Sage Accounting
ZAKHELE NSIKELELO MNQOTHO
DIRECTOR
Kempton Park
Summary
Executive Profile Summary
- Seasoned ICT executive experienced in leading ICT teams and ICT projects. Knowledgeable in project management
methodologies, tools, and best practices. - Professional Project Management specialist with vast experience in establishing key performance indicators (KPIs) for project evaluation, Identifying opportunities for process improvements and implement changes to enhance project delivery, Assessing project performance and implement adjustments, and Managing risks on the overarching project portfolio and individual approved projects
- Strategic-thinking individual with strong business acumen and experienced in turning low-performing organizations into top revenue producers.
- Resourceful Project Manager with more than 10 years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations.
- Tech savvy IT Executive with strong background in life-cycle and information technology project management methodologies.
- High level of competency in providing IT strategic direction, solutions and IT policies to support business goals.
- Proven track record in implementing best practices (Prince2 and PMBOK) to ensure that the organization derives optimum value and benefit realization throughout the programme lifecycle.
- Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions.
- Proven track record to lead and manage projects with high levels of technical and functional complexity.
- Leads procurement of resources including equipment and supplies.
- Successful in optimizing resource allocation based on project priorities.
- Well equipped in establish key performance indicators (KPIs) for project evaluation.
- Dynamic Director oversees every facet of ICT operations with strong project management and decision-making skills.
- Develops and implements IT policies and procedures. Manages functional and technological application support.
- Technical expert in applying strategic direction, practical implementation and ICT support to accomplish corporate IT and data security initiatives.
- Successful at optimizing security standards, improving planning processes and managing systems implementation.
- Applying creative and analytical approach to operations for continuous process improvement.
- Knowledgeable in accounting principles, bookkeeping, budget, and financial management.
- Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for organizations.
- Highly adept in request for proposal development, technology needs assessments and staff training.
- Skilled in communicating project updates and key metrics to relevant stakeholders, as well as reporting on project status and performance.
- Accustomed to driving efficiency and effectiveness by developing, delivering and supporting strategic plans.
- Demonstrated skill in translating technical requirements to business solutions.
- Successful record of building positive relationships with internal and external stakeholders.
- Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments.
- Excels through mentoring, training and empowering team to excel in performance.
- Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
- Successfully coordinates project work to mitigate risks and solve technical issues while providing IT budget oversight.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
26
26
years of professional experience
35
35
years of post-secondary education
6
6
Languages
Work History
Director
Nodida Technologies (Pty) Ltd
Johannesburg
12.2006 - Current
- Managing day-to-day running of the organization in terms of support, project management as well as staff related matters
- Sourcing, implementing and managing new technology solutions
- Managing and evaluating IT processes and resources for clients
- Manage implementation of IT service delivery processes to align IT services with business requirements, using best ITIL practices
- Develop IT service level agreements between organization and external clients to improve service delivery
- Ensures appropriate management of suppliers, clients, inventory, assets and equipment
- Efficiently managing all projects (internal and external)
- Drafting and implementing ICT policies, processes, ICT strategies, methodologies, practices and procedures, disaster recovery plans for clients as well as Project Managing their implementation, to ensure business continuity of client businesses
- New business development and contract/service level negotiation
- Budget management
- Implementing service improvement plan to reduce IT support turn-around times.
- Developing innovative and cutting-edge approaches with effective resource allocation and strategic planning.
- Training and managing IT teams and discussed issues to provide resolution and apply best practices.
- Assisted with creation of marketing strategy and advertising initiatives used to promote company to community members.
- Hired and directed teams to achieve daily and long-term operations and business goals.
- Analyzed business needs while soliciting customer feedback for process improvements.
- Directed staff and managed annual capital budget.
- Leveraged marketplace trends to create solutions and refine business strategies.
- Optimized operational processes by developing company-wide analytics tool to address client-specific metrics.
- Created and applied new business analytics and reporting tool across organizational sites.
