Lindiwe Nolwazi Ngwane
Deposit Team Leader
2432 Cornubia Durban
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
Work History
Deposit Team Leader
Hollywoodbets
Durban
04.2014 - 09.2023
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Held weekly team meetings to inform team members on company news and updates.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
Deposit Acting Manager
Hollywoodbets
Durban
08.2022 - 10.2022
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Deposit Acting Manager
Hollywoodbets
Durban
09.2019 - 10.2019
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Improved marketing to attract new customers and promote business.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Managed and motivated employees to be productive and engaged in work.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Controlled costs to keep business operating within budget and increase profits.
Education
No Degree - Generic Management Course
Star-factory
Durban 01.2018 - 11.2018
Skills
Complaint Resolution
Overtime Management
Quality Improvement
Coaching
Documentation and Reporting
Client Service
Call Center Operations
Teamwork and Collaboration
Performance Evaluations
Daily Workflow Improvement
SOP Adherence
Staff Education and Training
Key Performance Indicators
Coaching and Mentoring
I like reading and keeping myself updated about what is happening on the world
I always strive for the best and i like reading which keeps me motivated and alive. I am a fast thinker and ready to solve any challenges around me.
Timeline
Deposit Acting Manager
Hollywoodbets
08.2022 - 10.2022
Deposit Acting Manager
Hollywoodbets
09.2019 - 10.2019
No Degree - Generic Management Course
Star-factory
01.2018 - 11.2018
Deposit Team Leader
Hollywoodbets
04.2014 - 09.2023