Lindiwe Alungile Mcasa

Handled high volumes of customer calls, addressing inquiries about flights and bookings.

Assisted customers in modifying and booking flights according to needs.

Resolved luggage issues, focusing on lost or delayed items.

Informed customers about Delta's services, policies, and current promotions.

Addressed customer complaints effectively to enhance satisfaction.

Elevated complex concerns to supervisors or designated teams for resolution.

Facilitated refunds or credits processing as necessary.

• Operated tills efficiently to enhance transaction processing.
• Maintained cleanliness and organization throughout the store.
• Assisted customers with product inquiries and purchases.

• Collaborated with educators on MARKETING and administrative TASKS, enhancing classroom efficiency.
• Managed general HYGIENE and SANITIZING protocols to ensure a SAFE learning environment.
• Educated students on COVID-19 SAFETY MEASURES and best practices.

• Expertly manage client payments and approve invoices promptly, ensuring smooth transactions.
• Enhanced customer satisfaction with 24/7 travel support.
• Boosted client loyalty by crafting personalized itineraries.
• Improved efficiency in booking flights, hotels, and car hires.

• Delivered expert assistance and clear explanations of billing inquiries and product details, efficiently logging disputes to optimize customer satisfaction.

• Executed system verifications to ensure data security and integrity.
• Streamlined patient data entry using Teir.net system.
• Ensured data integrity with comprehensive system checks.
• Enhanced clinic staff support with tailored solutions.