- Provided documentation of processes to comply with regulations and company policies.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Chaired technical leadership group in directing process development and technology transfer activities within technical operations and business facilities.
- Worked closely with organizational leadership and board of directors to strategically affect operational direction.
- Drove service planning for clients and analyzed utilization data to improve service.
- Confirmed company documentation met ISO requirements and day-to-day operations followed documentation.
- Assisted company executives during decision-making process by compiling daily reports to suggest corrective action.
- Developed impactful and strategic partnerships with clients internal/external to drive business development.
- Made recommendations for changes in funding process and policies based on data and judgment.
- Mitigated costs while collaborating with vendors to manage inventory items.
- Created annual budget and developed comprehensive plan to accomplish company objectives while staying within budget.
IT Operations Manager
Sun International (Carnival City Casino and Entertainment World)
Johannesburg
11.2005 - 11.2006
- Managing day-to-day running of IT Department in terms of user support, IT service desk and IT infrastructure management for the whole unit
- Analyzing business activities and drawing reports for executive management
- Communicating with vendors and users regarding systems and application issues
- Ensure that all IT related policies and procedures are adhered to, by IT staff and making sure that IT staff related issues are resolved, escalated accordingly and up to date at all times, so as to maximize IT staff output
- Ensure appropriate fulfillment of Systems Maintenance Process Custodianship responsibilities
- Ensure appropriate fulfillment of 2nd level Fault Resolution Process Custodianship responsibilities
- Ensure appropriate management of suppliers, inventory, assets and equipment
- Ensure management and administration of key unit / facility staff members to comply with business requirements (including resource planning and management)
- Ensure execution of risk management plan for Gaming related IT environment
- Ensures adherence to standards, processes, procedures, checklists, regional compliance and governance requirements related to Gaming IT equipment
- Ensure adherence to, and consistency of, predefined levels of customer service as required (SLA adherence)
- Pro-active management of overall IT infrastructure services and processes, as well as IT staff consisting of 1 x Network administrator, 6 x IT engineers and 4 x Senior IT engineers
- Effectively managing service provider relationships and drafting of SLA’s and OLA’s for the unit, using ITIL best practices to ensure that processes and procedures are in place
- Managing telecommunication infrastructure of the unit
- Ensures ongoing monitoring, analysis, interpretation and reporting of service statistics / information to enable and execute continuous improvement activities (CSIP) on Gaming IT equipment
- Management of comprehensive 24x7 (continuous) IT support environment for a large gaming facility
- Ensure optimal uptime in line with service level agreements
- Provide operations expertise, advice and represent operation’s service with users, vendors and customers
- Ensures the development of (where appropriate) and adherence to standards, processes, procedures, checklists, regional compliance & governance requirements
- Ensure development (training), management and administration of IT budget, including alignment with facility business objectives and achievement of facility IT profitability targets
- Managing IT services desk at unit level to effectively manage incidents, effectively support incident and problem management processes and provide operational support to business.
- Devised processes to boost long-term business success and increase profit levels.
- Reviewed shift reports to understand current numbers and trends.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Investigated and resolved departmental non-conformances.
- Partnered with vendors and suppliers to effectively manage IT budget.
- Evaluated suppliers to maintain tight cost controls and maximize business operational performance.
- Spearheaded department training for appraisals of new components.
- Helped build and review master service agreements for work eligibility.
- Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
- Advanced productivity KPIs by leading trainings on procedures and safety practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Formulated processes to improve assistance to support groups, resulting in reduction of downtime and financial loss.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Implemented occupancy tracking system and worked with team to create customized system for improved tracking and logging of work issues.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Established and administered annual budget with controls to prevent overages and support sustainability objectives.
