Lindsay Kuppusamy
Johannesburg
Summary
Learning and Development expert skilled in crafting and implementing training programs that boost business performance and customer satisfaction. Expertise in instructional design, facilitation, and assessment development, with a focus on stakeholder engagement and coaching. Background in financial services and HR systems, driving effective enterprise learning solutions. Known for strong communication skills and providing additional resources to enhance learning experiences.
Overview
25
25
years of professional experience
Work History
Learning Specialist for eBucks Rewards and Dynamic Decisioning
FNB
01.2014 - Current
- I have strong communication and facilitation presence.
- My focus is on structured thinking and problem-solving.
- I display resilience and adaptability in fast-changing product environments.
- I have a high attention to detail.
- I am proud of my credibility with technical experts and business leaders from different hubs within FNB.
- I have solid understanding of all products that FNB sells and supports.
- I have a sound blend of business, rewards, lend and borrow, save and invest, insurance, soft skills learning, and leadership skills.
- The ability to translate complex concepts into learner-friendly content.
- I create end to end fit for purpose, audience-specific, and compliant e-Learning and learning collateral.
- I collaborate with multiple business units and product houses within FNB for Learning Strategy & Business Alignment At manager level.
- I create role-based curriculum and learning journeys for different product houses and individuals.
- This is in alignment with learning plans for sales, retention, and operations outcomes.
- I have worked closely with creating budgeting, prioritisation for campaigns.
- I have demonstrated business impact of learning in many different product houses and business units.
- Run the pricing and Rewards Roadshow on a granular level.
- From planning to content writing and delivery to all customer facing staff.
- My duties include creation of instructional design models (e.g. blended learning, workplace learning, coaching, virtual sessions and e-Learning).
- I have extensive experience with product certification, onboarding, and accreditation pathways.
- I create and facilitate leadership and talent development in line with talent and succession plans for both eBucks and Dynamic Decisioning.
- My key skills include learning governance, quality assurance, audit readiness and project management for the many partners that eBucks on-board each year.
- My interventions are data driven and strongly aligned business strategy with L&D operations and compliance as my priority.
Software Application Specialist
South African Bank Note Company
01.2012 - 12.2013
- Administered system security and user access.
- Designed reports and database applications based on user requirements.
- Supported testing and implementation of enterprise systems.
- Developed process documentation and training materials.
- Provided application support and user training.
Senior Training Officer
Business Connexion
01.2007 - 12.2011
- Designed and delivered technical and soft skills training programs.
- Conducted training needs analysis and annual training planning.
- Managed training budgets and evaluated training effectiveness.
- Acted as subject matter expert for HR and payroll software.
- Mentored consultants and end users.
Senior Training Consultant
CQS Holdings
01.2004 - 12.2007
- Delivered training on data mining, audit, and risk management tools.
- Designed course content, exercises, and assessments.
- Planned and facilitated workshops, seminars, and user groups.
- Monitored learning outcomes and reported to management.
Training and Design Officer & Support Consultant
Pastel Softline
01.2001 - 12.2004
- Delivered payroll and accounting software training.
- Provided telephonic and onsite support.
- Developed and maintained training manuals and databases.
- Supported system installation and implementation.
Education
Introduction to Business Functions - Management Principals
UNISA
Pretoria2013
NQF Level 5 - OD-ETD Practices
Cool Idea’s
Johannesburg, GP01.2009
Certificate of Higher Education - Resource Link
Business Connexion
01.2008
Certificate of Higher Education - Coaching and Mentoring
Business Connexion
Johannesburg, GP01.2007
Unique, DynamiQue -
Business Connexion
Johannesburg, GP01.2007
Certified Trainer- ACL/CURA/PROAUDIT -
ACL Audit Tool
Johannesburg, GP01.2004
Sage Pastel -
Softline Pastel
Johannesburg, GP01.2003
Train the Trainer -
Softline Pastel
01.2003
Matric -
Seatides Secondary School
Durban, KZN01.1997
Skills
- Learning strategy and instructional design
- Training facilitation and delivery
- Assessment and curriculum design
- Soft skills training and coaching
- Performance management and stakeholder reporting
- Learning administration and project coordination
- Resource management and data analysis
- Microsoft Office applications proficiency
- Creative tools: Vyond, Creative Cloud, Canva
- Project management and strategic planning
- Adaptive learning strategies and inclusive teaching
- Quality assurance and process documentation
- Effective communication and interpersonal skills
- Active listening and relationship building
- Behavioural management and conflict resolution
- Critical thinking facilitation and learner engagement
- Problem solving
- Structured thinking
- Data analysis
- Curriculum development
- Adaptive learning strategies
- Budget management
- Stakeholder engagement
- Creativity in teaching methods
Languages
English
Proficient
C2
Afrikaans
Intermediate
B1
Timeline
Learning Specialist for eBucks Rewards and Dynamic Decisioning
FNB
01.2014 - Current
Software Application Specialist
South African Bank Note Company
01.2012 - 12.2013
Senior Training Officer
Business Connexion
01.2007 - 12.2011
Senior Training Consultant
CQS Holdings
01.2004 - 12.2007
Training and Design Officer & Support Consultant
Pastel Softline
01.2001 - 12.2004
Introduction to Business Functions - Management Principals
UNISA
NQF Level 5 - OD-ETD Practices
Cool Idea’s
Certificate of Higher Education - Resource Link
Business Connexion
Certificate of Higher Education - Coaching and Mentoring
Business Connexion
Unique, DynamiQue -
Business Connexion
Certified Trainer- ACL/CURA/PROAUDIT -
ACL Audit Tool
Sage Pastel -
Softline Pastel
Train the Trainer -
Softline Pastel
Matric -
Seatides Secondary School