Summary
Overview
Work History
Skills
Languages
Work Availability
Timeline
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Lindsey Wiltshire

Administrative/Accounts
Cape Town,WC

Summary

Talented individual with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer with exceptional results-driven approach. Insightfu with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices and requirements of industry operations. Individual with analytical approach to business planning and day-to-day problem-solving. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of co-workers. With over 25 years of experience. Proficiencies in inventory control, administration, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help a team achieve their company goals.

Overview

25
25
years of professional experience

Work History

Admin Manager/Bookkeeper

Wiltshire Group
06.2021 - Current
  • Developed and maintained relationships with customers and suppliers through account development.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Defined clear targets and objectives and communicated to other team members.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Developed detailed plans based on broad guidance and direction.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
  • Established QuickBooks accounting system to reflect accurate financial records.
  • Completed payroll for employees and maintained detailed records of procedures.
  • Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
  • Maintained and processed invoices, deposits, and money logs.
  • Reported financial data and updated financial records in ledgers and journals.
  • Developed and implemented procedures to improve accounting efficiency.
  • Posted daily receipts and payments in accordance with corporate protocols.
  • Reconciled and corrected issues with financial records.
  • Identified accounting errors when cross-referencing documents and database information.
  • Managed vendor relationships and negotiated contracts to obtain best prices and value for money.
  • Inspected account books and recorded transactions.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Compiled budget figures by reviewing past budgets, evaluating estimated income, and assessing expenses.
  • Strengthened financial operations by conducting bank reconciliations and financial reporting.
  • Input financial data and produced reports using Software.
  • Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
  • Created detailed expense reports to facilitate reimbursement for business expenses incurred.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Matched purchase orders with invoices and recorded necessary information.
  • Generated invoices upon receipt of billing information and tracked collection progress.

Guest House Owner/Manager

Leeuwenzee Guest House
06.2000 - 06.2011
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed day-to-day business operations.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Trained and developed team members to build human capital.
  • Discovered areas of improvement by generating quarterly operational and sales reports.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Researched target market to discover customer needs and analyze competitor trends.
  • Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Administrative Manager

Logos Industries
06.2012 - 01.2019
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Trained employees in company and regulatory compliance requirements to promote conformance.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Verified customer information for orderly, up-to-date online systems.
  • Streamlined and improved administrative operations by identifying automation opportunities.
  • Greeted visitors, employees and clients politely and professionally for excellent reception service.
  • Updated reports, managed accounts, and generated reports for company database.
  • Coordinated customer, vendor and stakeholder relations for smooth communication flows.
  • Supervised staff and delegated tasks to maintain positive, productive administrative operations.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
  • Organized and updated databases, records and other information resources.
  • Cultivated strong relationships with vendors and partners supporting administrative operations.
  • Built and managed processes for tracking and monitoring department performance.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Created reports, presentations and other materials for executive staff.
  • Coordinated office events, seminars and meetings for staff and clients.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Created organized filing system to manage department documents.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

OWNER/Manager

CURVES
Bloemfontein, Western Cape
01.2019 - 11.2021
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed day-to-day business operations.
  • Trained and motivated employees to perform daily business functions.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Defined clear targets and objectives and communicated to other team members.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Skills

  • Business Administration
  • Staff Development
  • Performance Management
  • Workforce Management
  • Financial Management
  • Expense Tracking
  • Operations Management
  • Staff Management
  • Staff Training and Development
  • Schedule Preparation
  • Performance Evaluations
  • Verbal and written communication
  • Customer Relationship Management (CRM)
  • Budget Control
  • Lead Generation
  • Expectation setting
  • Time Management
  • Business Planning

Languages

English
Advanced (C1)
Afrikaans
Upper intermediate (B2)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Admin Manager/Bookkeeper

Wiltshire Group
06.2021 - Current

OWNER/Manager

CURVES
01.2019 - 11.2021

Administrative Manager

Logos Industries
06.2012 - 01.2019

Guest House Owner/Manager

Leeuwenzee Guest House
06.2000 - 06.2011

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Lindsey WiltshireAdministrative/Accounts