Hi, I’m
Lindokuhle Nzima
Customer Service And Sales Professional
Pretoria CBD
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
8
years of professional experience
2
Languages
Work History
Tloumogale Business DevelopmentPretoria
Sales Coordinator
01.2024 - 03.2024
Job overview
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
- Reviewed sales performance data regularly to identify areas for improvement and implement corrective actions when needed.
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained long-term relationships with high net-worth clients.
- Improved productivity by increasing customer communication and responding to feedback.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.
Nzima AnnexPretoria
Owner/Manager
06.2020 - 09.2023
Job overview
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Evaluated suppliers to maintain cost controls and improve operations.
MVC MarketingPretoria
Field Accounts Manager
05.2016 - 08.2019
Job overview
- Developed strong rapport with customers through active listening skills and genuine interest in their success.
- Streamlined internal processes, improving efficiency in account management tasks and customer support efforts.
- Delivered impactful product presentations, engaging prospective clients with relevant information.
- Sought opportunities to expand relationships with key clients by taking active role in understanding business needs and competitive landscape.
- Served as the primary point of contact for customers, addressing concerns promptly and fostering loyalty within the account base.
- Established long-term client relationships through consistent communication and proactive problemsolving.
- Increased customer satisfaction by providing tailored solutions and responsive account management.
- Participated in industry events and conferences to stay current on market trends while promoting company offerings.
- Coordinated resources across departments to provide comprehensive solutions for complex client challenges.
Education
Cornerstone InstitutePretoria
Certificate from Essential Skills For Banking
06.2011
Nkangala FET College
Certificate from N3 Matric
11.2005
Skills
Customer Centered
Personal Information
ID Number: 8602115967080
References
- Monwabisi Blekie, Manager, MVC Marketing, +27 11 244 7900, linkedin.com/in/monwabisi-blekie-86328a2b
- Martin Makgopa, Manager, Sinoprima Investments and MVC Marketing, +27 11 244 7900, linkedin.com/in/martin-masilo-makgopa-b78ab999
Timeline
Sales Coordinator
Tloumogale Business Development
01.2024 - 03.2024
Owner/Manager
Nzima Annex
06.2020 - 09.2023
Field Accounts Manager
MVC Marketing
05.2016 - 08.2019
Cornerstone Institute
Certificate from Essential Skills For Banking
05.2011
Nkangala FET College
Certificate from N3 Matric
05.2005
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