Microsoft Advanced
Lindsay Smalberger
Legal Accounts Manager
Pretoria
Summary
Dynamic operations leader with a proven track record at WSP Attorneys, driving efficiency improvements and strategic business analysis. Expert in team leadership and problem-solving, I successfully implemented agile methodologies, enhancing productivity and fostering a culture of continuous improvement. Recognized for cultivating strong client relationships and achieving significant cost reductions through effective negotiation.
Operations leader with track record in driving efficiency and productivity. Known for strategic planning, process optimization, and effective resource management. Strong focus on team collaboration, adaptability, and achieving measurable results. Skilled in logistics, project management, and continuous improvement. Trusted to deliver high-quality outcomes in dynamic environments.
Diligent Leader with proven track record in optimizing operational processes and driving business growth. Demonstrated success in implementing strategic initiatives, fostering team collaboration, and improving organizational efficiency. Utilized strong leadership and problem-solving skills to streamline operations and deliver consistent results.
Experienced with operational management, process optimization, and team leadership. Utilizes strategic planning and resource allocation to drive efficiency and growth. Track record of implementing successful initiatives and fostering collaborative work environment.
Dedicated Legal professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Dynamic individual with hands-on experience in Property Transfers and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
17
17
years of professional experience
1
1
Certification
1
1
Language
Work History
Head of Operations
Asset Capital Pty LTD
05.2019 - Current
- Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
- Collaborated with executive leadership on strategic planning initiatives to drive business growth.
- Developed comprehensive training programs for staff, enhancing team performance and skill sets.
- Implemented risk assessment procedures to minimize potential disruptions across all areas of operation.
- Improved overall productivity with the introduction of innovative process improvement initiatives.
- Managed crisis situations effectively by developing response plans in advance.
- Built a high-performance culture by recruiting top talent and promoting professional development opportunities for staff members.
- Spearheaded continuous improvement projects, resulting in enhanced business performance.
- Enhanced team productivity with implementation of agile methodologies, significantly reducing project turnaround times.
- Enhanced operational transparency with implementation of advanced reporting systems, providing real-time insights to stakeholders.
- Empowered team leaders with autonomy in decision-making, fostering dynamic and responsive operational environment.
- Conducted comprehensive market analysis to inform strategic planning and decision-making processes.
- Facilitated key partnerships with external stakeholders, expanding market reach and enhancing brand reputation.
- Negotiated with technology vendors to secure advantageous terms, integrating cutting-edge solutions that drove operational efficiency.
- Developed and maintained robust business continuity plans, ensuring operational resilience in face of unforeseen challenges.
- Achieved significant cost reductions by renegotiating supplier contracts and optimizing inventory management practices.
- Spearheaded operational improvements, leading to streamlined processes and enhanced efficiency across departments.
- Strengthened compliance with industry regulations by updating policies and conducting regular staff training sessions.
- Coordinated with marketing and sales departments to align operational capabilities with strategic growth initiatives.
- Led workforce expansion efforts, recruiting top talent and establishing high-performance team aligned with company goals.
- Assisted in recruiting, hiring and training of team members.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Trained and guided team members to maintain high productivity and performance metrics.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Chief Operating Officer
WSP Attorneys
02.2008 - 05.2019
- Oversaw day-to-day operations across multiple departments, ensuring timely delivery of projects and streamlined workflows.
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Streamlined operations by implementing efficient processes and systems, leading to increased productivity and cost savings.
- Formulated strategic plans aligning with overall company vision; setting achievable short and long-term goals to drive growth and profitability.
- Enhanced company reputation by establishing strong relationships with clients, partners, and stakeholders.
- Ensured regulatory compliance by developing policies in line with industry best practices to mitigate risks associated with legal or ethical violations.
- Promoted a positive corporate culture by implementing employee engagement programs that recognized achievement and fostered collaboration among teams.
- Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
- Negotiated contracts and agreements to secure favorable terms and maximize profits.
- Identified and pursued business development opportunities to grow organization and increase revenue.
- Negotiated favorable vendor contracts for cost-effective procurement solutions that supported business growth objectives.
- Guided teams through periods of significant change by providing clear communication and decisive leadership during transitions.
- Optimized supply chain management strategies; reducing lead times while maintaining product quality standards for increased customer satisfaction rates.