Assistant IT Manager
Tsogosun (Suncoast Casino and Entertainment World)
Durban
10.2002 - 10.2005
- Ensure that all IT related policies and procedures are adhered to, by staff and making sure that staff related issues are resolved, escalated accordingly and up to date at all times, so as to maximize staff output
- Pro-active management of overall IT infrastructure services and processes, as well as IT staff consisting of 2 x Network administrators, 8 x IT technicians and 6 x Senior IT technicians and 1 x IT Administrator
- Involved in LAN/WAN setup, systems setup and upgrades as well as projects management from start to end
- Analyzing business activities and drawing reports for executive management
- Managing vendor relationships and drafting of SLA’s and OLA’s for the unit, using ITIL best practices
- Managing telecommunication infrastructure of the unit
- Making business connections, relationships and partnership with other companies to strengthen ICT knowledge within the unit
- Researching and implementing latest technology to be used by the business to effectively maximize profit and to manage the unit with ease
- Managing services desk at unit level to effectively manage incidents, effectively support incident and problem management processes and provide operational support to business
- Managing day-to-day running of the IT Department in terms of support, IT infrastructure for the whole unit and staff related issues
- Responsible for drawing up departmental educational budget and endorsing payment of purchases from suppliers.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Implemented and managed wireless devices, multi-site network infrastructure, business intelligence development and implementation.
- Coordinated with management teams to plan, develop, align and execute strategies that would meet client's vision, mission and purpose.
- Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
- Communicated regularly with customers concerning data exchange and technology integration.
- Coordinated IT projects, defined scope, and managed milestones.
- Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
- Interviewed, hired, trained and mentored IT staff by coaching daily, leading performance reviews and offering constructive feedback.
- Oversaw development and implementation of improvements to support and network operations.
- Supported implementation of warehouse management system software applications to enable centralized management of tasks.
- Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
- Led team for software engineering services and supported key internal clients in development efforts, establishing standards, determining specifications and creating Service and Operational Level Agreements (SLA) and (OLA).
- Developed and maintained courteous and effective working relationships.
- Led projects and analyzed data to identify opportunities for improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed team of employees, overseeing hiring, training, and professional growth of employees.
Senior Network Technician
Sun International (Meropa Casino and Entertainment World)
Polokwane
09.2001 - 09.2002
- Ensure that all IT related policies and staff adheres to procedures
- Make sure that staff related issues are resolved timeously
- Building and installing Network servers, databases, switches and performing general maintenance of the LAN/WAN and making sure that all systems are always on line
- Effectively resolve all field problems and to document solutions and safe guards
- Supervising junior IT staff and assist in general maintenance of all file servers to ensure maximum availability of all resources
- Ensure that systems and network resources are always available by constantly monitoring the LAN/WAN, switches and Telkom leased lines
- Perform system maintenance as set out by the Chief Technician to all file Servers
- Assist the Chief Technician in building and installation of network servers, workstations, and jackpot stations and to connect peripheral devices to the LAN/WAN
- Assist SunIT in establishing and maintaining hardware and software standards
- Ensure timeous escalation of problems not resolved as indicated by SunlT procedures, policies and Management
- Ensure that procedures are completed fully, enforced and documented
- Assist and resolve user problems by anticipating user's needs and problems
- Assume responsibility for effective first line support as specified by SunlT procedures and SunIT Management
- Reacting to user's complaints and suggestions and following and keeping track of them in accordance with SunlT policies and procedures and SunIT.
- Monitored operational and security procedures for numerous computers in network, related systems administration and maintenance protocols.
- Installed cabling, wireless routers and telephone systems for data communications networks.
- Configured rack server network hardware considering rail depth, hardware mounting and cable routing.
- Diagnosed and resolved hardware, software and network problems and replaced defective components.
- Configured, monitored and maintained email applications and virus protection software.
- Developed requirements analysis, applications assessment and implementation for LAN software.
- Replaced failed hardware in server rack systems, swapping hard disks, power supplies and other field serviceable components.
- Dressed and installed fiber cabling and hardware.
- Operated 4-pair test equipment to terminate network cabling at blocks and routing points.
- Assessed and responded to network system alerts, prioritizing serious faults to rapidly address down-times.
- Worked with outside vendors for fiber installations and service.
- Installed network points in new construction and within existing facilities.
