Summary
Work History
Education
Skills
References
Timeline
Generic

LINDY MPOSHE

Customer Service Representative
Johannesburg

Summary

Highly organized individual with excellent communication skills. Experienced call center agent who quickly grasps the product knowledge, adapt easily in any working environment and maintain excellent customer service.

Work History

Communications Specialist

Intellibpo
05.2024 - 08.2024
  • Assisted Navex callers with filing confidential reports of unethical, misconduct or unprofessional behavior. My duties were to capture the information and document it as professional as possible. The information would be sent to the relevant party that would be able to assist with the concern accordingly.

Junior Ressourcer

Talent Spa UK
  • To resource unemployed UK individuals online through the Talent Spa UK database, contact the job seekers via email and telephonically screen them to ensure they meet client criteria, thereafter upload the shortlisted candidates for interviews with the client.

Temporary call center agent

Dsv the courier company
  • Calls clients about their special delivery, captures client information, and keeps customer service at a high level.

Customer Service Agent

Santam
  • Resolved customer queries, updated any new information as per customer request, and always maintained professional customer satisfaction.

Outbound call center agent

24 Seven Multi insurance brokers
  • Cold calling sales of short-term vehicle insurance, scripted calls minimum 20 sales were required per monthly target.

Store assistant

EQ Clothing store
  • Keeping store near and presentable at all times, give customers information regarding items in store and also handle till payment per customer purchase.

Education

Matric -

Northcliff High

Skills

Problem Solving skills

Knowledge Retention

Communication

Critical thinker

Attention to detail

Ability to adapt in fast-paced environment

Strong organizational skills

English

isiXhosa

isiZulu

References

  • Jacqui du Plessis, Dsv the courier company, 0117065007
  • Nuraan Muller, Santam, 0219157029
  • Bongani Mathenjwa, 24 Seven Multi Insurance brokers, 0105938593
  • Zodwa Moya, EQ clothing store, 0836153983

Timeline

Communications Specialist

Intellibpo
05.2024 - 08.2024

Junior Ressourcer

Talent Spa UK

Temporary call center agent

Dsv the courier company

Customer Service Agent

Santam

Outbound call center agent

24 Seven Multi insurance brokers

Store assistant

EQ Clothing store

Matric -

Northcliff High

Similar Profiles

CREATE PROFILE
LINDY MPOSHECustomer Service Representative