Lindokuhle Ndlovu
Hazyview
Summary
Professional and enthusiastic waitress with vast knowledge and 5 + years' experience serving food and beverages in busy dining establishments. Committed to adhere to health and safety standards, while serving as a helpful and positive team member. I am a highly motivated and service-oriented individual with experience in hospitality and broadcasting. My background includes working as a waitress in reputable establishments and as a radio presenter, which has strengthened my communication and customer service skills. I am passionate about delivering high-quality service and ensuring customer satisfaction. Additionally, I have expanded my expertise into data analytics and TEFL, equipping me with analytical and teaching skills. I am eager to contribute my knowledge and abilities to a dynamic work environment while continuously learning and growing professionally
Overview
1
1
Language
7
7
years of professional experience
Work History
Part Time Assistant Manager, Customer Service
Lowveld Hospitality Training
Hazyview
04.2021 - Current
- Delivered prompt service by addressing customer enquiries and processing order requests, enhancing overall customer satisfaction.
- Assisted customers with product-related questions, feedback and complaints.
- Coordinated with team to streamline cashier operations and assist customers with product inquiries while ensuring store cleanliness.
- Implemented stress management techniques for handling high-volume call periods, maintaining composure and professionalism.
- Prepared monthly reports on customer service activities and outcomes, highlighting successes and areas for strategic adjustment.
Radio Presenter
Bluehazy FM
Hazyview
03.2024 - 08.2026
- Hosted live radio shows that informed and entertained audiences, enhancing overall listening experience.
- Created engaging content and scripts, driving increased listener interaction and participation.
- Conducted insightful interviews with guests, fostering meaningful discussions that resonated with listeners.
- Built strong audience connections through interactive on-air, and social media engagement.
Waitress
Rissington Inn
08.2022 - 09.2024
- Managed multiple tables simultaneously while maintaining high service standards.
- Delivered personalised dining experiences through proactive anticipation of customer needs.
- Resolved customer complaints effectively, enhancing dining experience and supporting customer retention.
- Answered questions about menu items, and made recommendations upon request.
- Assisted the host or hostess by answering phones, taking reservations or to-go orders, and by greeting, seating, and thanking patrons.
- Trained new team members and promoted a collaborative work environment.
Waitress
Leopard Creek
03.2020 - 08.2022
- Delivered exceptional customer service to create memorable guest experiences.
- Handled customer inquiries and resolved complaints to improve overall satisfaction.
- Processed orders accurately and promptly to ensure timely service.
- Maintained high cleanliness and hygiene standards in dining, and service areas.
Brand Promoter
XP Squared
10.2019 - 12.2019
- Interacted face-to-face with customers to promote products and services, driving sales.
- Engaged potential customers by explaining product benefits and features, fostering brand loyalty.
- Represented brand at various events and exhibitions, enhancing brand visibility and fostering positive public relations.
- Educated customers on company products through demonstrations, enhancing product understanding.
- Embraced customer first selling strategy to deliver positive customer experience and achieve daily sales goals.
Education
Security Awareness BMA
STCW ONLINE
01-2026
High School Certificate -
Providence Academy College
Johannesburg, GPWairess Certificate -
Lowveld Hospitality Training
MpumalangaData Analyst Certificate -
Explore Data Science Academy
TEFL Certificate -
Teacher Record
Skills
- Customer service
- Report preparation
- Time management
- Cash and credit transactions
- Sanitation Practices
- Health Compliance
- Menu Knowledge
- Waiting tables
- Team collaboration and communication
- Problem solving
- Attention to detail
- Communication skills
Accomplishments
- Awarded for motivated attitude and ability to multitask and work well under pressure..
- Successfully handled and resolved customer complaints, ensuring a positive dining experience and customer retention.
- Helped to realize continual yearly increases.
- Built and nurtured key client relationships to grow profit.
Languages
English
Personal Information
Nationality: South African
VISA: USA
Custom
- Mr. Ndlovu CEO 072 587 1165
- Ms. Zoey 063 716 1534
- Mr Harvie 082 549 9265
Timeline
Radio Presenter
Bluehazy FM
03.2024 - 08.2026
Waitress
Rissington Inn
08.2022 - 09.2024
Part Time Assistant Manager, Customer Service
Lowveld Hospitality Training
04.2021 - Current
Waitress
Leopard Creek
03.2020 - 08.2022
Brand Promoter
XP Squared
10.2019 - 12.2019
Security Awareness BMA
STCW ONLINE
High School Certificate -
Providence Academy College
Wairess Certificate -
Lowveld Hospitality Training
Data Analyst Certificate -
Explore Data Science Academy
TEFL Certificate -
Teacher Record