Lindiwe Lynne Mthembu
MATRICULANT NO PROFESSION
Ladysmith
Work Preference
Summary
Administrative leader experienced in business operations and team oversight. Seeks opportunities to improve processes, procedures and practices. Excels with minimal supervision and decisively approaches problems.
Detailed orientated individual experienced in administrative procedures. Oversees day-to-day duties with strong planning and organisation skills to delivers projects in timely manner.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
25
25
years of professional experience
Work History
MANAGER
ABOMLAWU PTY LTD
Ladysmith, KwaZulu-Natal
09.2009 - Current
- Coordinated cross-departmental collaboration for improved workflow.
- Secured new business opportunities with successful networking events.
- Led performance reviews, identified areas for improvement.
- Supervised project timelines for timely completion.
- We do logistics and transportation
- Led team meetings to communicate logistics objectives clearly and effectively.
- Educated teams on best practices to improve logistics operations and performance.
- Led and managed projects to support logistics efforts and plans.
- Managed inventory levels, reducing product wastage.
- Monitored logistical expenses to keep operating costs low.
- Coordinated logistics operations according to stakeholder, supplier and client needs.
- Advised on transport types, routes and schedules to improve operational efficiency.
- Generated different reports for performance review and analysis.
- Oversaw contract negotiations with external providers, securing transport for goods and equipment.
- Developed lasting relationships with employees, peers, upper management and outside vendors.
- Used analytical skills to troubleshoot operational issues resulting in smoother processes.
- Implemented cost-saving measures by negotiating with suppliers.
- Improved customer satisfaction for repeat business through strategic planning of delivery times and routes.
- Organised employee rosters for better manpower allocation.
- Coordinated transport schedules for improved delivery efficiency.
- Advised on best practices in logistics management, effecting change across organisation.
Sales executive
McCarthy Motors
DURBAN UMHLANGA, SOUTH AFRICA
07.2008 - 08.2009
- Maintained contact with customers throughout sales and pre-delivery process.
- Established and maintained positive, profitable client relationships through superb communication.
- Presented sales data and insights to leadership to aid strategy development and planning.
- Achieved and exceeded sales targets in line with client growth across all products and services.
- Generated new leads and opportunities to maximise revenue.
- Strengthened profit opportunities through targeted customer relationship development, continually meeting sales objectives.
- Built long-term relationships with customers and generated referrals from existing clients.
- Analysed industry and competitor trends to enhance sales strategy.
- Identified new business opportunities that enhanced growth potential of the company.
- Understood customer needs to craft exceptional sales journeys.
Administration clerk
PRIMEDIA AT HOME
Empangeni, KwaZulu-Natal
02.2005 - 07.2008
- Streamlined invoice processing to reduce payment delays.
- Managed appointment scheduling for increased efficiency in the office.
- Photocopied, laminated and bound documents to support meeting preparation.
- Managed incoming and outgoing mail on, maintaining prompt responses and filing for maximum office efficiency.
- Processed employee expenses, saving time for the finance department.
- Drafted professional correspondence to maintain positive relationships with clients.
- Resolved office-related issues, fostering positive work atmosphere.
- Compiled data for monthly reports, providing valuable insights for company decision-making.
- Processed and managed documentation, facilitating smooth recordkeeping and retrieval.
- Enhanced customer service with clear, concise communication.
- Improved office efficiency by analysing and optimising administrative procedures.
- Facilitated effective communication between departments with regular updates and reports.
- Conducted thorough data entry tasks, maintaining accuracy in information management systems.
- Organised and maintained filing systems for accessibility and orderliness.
- Maintained accurate records, ensuring accountability and transparency in transactions.
- Handled sensitive information with discretion, fostering trust amongst colleagues.
- Assisted with budget preparation for better financial management.
- Supported other staff members to improve team performance.
- Welcomed visitors warmly, creating a positive first impression of the organisation.
- Coordinated appointment scheduling, optimising use of office resources.
- Created a more organised workspace for improved productivity.
- Answered approximately 100+ incoming calls and emails per day, responding to clients and relaying messages to staff to ensure swift resolutions.
- Coordinated travel arrangements and logistics for team members.
- Coordinated travel arrangements, reducing stress for team members on business trips.
- Delivered excellent customer service through phone and email correspondence.
- Utilised Microsoft Office Suite, improving task completion speed.
- Managed office supplies and inventory for day-to-day operations.
- Responded promptly to phone and email inquiries.
- Arranged filing systems for easy use and retrieval by personnel.
Pharmacy trainee assistant
BEREA PHARMACY
DURBAN, SOUTH AFRICA
11.2002 - 10.2004
- Attended training sessions gaining valuable industry insight and knowledge.
