and support for any issues related to account management.
- Transaction Support: Help with large transactions, international payments, or setting up payment systems for clients.
- Banking Technology: Advise on and assist clients with utilizing online banking tools, mobile banking, and other technologies designed to improve business efficiency.
- KYC (Know Your Customer): Ensure that all client transactions comply with regulatory requirements, such as anti-money laundering (AML) laws, and KYC procedures.
- Reporting: Maintain accurate records and provide reports to senior management, highlighting business performance, client feedback, and potential issues.
- Client Acquisition: Identify and target potential business clients, contributing to the bank's growth by actively seeking new business opportunities.
- Market Research: Stay informed about market trends and industry developments that affect the business sector, enabling the banker to offer relevant solutions.
Digital Services Officer
Revenue Services Lesotho
10.2021 - 08.2024
- Implement operational plans to ensure effective implementation of business framework
- Register new clients in the systems and update information of existing clients
- Process registration of clients
- Process and issue tax clearance certificates
- Attend to Clients queries and forward complicated ones to Team Leader- Service Centre or relevant sections to resolve them promptly
- Screen the returns to check correctness and completeness and lodge returns into relevant systems
- Identify risks and recommend mitigations to the Team Leader-Client Relations to achieve sectional objectives
Front Desk Officer
Naledi Funeral Planners
07.2021 - 09.2021
- Greet and welcome guests and customers through the agreed minimum acceptable performance standards
- Answer questions and address complaints and always adhere to the processes and policies as a risk management tool
- Answer all incoming calls and redirect them or keep messages
- Receive letters, packages etc
- And distribute accordingly
- Prepare outgoing mail by drafting correspondence, securing parcels etc
- Check, sort, and forward emails accordingly
- Monitor office supplies and place orders when necessary
- Keep updated records and files
- Monitor office expenses and costs and ensure that there is clear supporting documentation
VIP Service Specialist
Revenue Services Lesotho
04.2019 - 06.2021
- Register and deregister VIP clients into the tax systems to update database
- Resolve VIP client's enquiries
- Respond to telephone and face to face queries from taxpayers and give clarification where necessary
- Receive tax returns and screen to check correctness and completeness
- Capture and approve the returns received into the tax system
- Facilitate and support VIP clients to get tax clearance certificates
- Receive diplomatic exemption card application cards and print the diplomatic exemption cards for diplomats
- Receive exemption letter applications and check completeness and correctness from diplomatic missions
- Audit tax returns for VIP clients
- Refer refund returns to refund office for VIP clients
Education
Bachelor of Accounting -
National University of Lesotho
COSC - undefined
Lesotho High School
Junior Certificate - undefined
Lesotho High School
PSLE - undefined
Unity English Medium School
Skills
Analytical Skills
Multitasking
Teamwork
Problem-solving
Analytical thinking
Verbal communication
Client relationship building
Customer Relationship Management
Cross-selling products
Creative thinking
Account Management
Data Analysis
Critical Thinking
Financial Data Analysis
Portfolio management
Accomplishments
- Customer Service Training
- Forensic Auditing
- Data Analytics
- Power BI
- Complete Financial Analyst Course
- Portfolio Management
- Data Privacy and Protection General Awareness
- Tax General Awareness
Timeline
Business Banker
First National Bank Lesotho
05.2025 - Current
Digital Services Officer
Revenue Services Lesotho
10.2021 - 08.2024
Front Desk Officer
Naledi Funeral Planners
07.2021 - 09.2021
VIP Service Specialist
Revenue Services Lesotho
04.2019 - 06.2021
COSC - undefined
Lesotho High School
Junior Certificate - undefined
Lesotho High School
PSLE - undefined
Unity English Medium School
Bachelor of Accounting -
National University of Lesotho