- Expanded company''s market presence by identifying new business opportunities and executing strategic partnerships.
- Established key performance indicators for each department to track progress towards organizational goals effectively.
- Spearheaded major organizational restructuring efforts, resulting in a more agile and responsive team structure.
- Developed comprehensive financial plans to support long-term business objectives, reducing operational expenses while maximizing profitability.
- Implemented robust risk management strategies, safeguarding company assets and minimizing potential liabilities.
- Drove revenue growth with the successful launch of new products and services to meet customer needs.
- Played a critical role in mergers and acquisitions activities; including due diligence processes, negotiations, integration planning, and execution efforts to ensure seamless transitions.
- Secured substantial cost reductions, renegotiating service agreements and leveraging economies of scale.
- Implemented rigorous risk management protocols, minimizing exposure to financial and operational risks through proactive measures.
- Negotiated high-value contracts with major suppliers, securing favorable terms that resulted in significant cost savings.
- Improved operational efficiency, implementing state-of-the-art technology solutions across multiple departments.
- Led cross-functional teams to exceed performance targets, establishing collaborative environment that leveraged each team's strengths.
- Drastically reduced employee turnover by developing comprehensive talent management and employee engagement strategy.
- Fostered culture of innovation, leading development and launch of breakthrough products that captured new customer segments.
- Spearheaded corporate social responsibility (CSR) programs, enhancing community relations and building positive corporate image.
- Elevated brand reputation, leading comprehensive rebranding efforts that resonated with target audiences and differentiated company in competitive market.
- Enhanced company-wide productivity with introduction of agile methodologies, fostering culture of continuous improvement and collaboration.
- Streamlined operational procedures, significantly reducing overhead costs by reevaluating vendor contracts and optimizing workforce allocation.
- Bolstered company's market position, executing strategic partnerships that expanded service offerings and customer base.
- Increased operational transparency, introducing advanced reporting systems that provided real-time insights into performance metrics.
- Managed financial, operational and human resources to optimize business performance.
- Communicated business performance, forecasts and strategies to investors and shareholders.
- Monitored key business risks and established risk management procedures.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Founded performance- and merit-based evaluation system to assess staff performance.
- Created succession plans to provide continuity of operations during leadership transitions.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
- Oversaw business-wide changes to modernize procedures and organization.
- Represented organization at industry conferences and events.
- Oversaw divisional marketing, advertising and new product development.
Education
Bachelor - Marketing
UOFS
Bloemfontein 04.2001 -
Skills
Efficiency improvement
Strategic business analysis
Organizational development
Workforce planning
Team leadership
Problem-solving abilities
Decision-making
Performance evaluation and monitoring
Operations management
Analytical skills
Multitasking Abilities
Problem-solving aptitude
Time management abilities
Adaptability and flexibility
Team building
Strategic planning
Problem-solving
Professionalism
Excellent communication
Teamwork and collaboration
Workflow refinement
Staff training/development
Employee relations
KPI tracking
Effective communication
Marketing strategies
Self motivation
Reliability
Growth strategy implementation
Business leadership
Financial planning
Business development
Business forecasting
Interpersonal communication
Client account management
Hiring and onboarding
Needs assessment
Finance and accounting oversight
Organizational structuring
Sales strategies
Recruitment
Management team building
Delegating work
Mind mapping
Delegation
Change management
Revenue growth
Quality assurance
Product promotion
Continuous improvement
Sound judgment
Strong interpersonal skills
Accomplishments
- Collaborated with team of 25 in the development of Cancer Non Profit Organization called Idylla Projects
- Achieved Top Award by Financial Houses in the pre legal sales by introducing a finance sheet for post legal exceptions and tasks.
- Collaborated with team of 18 in the development of New Sales Transfers
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved top scores from financial institutions through effectively helping with portfolio growth
Affiliations
- Toastmasters
Software
Lexis Nexis
Certification
PRO & MARKETING DIPLOMA
Interests
Wildlife
Timeline
Head of Operations
Asset Capital Pty LTD
05.2019 - Current
Chief Operating Officer
WSP Attorneys
02.2008 - 05.2019
PRO & MARKETING DIPLOMA
02-2008
Bachelor - Marketing
UOFS
04.2001 -
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