Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Lindsey Raganya

Lindsey Raganya

Cape Town

Summary

Self motivated, ambitious and resilient hard worker, I have extensive experience is customer satisfaction and excellent problem solving abilities. I am team player and work well in a group, I value a healthy work and home balance and I am always striving to learn and improve. I have entry level sales experience and I am eager to learn more, I take pride in my work ethic and I am not afraid to try something new. I believe that with the right amount of dedication and with the right skill set anything is possible.

Overview

6
6
years of professional experience
1
1
Certification
2
2
Languages

Work History

Customer Service Representative

Anyvan
Cape Town
03.2022 - 04.2023
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Updated account information to maintain customer records.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • After 6 month I was promoted to live chat system and later was I was part of a 2 person team that focused on email complaints (Issues escalated multiple times with no resolution) our focus was resolving issues junior staff could not.
  • Upselling- sales experience.
  • Used company troubleshooting resolution
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Patient Services Executive

Better2know
Cape Town
01.2021 - 03.2022
  • Established long-term client relationships through consistent delivery of high-quality products and services
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Carried out day-to-day duties accurately and efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Prepared variety of different written communications, reports and documents.
  • Ensured patient satisfaction.
  • Managed and created spreadsheets during times when systems would fail.

Customer Service Representative(Seasonal contract)

Takealot - Superbalist
Cape Town
06.2020 - 02.2021
  • Resolved customer complaints
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Junior Manger

Ice Café
Cape Town
01.2017 - 03.2019
  • Delivered services to customer accurately and efficiently
  • Maintained stock levels, placed orders for stock and kept record of all business transactions including overseeing weekly wages for staff.
  • Managed team of employees, overseeing hiring, training and overall growth of employees.
  • Increased customer satisfaction by resolving issues. and disputes
  • Worked to maintain attendance record, consistently arriving to work ready to start immediately.
  • Developed team communications and encouraged a productive safe working environment
  • End of day cash up completed and regular deposits into the business account.

Education

High School Diploma -

Fish Hoek High
Cape Town
01.2014 - 11.2017

Bachelor of Arts - Psychology

Varsity Collage
Cape Town
01.2019 - 11.2020

Skills

    Report preparation

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Certification

Certified sexual health advisor, Bett2know

Timeline

Customer Service Representative

Anyvan
03.2022 - 04.2023

Patient Services Executive

Better2know
01.2021 - 03.2022

Customer Service Representative(Seasonal contract)

Takealot - Superbalist
06.2020 - 02.2021

Bachelor of Arts - Psychology

Varsity Collage
01.2019 - 11.2020

Junior Manger

Ice Café
01.2017 - 03.2019

High School Diploma -

Fish Hoek High
01.2014 - 11.2017
Lindsey Raganya