Lindsey Raganya
Customer Service Executive
Cape Town
Summary
Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Customer Service Representative
Anyvan
Cape Town
03.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating.
Patient Services Executive
Better2know
Cape Town
01.2021 - 03.2022
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement..
- Worked flexible hours across night, weekend and holiday shifts.
- Carried out day-to-day duties accurately and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Prepared variety of different written communications, reports and documents.
Junior Manger
Ice Café
Cape Town
01.2017 - 03.2019
- Delivered services to customer accurately and efficiently
- Maintained stock levels, placed orders for stock and kept record of all business transactions including overseeing weekly wages for staff.
- Managed team of employees, overseeing hiring, training and overall growth of employees.
- Increased customer satisfaction by resolving issues. and disputes
- Worked to maintain attendance record, consistently arriving to work ready to start immediately.
- Developed team communications and encouraged a productive safe working environment
- End of day cash up completed and regular deposits into the business account.
Education
High School Diploma -
Fish Hoek High
Cape Town 01.2014 - 11.2017
Bachelor of Arts - Psychology
Varsity Collage
Cape Town 01.2019 - 11.2020
Skills
Report preparation
Certification
Certified sexual health advisor, Bett2know
Timeline
Customer Service Representative
Anyvan
03.2022 - Current
Patient Services Executive
Better2know
01.2021 - 03.2022
Bachelor of Arts - Psychology
Varsity Collage
01.2019 - 11.2020
Junior Manger
Ice Café
01.2017 - 03.2019
High School Diploma -
Fish Hoek High
01.2014 - 11.2017
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