Lindiwe Sophie Lesomo

• Collaborated closely with management on strategies to improve overall client satisfaction and engagement within the company.
• Streamlined communication between departments, ensuring efficient resolution of client requests and concerns.
• Collaborated with internal teams to develop customized solutions that addressed unique client challenges.
• Provided valuable insights for process improvements, leading to more efficient operations within the organization.

Plan & conduct Training to on GEPF benefits and processes to GEPF clients, Unions.

Conduct training of Pension Case Management System.

Ensuring compliance of performance from employer departments and ensuring that service level agreements are adhered to.

Facilitate meetings with relevant client departments in resolving administrative issues.

Plan & conduct Training to on GEPF benefits and processes to GEPF clients, Unions.

Conduct training of Pension Case Management System.

Ensuring compliance of performance from employer departments and ensuring that service level agreements are adhered to.

Facilitate meetings with relevant client departments in resolving administrative issues.

Managing of Cleint Liaison Officers.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maximized performance by monitoring daily activities and mentoring team members.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Assiting client with enquiries.

Resolving clients enquiries on site

Assisting clients to fill in forms and/or explaining different forms to clients.

Printing of tax certificates.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Responded to inquiries from callers seeking information.
• Resolved customer problems and complaints.
• Confirmed appointments, communicated with clients, and updated client records.
• Filing of invoices and receipts.