Lindokuhle Charmaine Lubisi
Business Supoort Manager
Ferndale,GP
Summary
Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Proven ability to quickly build relationships with both clients and business audiences. Quick-learning with excellent multi-tasking skills and ability to quickly master new technology, including excellent proficiency in multiple software's. Commended for innovation and creative problem-solving abilities to address business challenges. Coordinated Business Support Manager ready to lead company-wide business optimization efforts. Serves as invaluable resource of everyone from senior executives to new hires. Skilled at connecting workers and business partners with needed resources. Eager to help companies form internal and external synergies to exponentially increase profit potential. Adaptable Business Support Officer with 6 years of providing operational oversight and enhancements to companies. Tireless in seeking untapped opportunities to optimize business processes. Adept at both micro and macro management techniques for aligning business resources with commercial goals.
Overview
8
8
years of post-secondary education
5
5
years of professional experience
Work History
Business Support Manager
Prodogy SA (Pty) Ltd
Rivonia, Johannesburg
02.2018 - Current
- Participated in employee relocation and transfer policy design, accounting for commercial business interests and employee well-being.
- Liaised with human resource department to resolve employee conflicts and concerns in need of escalation.
- Reduced or eliminated different types of financial discrepancies by improving documentation and reporting accuracy for budget and operational controls.
- Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
- Identified and managed service risks within company, recommending best practice enhancements and guidelines updates.
- Enhanced profitability through careful expense management modifications.
- Supervised with management of new employee training and development policies.
- Defined company-wide policy processes and procedures, prioritizing cost-effective optimizations.
- Designed onboarding process for new interns, expediting full operational competency through standardized curricula.
- Held strategy meetings to communicate new policies and procedures to appropriate personnel.
- Verified compliance with government institutions procedures and best practices across all compliance departments.
- Built and deepened relationships with internal and external personnel to enhance client retention and growth plans.
- Identified market product demands and customer trends to bring in new customers and retain existing ones for sustainable profits.
- Enhanced and redefined organizational structure to maintain company's competitive edge across territories.
- Hired exceptional candidates and effectively lead staff to maximize productivity and eliminate process lags.
- Spearheaded business operations by consistently seeking methods to improve profitability through cost containment, efficiency improvements and revenue generation.
- Worked with sales representatives to develop strong customer connections with company teams and promote long-lasting relationships.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Implemented automation strategies for office operations, correspondence management, schedule coordination and recordkeeping.
- Led company to successful product launch and growth by developing initial product roadmap and go-to-market strategy.
- Oversaw all office operations for organization by processing vital documentation, obtaining insurance verification and authorization for services.
- Brought in new business connections and revenue generation opportunities by improving networking strategies.
Administrative Support Manager
Ntshosho Group (Pty) Ltd
Germiston , Johannesburg
01.2016 - 02.2018
- Prepared detailed documents and reports in adherence administrative processes.
- Worked closely with others to accomplish timely invoicing and accounts receivables.
- Made travel arrangements for staff members.
- Monitored and directed incoming mail and prepared outgoing mail.
- Collaborated with the finance and HR departments to achieve a scoring system.
- Conducted ongoing reviews of program financial systems to achieve monthly goals.
- Coordinated 10 meetings per week by reserving conference rooms and sending electronic meeting invitations to participants.
- Responded to questions and managed communications with customers and management.
- Transcribed meeting minutes for management's records.
- Reduced intake processes time by developing application tracking and filing systems.
- Coordinated travel itineraries, including flights, ground transportation and hotel accommodations.
- Collaborated in timely processing of billing and accounts receivables.
- Oversee all tender documents and ensure that they are completed in a timely manner.
- Communicate assigned tasks to engagement team in a manner that is clear and concise ensuring high quality, accurate and efficient results.
- Handling the mail and ensuring that office stationer storage unit is well stocked.
- Organise personal effort along with junior auditors to be risk- aware, productive and efficient at all times.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Delivered clerical support by efficiently handling wide range of routine and special requirements.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
Education
Bachelor of Arts - Public Management And Governance
University of Johannesburg
Johannesburg, South AFrica 02.2014 - 04.2018
Bachelor of Arts - Honours Public Management And Governance
University of Johannesburg
Johannesburg, South Africa 02.2018 - 05.2019
Certificate - Project Management
Independent Institute of Education
Johannesburg, South Africa 05.2018 - 12.2018
Certificate - Analyst Notebook Foundation Course And IBase
Hidden Links Training
Johannesburg South AFrica 01.2019 - 01.2021
Skills
Operational leadership
Timeline
Certificate - Analyst Notebook Foundation Course And IBase
Hidden Links Training
01.2019 - 01.2021
Certificate - Project Management
Independent Institute of Education
05.2018 - 12.2018
Business Support Manager
Prodogy SA (Pty) Ltd
02.2018 - Current
Bachelor of Arts - Honours Public Management And Governance
University of Johannesburg
02.2018 - 05.2019
Administrative Support Manager
Ntshosho Group (Pty) Ltd
01.2016 - 02.2018
Bachelor of Arts - Public Management And Governance
University of Johannesburg
02.2014 - 04.2018
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