- Maintained records for controlled substances, adhering strictly to regulatory requirements.
- Collaborated closely with healthcare professionals for optimisation of patient care plans.
- Supported senior colleagues during busy periods ensuring service levels remained high.
- Gained familiarity with over 100 medications for accurate dispensation.
- Labelled all products appropriately, including calculations for quantities required in specific time frames.
- Sustained clean and orderly work area to uphold health and safety regulations.
- Organised pharmacy inventory with keen attention to detail, ensuring efficient operations.
- Assisted in the smooth running of the pharmacy through various administrative tasks.
- Checked prescriptions for errors, ensuring accuracy prior to dispensation.
- Assisted with the preparation of prescription orders, enhancing pharmacy workflow.
- Demonstrated knowledge of medical terms and abbreviations during communication with doctors' offices and hospitals.
- Promoted safety and effective use of medication by providing comprehensive advice to patients.
- Supported pharmacists in managing pharmaceutical stock, reducing instances of shortages or overstocks.
- Dealt diligently with queries from patients regarding their medication under supervision from a qualified pharmacist.
- Interacted with customers to provide information about medications, improving customer satisfaction.
- Packed and labelled items appropriately before they were dispensed to patients.
- Handled sensitive patient data respecting confidentiality at all times.
- Reviewed patient data to guarantee accuracy and check appropriateness of medications.
- Answered telephones and provided information about order status, shop hours and pharmacy procedures.
- Received and unpacked incoming stock, checking inventory against invoice.
- Took initiative to support busy teams and complete tasks with minimal supervision.
- Supported team of pharmacists and technicians to deliver smooth clinical and distributive service.
- Merchandised counters with attractive displays to increase pharmacy sales.
- Provided clinical information to patients to facilitate correct use of medications.
- Empathised with user needs and concerns to provide trusted service and advice.
- Updated system with current customer, payment and inventory information.
- Explained pharmacy processes to help patients plan for medication needs.
- Followed established standards and procedures in clinical environment.
- Maintained organised work spaces to aid team efficiency in customer-facing environment.
- Followed instructions in methodical way to minimise risk of errors.
- Maintained confidential patient records in line with data protection laws.
- Worked under supervision of licensed pharmacist by shadowing, asking questions and responding to feedback.
- Gathered, organised and assessed information to make well-informed decisions.
- Assisted pharmacy staff in preparing medications and filling orders.
- Recorded completed tasks using established practices.
Pharmacy assistant
SPARKPORT PHARMACY
DURBAN, SOUTH AFRICA
02.2001 - 10.2002
- Processed incoming medication orders, checking inventories for supply requirements and reordering stock as necessary.
- Consulted senior pharmacy staff for additional advice on complex patient health queries.
- Kept pharmacy counter and related areas clean, neat and organised.
- Managed new stock deliveries, ensuring correct drug supplies and safe medication storage.
- Utilised comprehensive knowledge of over-the-counter medicines to provide accurate advice to customers.
- Retained pharmacy stock knowledge to provide helpful customer advice.
- Stored medicines in appropriate temperature-controlled conditions to maintain quality.
- Counted and labelled prescriptions with correct item and quantity.
- Confirmed patient details before dispensing medication, eliminating prescription errors.
- Provided excellent customer service, resulting in repeat business from satisfied customers.
- Answered telephones and provided information about order status, shop hours and pharmacy procedures.
- Improved patient care by providing professional advice on medications.
Skills
Ethical conduct
Budget planning
Strategic planning software
Microsoft office suite proficiency
Interpersonal effectiveness
Project oversight
Inspiring motivation
Customer relationship management
Customer relationship management systems
Time-management
Languages
English
Fluent
Xhosa
Elementary
Accomplishments
TOP SALES IN KWAZULU NATAL UNDER RENAULT MOTOR INDUSTRY.
Additional Information
I, Lindiwe am a fast leaner and very dedicated in all kinds of work that is given or I see a need to do so to make my employer happy or achieve. Give me a chance I will excel.
Software
Proficiency in Microsoft Excel, Word, Outlook, and spreadsheet reporting
Enterprise Resource Planning system
Interests
Outgoing person, I am a fan of soccer, I love netball and gym
Timeline
MANAGER
ABOMLAWU PTY LTD
09.2009 - Current
Sales executive
McCarthy Motors
07.2008 - 08.2009
Administration clerk
PRIMEDIA AT HOME
02.2005 - 07.2008
Pharmacy trainee assistant
BEREA PHARMACY
11.2002 - 10.2004
Pharmacy assistant
SPARKPORT PHARMACY
02.2001 - 10.2002