- Oversaw 30+ desktops in Windows domain and installed firewalls to connect and protect users.
- Resolved customers' reported issues to satisfaction within stipulated SLA response times.
- Performed necessary maintenance to support network availability.
- Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
- Oversaw and managed operational and security requirements for numerous computers in network, related systems administration and regular maintenance.
- Troubleshot hardware and software to determine and rectify network problems.
- Assigned application access, security roles and permissions.
- Supported users both local and by phone with problem resolution and education.
- Increased domain levels by closely managing Windows domain move.
- Performed system patches, service packs, hot fixes and new security configurations.
- Identified and immediately resolved issues with network devices.
- Provided detailed reporting on performed maintenance and repairs to support overall network health and recovery efforts.
- Collaborated with network administrator in moving private folders to new Exchange servers.
- Evaluated security measures and made recommendations to network administrator for upgrades and changes.
- Collaborated with networking personnel at providers and data centers to determine origination points for faults and recover from malfunctions.
- Configured and maintained network backup and recovery procedures.
- Technically supported project planning team for development and implementation of proposals and solutions to address hardware and software problems and network emergencies.
- Managed security operations for 30+ computers in network, related systems and maintenance protocols.
- Installed patches and performed backups, system builds and image updates.
- Maintained thorough understanding of local area and wide area networking and components.
- Performed tracing and patching operations for copper networks.
Network Technician
Sun International (Sugar Mill Casino)
Durban
12.2000 - 08.2001
- Monitored operational and security procedures for numerous computers in network, related systems administration and maintenance protocols.
- Installed cabling, wireless routers and telephone systems for data communications networks.
- Troubleshot hardware and software to determine and rectify network problems.
- Worked with outside vendors for fiber installations and service.
- Supported users both local and by phone with problem resolution and education.
- Diagnosed and resolved hardware, software and network problems and replaced defective components.
- Maintained thorough understanding of local area and wide area networking and components.
- Managed security operations for 20+ computers in network, related systems and maintenance protocols.
- Operated 4-pair test equipment to terminate network cabling at blocks and routing points.
- Collaborated with networking personnel at providers and data centers to determine origination points for faults and recover from malfunctions.
- Traveled to remote office locations to install nodes and implement client software rollouts.
- Assessed and responded to network system alerts, prioritizing serious faults to rapidly address downtimes.
- Evaluated security measures and made recommendations to network administrator for upgrades and changes.
- Resolved customers' reported issues to satisfaction within stipulated SLA response times
- Performed system patches, service packs, hot fixes and new security configurations.
- Collaborated with network administrator in moving private folders to new Exchange servers.
- Performed necessary maintenance to support network availability.
- Oversaw and managed operational and security requirements for numerous computers in network, related systems administration and regular maintenance.
- Configured rack server network hardware considering rail depth, hardware mounting and cable routing.
- Oversaw 20+ desktops in Windows domain and installed firewalls to connect and protect users.
- Assigned application access, security roles and permissions.
- Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
- Provided detailed reporting on performed maintenance and repairs to support overall network health and recovery efforts.
- Installed patches and performed backups, system builds and image updates.
- Technically supported project planning team for development and implementation of proposals and solutions to address hardware and software problems and network emergencies.
- Configured and maintained network backup and recovery procedures.
- Installed network points in new construction and within existing facilities.
- Developed requirements analysis, applications assessment and implementation for LAN software.
- Performed tracing and patching operations for copper networks.
- Identified and immediately resolved issues with network devices.
- Replaced failed hardware in server rack systems, swapping hard disks, power supplies and other field serviceable components.
- Configured, monitored and maintained email applications and virus protection software.
- Increased domain levels by closely managing Windows domain move.
