Lindokuhle Portia Zuma
Bloemfontein
Summary
Efficient Customer Service Team Member known for productivity and ability to complete tasks swiftly. Possess specialized skills in conflict resolution, communication, and time management. Excel in active listening, empathy, and problem-solving which are crucial for success in customer service roles. Committed to maintaining positive customer experiences and building strong relationships.
Overview
3
3
years of professional experience
Work History
Customer Service Team Member
KFC
Bloemfontein
11.2022 - Current
- Provided information about products and services to customers.
- Assisted customers with product selection and ordering processes.
- Built relationships with customers through friendly conversations.
- Resolved customer complaints in a timely manner.
- Greeted customers and provided prompt, courteous service.
- Informed customers of sales and promotions.
Education
Matric -
Bhekathina high school
01.2017
Skills
- Customer service
- Product knowledge
- Order processing
- Complaint resolution
- Communication skills
- Attention to detail
- Adaptability
- Customer focus
- Cash handling
References
Thato Mokutu, 063 059 2112, supervisor at KFC Willows
Languages
- English
- IsiZulu
- Sesotho
Personal Information
- ID Number: 9708180977083
- Ethnicity: African
- Gender: female
Languages
English
Upper Intermediate
B2
IsiZulu
Beginner
A1
Timeline
Customer Service Team Member
KFC
11.2022 - Current
Matric -
Bhekathina high school