Lindsey Raganya
Cape Town
Summary
Self motivated, ambitious and resilient hard worker, I have extensive experience is customer satisfaction and excellent problem solving abilities. I am team player and work well in a group, I value a healthy work and home balance and I am always striving to learn and improve. I have entry level sales experience and I am eager to learn more, I take pride in my work ethic and I am not afraid to try something new. I believe that with the right amount of dedication and with the right skill set anything is possible.
Overview
6
6
years of professional experience
1
1
Certification
2
2
Languages
Work History
Customer Service Representative
Anyvan
Cape Town
03.2022 - 04.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- After 6 month I was promoted to live chat system and later was I was part of a 2 person team that focused on email complaints (Issues escalated multiple times with no resolution) our focus was resolving issues junior staff could not.
- Upselling- sales experience.
- Used company troubleshooting resolution
- Offered advice and assistance to customers, paying attention to special needs or wants.
Patient Services Executive
Better2know
Cape Town
01.2021 - 03.2022
- Established long-term client relationships through consistent delivery of high-quality products and services
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Worked flexible hours across night, weekend and holiday shifts.
- Carried out day-to-day duties accurately and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Prepared variety of different written communications, reports and documents.
- Ensured patient satisfaction.
- Managed and created spreadsheets during times when systems would fail.
Customer Service Representative(Seasonal contract)
Takealot - Superbalist
Cape Town
06.2020 - 02.2021
- Resolved customer complaints
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Junior Manger
Ice Café
Cape Town
01.2017 - 03.2019
- Delivered services to customer accurately and efficiently
- Maintained stock levels, placed orders for stock and kept record of all business transactions including overseeing weekly wages for staff.
- Managed team of employees, overseeing hiring, training and overall growth of employees.
- Increased customer satisfaction by resolving issues. and disputes
- Worked to maintain attendance record, consistently arriving to work ready to start immediately.
- Developed team communications and encouraged a productive safe working environment
- End of day cash up completed and regular deposits into the business account.
Education
High School Diploma -
Fish Hoek High
Cape Town 01.2014 - 11.2017
Bachelor of Arts - Psychology
Varsity Collage
Cape Town 01.2019 - 11.2020
Skills
Report preparation
Sales expertise
Administrative support
Order fulfillment
Money handling abilities
Creative problem solving
Recordkeeping strengths
Certification
Certified sexual health advisor, Bett2know
Timeline
Customer Service Representative
Anyvan
03.2022 - 04.2023
Patient Services Executive
Better2know
01.2021 - 03.2022
Customer Service Representative(Seasonal contract)
Takealot - Superbalist
06.2020 - 02.2021
Bachelor of Arts - Psychology
Varsity Collage
01.2019 - 11.2020
Junior Manger
Ice Café
01.2017 - 03.2019
High School Diploma -
Fish Hoek High
01.2014 - 11.2017