Project Assistant (IT Specialist)
RTM Management Consultants
Durban
05.1998 - 11.2000
- Administrating the network of the company using NT 4.0 networking tools
- Administrating client computers running Windows 95,98 and 2000 professional using Windows NT 4.0 Server (Back Office Small Business Server 4.5)
- Administration of proxy server and maintaining a modem pool for Internet access by client computers
- Assigning user permissions to various folders and network drives
- Administrating the MS Internet Exchange server using SMTP, TCP/IP as routing protocols
- Performing desktop support to company' s users, solving MS Office, Corel and other desktop publishing program related problems
- Designing, installation and implementing of new software for the company as well as training of staff on the usage of new software programs
- Making sure that all IT goods received are processed in accordance with the company policy
- Received and processed stock into inventory management system.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Resolved problems, improved operations and provided exceptional service.
- Improved operations through consistent hard work and dedication.
- Conducted research, gathered information from multiple sources and presented results.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Carried out day-to-day duties accurately and efficiently.
- Participated in team-building activities to enhance working relationships.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Created plans and communicated deadlines to complete projects on time.
- Developed and maintained courteous and effective working relationships.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
Education
B.Com (Pending) - Information Systems
UNISA
Durban Campus 01.1996 - Current
Professional Development Certificates - Management Development
Tsogosun In-House Training
Durban 07.2005 - 11.2005
Professional Development Certificates - Management Development
Sun International In-House Training
Sun International 03.2006 - 04.2006
ITIL Foundation - IT Service Management Foundation (ITSM)
Foster Melliar
Braynston 05.2005 - 06.2005
Server+ - Maintaining MS Windows Server
I.T Interllect International Training Solutions
Durban, KZN 06.2003 - 06.2003
Microsoft Certified Solution Provider - N+ (Networking Essentials And Administering NT)
Dimension Data School of Networking
Durban 02.2000 - 02.2000
Microsoft Certified Solution Provider - N+ (Supporting Windows Networking Technologies)
Dimesion Data School of Networking
Durban 02.2000 - 02.2000
Microsoft Certified Solution Provider - A+ Service Technician
Dimension Data School of Networking
Durban 02.2000 - 02.2000
CNA (Certified Novell Administrator) - Netware 5.1 Administration
CS Education Solutions (Pty) Ltd
Durban 11.2001 - 11.2001
High School Diploma -
James Nxumalo Agricultural High School
Ulundi 01.1990 - 11.1995
Skills
Contract Management
Additional Information
- CURRICULUM VITAE
Software
MS Office 365
Pastel Accounting
MS Project
Timeline
Director
Nodida Technologies (Pty) Ltd
12.2006 - Current
Professional Development Certificates - Management Development
Sun International In-House Training
03.2006 - 04.2006
IT Operations Manager
Sun International (Carnival City Casino and Entertainment World)
11.2005 - 11.2006
Professional Development Certificates - Management Development
Tsogosun In-House Training
07.2005 - 11.2005
ITIL Foundation - IT Service Management Foundation (ITSM)
Foster Melliar
05.2005 - 06.2005
Server+ - Maintaining MS Windows Server
I.T Interllect International Training Solutions
06.2003 - 06.2003
Assistant IT Manager
Tsogosun (Suncoast Casino and Entertainment World)
10.2002 - 10.2005
CNA (Certified Novell Administrator) - Netware 5.1 Administration
CS Education Solutions (Pty) Ltd
11.2001 - 11.2001
Senior Network Technician
Sun International (Meropa Casino and Entertainment World)
09.2001 - 09.2002
Network Technician
Sun International (Sugar Mill Casino)
12.2000 - 08.2001
Microsoft Certified Solution Provider - N+ (Networking Essentials And Administering NT)
Dimension Data School of Networking
02.2000 - 02.2000
Microsoft Certified Solution Provider - N+ (Supporting Windows Networking Technologies)
Dimesion Data School of Networking
02.2000 - 02.2000
Microsoft Certified Solution Provider - A+ Service Technician
Dimension Data School of Networking
02.2000 - 02.2000
Project Assistant (IT Specialist)
RTM Management Consultants
05.1998 - 11.2000
B.Com (Pending) - Information Systems
UNISA
01.1996 - Current
High School Diploma -
James Nxumalo Agricultural High School
01.1990 - 11.1995
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